--- description: Busca información actualizada sobre Zendesk Suite en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Zendesk Suite con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.cl/software/9448/zendesk Página: 1 de 165\ Siguiente: [Página siguiente](https://www.getapp.cl/software/9448/zendesk?page=2) > Zendesk es una solución de software de atención al cliente basada en la nube y en la que confían más de 40 000 organizaciones en todo el mundo. Empresas como Groupon, Box y Zappos están utilizando Zendesk para reducir sus costos y aumentar la productividad y la satisfacción del cliente. Amado tanto por los equipos de atención al cliente como por sus clientes por su interfaz maravillosamente simple, Zendesk es fácil de probar, comprar, implementar y usar. Zendesk integra a la perfección todos tus canales de asistencia, incluidos el correo electrónico, la web, el chat y las redes sociales. Implementa todos los agentes de atención al cliente que necesites, ya sean cinco, 50 o 500. Zendesk ha sido implementado por empresas con miles de agentes y con decenas de miles de tickets cada día. > > Veredicto: 4082 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 4082 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zendesk - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: US$115,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, Japón, México, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China) y 5 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Análisis de tendencias - Análisis de texto - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Auditoría de problemas ## Integraciones (en total: 220) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk … y 205 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Herramientas para social CRM](https://www.getapp.cl/directory/558/social-crm/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (18789 reviews) 2. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.getapp.cl/software/8385/livechat) — 4.6/5 (1726 reviews) 4. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3456 reviews) 5. [Milvus](https://www.getapp.cl/software/132287/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 de mayo de 2026* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Puntos en contra**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 de mayo de 2025* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Puntos en contra**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 de octubre de 2025* | Edición | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Puntos en contra**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk helps a lot." — 5.0/5 > **Tatsiana** | *8 de abril de 2026* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zendesk's functionality to quickly move from the Live Chat section of the application to the Quality Review Screen (QRS) section, allows me to remain focused on what I was doing while still providing me an opportunity to evaluate myself and coach my agents based on their performance. > > **Puntos en contra**: In addition to being able to view both email and chat communications on the same screen, I can also have one screen open at all times that provides me with the capability to review my own performance as well as provide feedback to my agents on how they are performing. > > In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around. Without knowing how the process works before trying to set it up, sometimes setting up triggers and automating some processes can seem a little complicated. ----- ### "Ease of Communication with Customers" — 5.0/5 > **Derek** | *21 de noviembre de 2024* | Servicios e instalaciones recreativas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us. > > **Puntos en contra**: Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly. > > Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers. ----- Página: 1 de 165\ Siguiente: [Página siguiente](https://www.getapp.cl/software/9448/zendesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/9448/zendesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados