--- description: Busca información actualizada sobre Freshservice en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshservice con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.cl/software/91351/freshservice Página: 1 de 30\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91351/freshservice?page=2) > Freshservice es un centro de atención de ITIL online con funciones de emisión de tickets y gestión de activos, y herramientas de gestión de incidentes, problemas, cambios, lanzamientos y conocimientos. > > Veredicto: 724 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 724 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$19,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, ruso, sueco, tailandés, turco, vietnamita - **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Baréin, Brasil, Brunéi, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, China, Colombia, Costa Rica, Dinamarca, Ecuador, Emiratos Árabes Unidos, España y 41 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis - Aplicación móvil - Arrastrar y soltar - Asignación de solicitudes - Asset Lifecycle Management - Auditoría de inventario - Auditoría de problemas - Automatización de construcción - Automatización de documentos ## Integraciones (en total: 54) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar … y 39 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.cl/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.cl/directory/325/it-asset-management/software) - [Software para gestión informática](https://www.getapp.cl/directory/771/it-management/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.cl/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3438 reviews) 4. [Milvus](https://www.getapp.cl/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Opiniones ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 de marzo de 2026* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Puntos en contra**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "The Journey" — 5.0/5 > **Abilash** | *18 de mayo de 2026* | Construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Puntos en contra**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 de septiembre de 2024* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The user-friendly interface and automation features have saved me time and effort. > > **Puntos en contra**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "They are actually Uncomplicating it for their customers" — 5.0/5 > **Chris** | *12 de marzo de 2026* | Producción audiovisual | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very affordable compared to competitors. It is easy to manage, maintain, and develop without a dedicated team, which is very helpful\! > > **Puntos en contra**: Some features/enhancements take years to implement. We've had enhancement requests that are system-wide, not specific to us as a customer and they still haven't been rolled out after 3-4 years of being on their 'Roadmap'. > > Excellent, they have actually uncomplicated ITSM and Enterprise Service Management. We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team. ----- ### "I would recommend Freshservice" — 5.0/5 > **Brad** | *15 de mayo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software is easy to use and implement. For my part as implementor it was easy to learn and am happy to have it in my knowledge base. > > **Puntos en contra**: The field number limitations. Often time as an example I need more than 10 paragraph fields in a Service Item. It would be nice to not have to be concerned about field limits. > > My overall experience has been very positive. I've configured other ITSM platforms and have found them much more confusing and complicated. ----- Página: 1 de 30\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91351/freshservice?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91351/freshservice) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados