--- description: Busca información actualizada sobre Phone.com en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Phone.com con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Phone.com: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para VoIP](/directory/107/voip/software) > [Phone.com](/software/91418/phone-com) # Phone.com Canonical: https://www.getapp.cl/software/91418/phone-com Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91418/phone-com?page=2) > Phone.com es una importante empresa en telefonía basada en la nube que se centra en las necesidades de las pymes y los emprendedores. Además de ofrecer distintas soluciones, Phone.com ofrece una asistencia al cliente galardonada y basada en EE. UU. a más de 30 000 clientes de toda América. > > Veredicto: 71 usuarios lo han valorado con **3.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.6/5** | 71 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.5/5 | Basado en las opiniones generales | | Funciones | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Phone.com - **Ubicación**: Newark, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: US$18,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - API - Acceso móvil - Alertas y notificaciones - Audio y vídeo bidireccional - Audio/vídeo HD - Automated Attendant - Buzón de voz virtual - Centro de atención telefónica virtual - Chat de vídeo - Chat en tiempo real - Chat privado - Colas de espera - Compras y recepción - Comunicaciones unificadas - Conexiones SIP - Conexión VoIP - Conferencias - Conferencias telefónicas - Control/Acceso remoto - Controles de alojamiento ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para VoIP](https://www.getapp.cl/directory/107/voip/software) ## Categorías relacionadas - [Software para VoIP](https://www.getapp.cl/directory/107/voip/software) - [Soluciones de telefonía](https://www.getapp.cl/directory/294/telephony/software) - [Software de conferencias de audio](https://www.getapp.cl/directory/3795/audio-conferencing/software) - [Software para reuniones en línea](https://www.getapp.cl/directory/101/online-meetings/software) - [Software para conferencias web](https://www.getapp.cl/directory/110/web-conferencing/software) ## Alternativas 1. 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[Ooma Office](https://www.getapp.cl/software/117183/ooma-office) — 4.4/5 (248 reviews) ## Opiniones ### "Great VOIP" — 5.0/5 > **Usuario verificado** | *4 de diciembre de 2018* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The pricing is fantastic and support has been very helpful > > **Puntos en contra**: The interface can be a little clunky and challenging to figure. ----- ### "Best Customer Service" — 5.0/5 > **Joyce** | *18 de agosto de 2023* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The customer service is top notch\! \[sensitive content hidden\] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill\! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business. > > **Puntos en contra**: Nothing, I have no complaints what-so-ever. > > \[sensitive content hidden\] willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty. ----- ### "Use to be good not anymore" — 1.0/5 > **Faby** | *13 de septiembre de 2024* | Alimentación y bebidas | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Easy to use once you understand how to use it Self us online kiosk > > **Puntos en contra**: 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent > > It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible\!\!\!\!\!\!\! ----- ### "Billing nightmare and missing critical Self-Help solutions/support" — 4.0/5 > **Brent** | *10 de noviembre de 2021* | Logística y cadena de suministro | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment. > > **Puntos en contra**: To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying. > > we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT\&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup. ----- ### "Great Product. Great Support. Misleading Pricing." — 5.0/5 > **Mick** | *16 de diciembre de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely. > > **Puntos en contra**: When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake. > > Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91418/phone-com?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91418/phone-com) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados