ClubExpress
Sobre ClubExpress
El sistema incluye herramientas de capacitación y documentación sin precedentes, como manuales completos para administradores y usuarios, un sistema de ayuda en línea de acuerdo con el contexto para cada pantalla y casi 50 videotutoriales.
¡Y las tarifas incluyen asistencia gratuita ilimitada para administradores y miembros! Si los miembros tienen problemas para iniciar sesión, registrarse para un evento, renovar su membresía, realizar un pago, actualizar su perfil, etc., pueden llamar a la empresa y se les brindará ayuda.
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- Sector: Organización cívica y social
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Solid service offering and very good value
Revisado el 16-01-2020
We needed a product/service that handled membership operations (dues, renewals, info updates,...
We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.
Puntos a favor
Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability
Puntos en contra
Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.
- Sector: Construcción
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
What's missing?
Revisado el 17-01-2020
I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club...
I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club Express is by far the best package used or even tested.
Puntos a favor
The richness of its features and the customer care.
Puntos en contra
1. The designers fail to think about how to open a screen and focus the attention of the user on the area of the screen where the user's attention should be directed.
2. The lack of an incorporated database with the ability to do simple inquires.
3. Over-whelming confirmations.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Be Wary of ClubExpress
Revisado el 02-05-2020
I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of...
I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.
Puntos a favor
Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.
Puntos en contra
Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.
Respuesta de Lumaverse Technologies
Shame on you, Todd. We designed and implemented custom functionality that is exactly what AR Master Naturalists requested. It was implemented on time and within budget. After using it for a year, the organization decided it wanted some changes. You proposed an alternate approach which the board rejected. We're now implementing the changes that the board approved. It's really quite unfortunate that you chose to vent your sour grapes in a poor review for a product that your organization has been using so successfully for more than 3 years now. BTW, our documentation and help system has all been moved online and includes not only reference material but also How To Guides and over 100 video tutorials and webinars.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Club Review
Revisado el 16-01-2020
We have improved our data accuracy and our communications with our membership. We have been able to...
We have improved our data accuracy and our communications with our membership. We have been able to eliminate most manual and paper tasks.
The support from ClubExpress has exceeded our expectations.
Puntos a favor
The software has been easy to set-up and maintain. We no longer need to pay a programmer to update our website. We can update our site as often as needed. It enabled us to eliminate duplicative systems and databases. We have been able to vastly improve communications with our membership.
Puntos en contra
The Event Calendar look is less than desired and would be a priority for improvement. This is unrelated to its functionality, which is fine.
Alternativas consideradas
WildApricotRazones para cambiar a ClubExpress
The functionality that ClubExpress offered appeared to be superior to its competitors.- Sector: Transporte marítimo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Calumet Yacht Club Website Review
Revisado el 18-01-2020
A fantastic product. Lots of support with videos, webinars, online help, email and phone support. ...
A fantastic product. Lots of support with videos, webinars, online help, email and phone support. The phone support is local and response is quick.
Puntos a favor
Looks great. Has great features which meets most of our club requirements.
Puntos en contra
the need to use text editors such as notepad to create documents is an issue. I understand the need for compatibility with mobile phones, tablets, etc. but after using other word processing tools it seems cumbersome.
Alternativas consideradas
WildApricotRazones para cambiar a ClubExpress
A member a very simple site using the Wildapricot product. I could not find much in the was of information about the product without contacting their sales department and that did not interest me. Reviews also added that a lot of their offering seemed to be a bit old school and their support was slipping. Clubexpress on the other hand offered lots of information readily available and I was able to take my time under a 90 day trial to make decision. I was very impressed with their entire offering which only seems to get better.Preguntas frecuentes sobre ClubExpress
He aquí algunas preguntas frecuentes sobre ClubExpress.P. ¿Qué tipo de planes de precios ofrece ClubExpress?
ClubExpress ofrece los siguientes planes de precios:
- A partir de: US$30,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de ClubExpress?
Los clientes habituales de ClubExpress son:
Trabajador autónomo, 2-10, 11-50
P. ¿Qué idiomas admite ClubExpress?
ClubExpress admite los siguientes idiomas:
inglés
P. ¿ClubExpress es compatible con dispositivos móviles?
ClubExpress admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ClubExpress?
ClubExpress se integra con las siguientes aplicaciones:
Addmi, Google Maps, Learning Stream, LinkedIn for Business, Meta for Business, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Twitter/X
P. ¿Qué tipo de asistencia ofrece ClubExpress?
ClubExpress ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
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