Zoho Assist

Soporte remoto instantáneo. Acceso remoto desatendido.

4,6 /5 (340 opiniones) ¡Escribe una reseña!

Información general sobre Zoho Assist

¿Qué es Zoho Assist?

Accede al equipo de escritorio remoto de tus clientes, comparte tu pantalla o gestiona equipos desatendidos con Zoho Assist, tu solución integral para soporte remoto, uso compartido de pantallas y acceso remoto. Comienza a usar hoy mismo uno de los softwares más seguros, confiables y asequibles del sector.

Zoho Assist no requiere la instalación previa de ningún software y se puede ejecutar completamente en el navegador. Está diseñado para servicios externalizados de asistencia de TI y asistencia al cliente. Es compatible con todos los principales sistemas operativos y funciona bien con firewalls y servidores proxy.

Información general sobre Zoho Assist

Precio

A partir de
US$10,00/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Zoho Assist

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, China, Europa y otros 4, India, Latinoamérica, Reino Unido, Estados Unidos
Idiomas admitidos
Chino (simplificado), Inglés, Japonés, Español

Capturas de pantalla

Captura de pantalla de Zoho Assist: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Captura de pantalla de Zoho Assist: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Captura de pantalla de Zoho Assist: Transfer files instantly with in-built two-way file transfer Captura de pantalla de Zoho Assist: Connect to any computer. Troubleshoot easily with administrator access. Captura de pantalla de Zoho Assist: Be it supporting or getting support, our mobile apps work as good as any workstation. Captura de pantalla de Zoho Assist: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Opiniones de Zoho Assist

Opiniones de Zoho Assist

Calificación general
4,6
/
5
Excelente
230

Muy bien
84

Normal
21

Pobre
4

Malo
1

Relación calidad-precio
4,7
Funciones
4,5
Facilidad de uso
4,6
Asistencia al cliente
4,5
92% Un ha recomendado esta aplicación
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


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Benjamin L.

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.


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Chase S.

AMAZING RDP/Remote Connection

AMAZING low latency software and great tools for administrative tasks.


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Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


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Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


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David K.
Sector: Seguridad informática y de redes
Tamaño de la empresa: Trabajador autónomo
Traducir a español

Zoho Assist Review

Software usado Semanalmente durante 1-5 meses
Revisado el 27-08-2019
Fuente de la reseña: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Puntos a favor

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Puntos en contra

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Benjamin L.
Sector: Juegos de azar y casinos
Tamaño de la empresa: 501-1000 empleados
Traducir a español

Really Easy Setup

Software usado A diario durante 6-12 meses
Revisado el 21-10-2019
Fuente de la reseña: Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Puntos a favor

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Puntos en contra

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Chase S.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

AMAZING RDP/Remote Connection

Software usado A diario durante 6-12 meses
Revisado el 07-05-2020
Fuente de la reseña: Capterra

AMAZING low latency software and great tools for administrative tasks.

Puntos a favor

I'm not sure what technology these guys run for their remote connections but wow... It's amazing for connection to people with bad internet. Uses low latency and compression.

Puntos en contra

It only allows for one PC connection with the free account. But, that's not that bad because I mean, eh... It's free?

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 9.0/10

Thomas A.
Traducir a español

Just about the worst support software I have ever had the misfortune of using

Software usado A diario durante Más de dos años
Revisado el 26-07-2016
Fuente de la reseña: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Puntos a favor

Inexpensive, Reasonable Customer support
Attended system is okay

Puntos en contra

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Roger G.
Sector: Consultoría de gestión
Tamaño de la empresa: 2-10 empleados
Traducir a español

Small company internal and clilent IT support

Software usado A diario durante 6-12 meses
Revisado el 09-03-2020
Fuente de la reseña: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Puntos a favor

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Puntos en contra

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9/10
Basado en 340 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Zoho Assist

Precios de Zoho Assist

A partir de
US$10,00/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,7/5
Basado en 340 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Zoho Assist

Funciones de Zoho Assist

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión en tiempo real
Varios idiomas
Funciones
4,5/5
Basado en 340 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Zoho Assist

Preguntas frecuentes sobre Zoho Assist

He aquí algunas preguntas frecuentes sobre Zoho Assist.

P. ¿Qué tipo de planes de precios ofrece Zoho Assist?

Zoho Assist ofrece los siguientes planes de precios:

A partir de: US$10,00/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Zoho Assist?

No tenemos información sobre las características de Zoho Assist

P. ¿Quiénes son los usuarios habituales de Zoho Assist?

Los clientes habituales de Zoho Assist son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Empresas pequeñas

P. ¿Qué idiomas admite Zoho Assist?

Zoho Assist admite los siguientes idiomas:

Chino (simplificado), Inglés, Japonés, Español

P. ¿Qué tipo de planes de precios ofrece Zoho Assist?

Zoho Assist cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Zoho Assist es compatible con dispositivos móviles?

Zoho Assist admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Zoho Assist?

Zoho Assist se integra con las siguientes aplicaciones:

Freshdesk, JIRA, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

P. ¿Qué tipo de asistencia ofrece Zoho Assist?

Zoho Assist ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica