
Vivantio
Sobre Vivantio
Vivantio Pro es mucho más que un mero software de venta de entradas. Vivantio Pro es una solución completa de gestión de servicios de TI que incluye soporte técnico - Gestión de activos - Sincronización AD/LDAP - Gestión del cambio - Base de conocimiento - Portal web de autoservicio - Inicio de sesión único - Creación de informes de analíticas KPI - y mucho más. Vivantio Pro proporciona automatización y agiliza tu flujo de trabajo de asistencia de TI para que tu equipo pueda responder y entregar resoluciones a los usuarios finales de manera más eficiente, al tiempo que reduce los costes totales de TI.
Imágenes




¿Tienes dudas sobre Vivantio?
Compara con una alternativa popular
Precio inicial
Opciones de precios
Funciones
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
Alternativas
Zoho Desk

TOPdesk

HappyFox Help Desk

SupportBee

Opiniones
¿Ya tienes Vivantio?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Redes informáticas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Being on service desk on a 24/7 shift, Vivantio is the only tool which I prefer to work.
Revisado el 03-02-2017
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work...
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work with this tool when compared to previous tools which we have used.
1)We are Logging ticket for all clients. Through this tool itself . Vivantio is over major Ticketing tool.
2) This tool makes our work easier in term of ticket creation and time tracking ,Report pulls ,and graphical representation of Analysis .
Its an industry-leading, award-winning service management software that can automate and streamline your organization's service desk.
Finally, a Very well designed tool for Support Team 24*7 ,In a few clicks we can get all the ticket information .
Puntos a favor
Very good tool to work
Puntos en contra
I am very happy with the tool..I do not have any dislikes in viavantio.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Great for small businesses, less good for large enterprises
Revisado el 10-02-2017
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The...
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.
The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.
The support department are helpful and friendly though. Always a pleasure to deal with.
Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.
Puntos a favor
Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.
Puntos en contra
Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 5.001-10.000 empleados
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Simple and easy tool to use.
Revisado el 03-02-2017
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing...
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system.
It has improved a lot since last year but there are still a couple of things that need improvement.
1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating.
2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one.
3) It does not work very well in 4:3 screens, but this is undersandable. :)
4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost.
5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!
Puntos a favor
Easy to use
Puntos en contra
Slow, CSS is not very pretty.
- Sector: Software informático
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Vivantio is a user friendly ticket tool
Revisado el 03-02-2017
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the...
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the reports in a simply way without any hassles. While view of current tickets status and customer information (for adding or removing), I am happy with Vivantio.
However, I found some issues with checking view of last update on ticket as the frame of last update area is very small and it's not possible to expand (like drag to top/down). With this we need to copy the update from tool and paste in notepad or word document to read it fully.
If Vivantio can focus more on this area it will really help the admins who work daily on Vivantio. Also, I found some issues at report builder area where we tried to pull some weekly statistics. After assistance from database team, we resolved those issue.
I would recommend Vivantio team to focus more on reports area as it's very important to management who more relay on reports which required for customer interactions.
Puntos a favor
mainly the Vivantio ticketing tool is user friendly and easy to understand for all kind industries.
Puntos en contra
Lat update view frames were very small and it's not possible to expand where most of the engineers will have problem to view the updates.
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good features, but Interface could be improved
Revisado el 01-02-2017
There are some good improvements over the old Vivantio platform. However, the lack of a good...
There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point
Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )
Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page
If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team
Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view
Puntos a favor
features
Puntos en contra
UI
Preguntas frecuentes sobre Vivantio
He aquí algunas preguntas frecuentes sobre Vivantio.P. ¿Qué tipo de planes de precios ofrece Vivantio?
Vivantio ofrece los siguientes planes de precios:
- A partir de: US$59,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Vivantio?
Los clientes habituales de Vivantio son:
201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Vivantio?
No tenemos información sobre los idiomas que admite Vivantio
P. ¿Vivantio es compatible con dispositivos móviles?
Vivantio admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Vivantio?
Vivantio se integra con las siguientes aplicaciones:
Azure Active Directory, Azure DevOps Services, Datadog, Gmail, Jira, Lansweeper, Loggly, Microsoft 365, Microsoft Azure, Microsoft Teams, New Relic, Okta, OpsGenie, PagerDuty, Remote Support by BeyondTrust, Salesforce Platform, Slack, Spiceworks, Twilio
P. ¿Qué tipo de asistencia ofrece Vivantio?
Vivantio ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Vivantio.
- Software de gestión del conocimiento
- Software de help desk
- Software de ITSM
- Software de gestión de activos informáticos
- Herramientas de seguimiento de problemas
- Software para administrar servidores
- Software para servicios informáticos
- Software de service desk
- Software de servicio al cliente
- Software de soporte al cliente
- Software para el éxito del cliente
- Software CRM
- Software de compromiso del cliente
- Herramientas para medir la satisfacción del cliente
- Software de gestión de experiencia del cliente
- Software de base de conocimientos