Streak

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I will never use any other CRM system again. I have used possibly 7 or 8 in the past and Streak CRM is the best of all of them.

Overall, I love it - I am able to organize workflow & client communications in one place and that is terrific.

I love it and recommend it to my team and friends.

We try to use this as a full CRM for our Sales team. Outbound sales is a core part of our business, and Streak does a reasonably good job of this. At the original price we signed up at $39/user/month, it made sense. They've since bumped the price to $59/user/month, which is a massive increase with little noticeable improvements over the years (several 'nice to have' features have been added, but core functionality is limited).

As a Gmail plugin, the platform risk is massive. We see it as too big a risk, and will be moving away from it ASAP.

When we raised concerns about the price increase, their [SENSITIVE CONTENT] emailed (weirdly) and basically refused to acknowledge our concerns. Price increases like this are a cynical way to bump up revenue from existing loyal customers. A better alternative would have been to bump up pricing for only new added users, rather than ransoming your existing users.

Generally their support is very responsive, but they're lumped with a buggy, very 'hack-y' piece of "software".

Avoid the pain of switching platforms at a later date, and go with a fully fledged CRM from the outset.