Vivantio
Sobre Vivantio
Vivantio Pro es mucho más que un mero software de venta de entradas. Vivantio Pro es una solución completa de gestión de servicios de TI que incluye soporte técnico - Gestión de activos - Sincronización AD/LDAP - Gestión del cambio - Base de conocimiento - Portal web de autoservicio - Inicio de sesión único - Creación de informes de analíticas KPI - y mucho más. Vivantio Pro proporciona automatización y agiliza tu flujo de trabajo de asistencia de TI para que tu equipo pueda responder y entregar resoluciones a los usuarios finales de manera más eficiente, al tiempo que reduce los costes totales de TI.
Precios desde:
US$42,00/año
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Vivantio
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Australia, Canadá, Alemania, Reino Unido, Irlanda, México, Estados Unidos y otros 2
Idiomas admitidos
español, francés, húngaro, inglés
Precios desde:
US$42,00/año
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Vivantio
Imágenes
Funciones
Funcionalidades totales de Vivantio: 137
Alternativas
Zendesk
Zoho Desk
TOPdesk
HappyFox Help Desk
Opiniones
¿Ya tienes Vivantio?
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¡Escribe una reseña!- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
INTUITIVE TICKET MANAGEMENT SYSTEM
Revisado el 14-06-2018
Every Day use uses little machine resources so other applications can run at the same time.
compati...
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Puntos a favor
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Puntos en contra
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent product and customer service
Revisado el 14-04-2021
Puntos a favor
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
Puntos en contra
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Razones para cambiar a Vivantio
Vivantio's customer service and demo support was top of the range. The product is great and the implementation team guide you through everything.- Sector: Servicios financieros
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Excellent Product Support but lacking finer details
Revisado el 31-01-2017
Vivantio offers a ITIL service desk software that we use for software support. In general I have...
Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.
In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.
I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
Puntos a favor
User Support, Workflow module
Puntos en contra
GUI, speed of page loads, lack of updates to key functionality
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Best Part of Vivantio has been the Approval Process
Revisado el 06-04-2021
Puntos a favor
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
Puntos en contra
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good value for money ITSM Tool for ITIL based Service Desks
Revisado el 06-04-2020
I have had limited experience with Vivantio technical support and after sales however the interactio...
I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.
Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.
Puntos a favor
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.
The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you.
It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to.
Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available.
I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving.
Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.
Puntos en contra
There is nothing that I particularly disliked about the software itself.
Preguntas frecuentes sobre Vivantio
He aquí algunas preguntas frecuentes sobre Vivantio.P. ¿Qué tipo de planes de precios ofrece Vivantio?
Vivantio ofrece los siguientes planes de precios:
- A partir de: US$42,00/año
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Vivantio?
Los clientes habituales de Vivantio son:
11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Vivantio?
Vivantio admite los siguientes idiomas:
español, francés, húngaro, inglés
P. ¿Vivantio es compatible con dispositivos móviles?
Vivantio admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Vivantio?
Vivantio se integra con las siguientes aplicaciones:
Azure Active Directory, Gmail, Jira, Microsoft 365, Microsoft Azure, Microsoft Teams, Salesforce Platform, Slack, Twilio
P. ¿Qué tipo de asistencia ofrece Vivantio?
Vivantio ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Vivantio.
- Software de gestión del conocimiento
- Software de help desk
- Software de ITSM
- Software de gestión de activos informáticos
- Herramientas de seguimiento de problemas
- Software para administrar servidores
- Software para servicios informáticos
- Software de service desk
- Software de servicio al cliente
- Software de soporte al cliente
- Software para el éxito del cliente
- Software CRM
- Software de compromiso del cliente
- Herramientas para medir la satisfacción del cliente
- Software de gestión de experiencia del cliente
- Software de base de conocimientos
