--- description: Busca información actualizada sobre CustomerGauge en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara CustomerGauge con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerGauge: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [CustomerGauge](/software/91551/customergauge) # CustomerGauge Canonical: https://www.getapp.cl/software/91551/customergauge Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91551/customergauge?page=2) > CustomerGauge es una plataforma SaaS que emplea Net Promoter® para medir e informar sobre los comentarios de los clientes en tiempo real. CustomerGauge incluye todo lo necesario, por lo que puede instalarse y comenzar a funcionar mucho más rápido que los programas internos. > > Veredicto: 11 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 11 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CustomerGauge - **Ubicación**: Amsterdam, Países Bajos - **Constitución**: 2007 ## Contexto comercial - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil) - **Idiomas admitidos**: alemán, chino, español, francés, inglés, italiano, neerlandés, portugués - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Países Bajos, Reino Unido ## Funciones - API - Alertas de cuenta - Análisis de sentimientos - Análisis de texto - Análisis predictivo - Análisis visual - CRM - Creación de informes/análisis - Creación de paneles de comunicaciones - Encuestas y comentarios - Gestión de bajas de la suscripción - Gestión de clientes - Gestión de comentarios - Gestión de cuentas - Gestión de encuestas y sondeos - Gestión de ingresos - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Panel de actividades ## Integraciones (en total: 11) - Autotask PSA - Close - Freshdesk - HubSpot CRM - Keap - NetSuite - Oracle CPQ - Pipedrive - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software para gestión de reseñas](https://www.getapp.cl/directory/575/feedback-and-reviews-management/software) - [Software de cuadro de mando](https://www.getapp.cl/directory/586/reporting-dashboard/software) - [Software de gestión de experiencia del cliente](https://www.getapp.cl/directory/601/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.cl/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Pipedrive](https://www.getapp.cl/software/90507/pipedrive) — 4.5/5 (3048 reviews) 2. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1775 reviews) 3. [Efficy CRM](https://www.getapp.cl/software/100561/efficy-crm) — 4.0/5 (90 reviews) 4. [monday.com](https://www.getapp.cl/software/91734/monday-com) — 4.6/5 (5996 reviews) 5. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4078 reviews) ## Opiniones ### "Great tool for corporate NPS programs" — 5.0/5 > **Renan** | *7 de agosto de 2020* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. > > **Puntos en contra**: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. > > Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. ----- ### "CustomerGauge in Behavioral Healthcare" — 5.0/5 > **Kayla** | *13 de agosto de 2020* | Salud, bienestar y deporte | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. > > **Puntos en contra**: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. ----- ### "CustomerGauge global roll out" — 4.0/5 > **Grégory** | *31 de agosto de 2020* | Bienes de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. > > **Puntos en contra**: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics \& Monetize features. > > Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page \! ----- ### "Great service & tech" — 5.0/5 > **Amanda** | *11 de septiembre de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results \& followup process in one location. > > **Puntos en contra**: I find some of the reports \& dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports \& dashboards you've already configured so you don't have to start from scratch. > > We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great\! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model\! ----- ### "Customer Gauge" — 5.0/5 > **Brian** | *17 de septiembre de 2020* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship > > **Puntos en contra**: I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier > > I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91551/customergauge?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91551/customergauge) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados