monday.com

Its incredibly easy to create a work flow or "Board", add participants and follow the progress of many tasks with ease. We can attach any supporting files or materials needed to each post and tag a specific user. Email and desktop notifications alert you on any activity and there is a web based site you can go to or the even better desktop and mobile app versions.

One of the few cons i can think of is the absence of a "repeating or scheduled task". I know there are ways around this but it seems like something that should be native to it.

Monday.com helps team members to analyze task quickly that they need to work on, workflows are based on the collaborative needs across department such as IT management and administrator team to ensures the stage gates are rightly set for an efficient collaboration.
The inbuilt Project management tool can adopt the kaban or gantt chart style for those who love project updates on those charts, Especially useful for users who are used to the traditional type of Project management functionality, and the updates bar in real time.
The interface is very neat and colorful, there are multiple widgets and apps that we can add in to the page.
The best feature that I like is the ease of use to set up a project dashboard and to add the workflow for the communication and notification with tasks that are needed for the project.

Monday.com have to bring back their phone support which got stopped due to the pandemic.
Non registered users cannot see any data or reports even in view only mode, so managing users info has no value with out getting them registered on monday.com.
Have limited software integrations such as slack and even few certain exchange emails.

It looks nice, and if you are in a hypothetical use case, it looks like it will work.

This is a cleverly designed spreadsheet replacement that doesn't do much more. The ability to manage structured, relational data is virtually non-existent. I should be able to have a relationship in one place, say between an account and a sales person, or a project and a project manager, and somewhere else when I reference that account or project, I should be able to reference the project manager or sales person. But you can't do that here. To make it even crazier, you can mirror data so you can SEE it where it should be (sometimes) but you can't actually use it! The automations and other parts of the software they tout so highly don't recognize the data that is visually present. So far, everything I have tried to do with their software has been a no-go, and their support response is prompt, polite, and weak/useless. They round-robin active support issues so that even on the same issue you are starting over again with every email. This company is a mess and everyone who invested in their recent IPO has been dupped.

Intuitive mostly, easy to get up to speed, easy for my team to learn. Allows me to customize what I need and came with prebuilt options that helped with a quick start.

Monday's customer support team is absolutely STELLAR! They've always been incredibly helpful and friendly and their documentation is more up to date than many other SaaS products I've worked with. The sales team was also wonderful when I was starting up. The level of support they've offered was a lot of the reason I chose Monday!

The only real con for me is the reporting mechanisms, but also, if it was really important I could build my own using the API, so that's a minor flaw. I just wish that I could archive things but still report on those.

The thing that I like the most about Monday.com is the ease of use and automations. We don't need to provide users with extensive tutorials, just a small demo and they understand Monday.com pretty well.

Coming onto automations, they can take some time to setup, but once done, they are well worth it and saves a ton of your time.

Software integrations - Monday.com still needs to catchup with respect to software integrations. They are still a lot of integrations that are missing. Plus every integration needs to be approved by an admin and there's no way to turn this off.