--- description: Busca información actualizada sobre LiveAgent en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveAgent con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.cl/software/91301/liveagent Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91301/liveagent?page=2) > LiveAgent es una solución de help desk basada en la web que permite la gestión de tickets de asistencia desde múltiples canales, incluidos el teléfono, el chat en vivo y las redes sociales. Comienza con una prueba gratis de 14 días sin necesidad de ingresar una tarjeta de crédito ni de tomar un contrato. > > Veredicto: 1781 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de LiveAgent ✓ Sin comisión de apertura ✓ Servicio al cliente 24/7 ✓ No se requiere tarjeta de crédito ✓ Cancela en cualquier momento ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1781 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QualityUnit - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: US$15,00 - **Modelo de precios**: (Prueba gratis) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 204 más ## Funciones - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Archivo y conservación - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Automated Attendant - Autoresponders - Autorizaciones basadas en roles - Bandejas de entrada compartidas ## Integraciones (en total: 129) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels … y 114 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de chat en directo](https://www.getapp.cl/directory/561/live-chat/software) - [Software de contact center](https://www.getapp.cl/directory/593/contact-center/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.cl/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.getapp.cl/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 de agosto de 2025* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Puntos en contra**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" — 5.0/5 > **Shivbhadrasinh** | *30 de abril de 2026* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. > > **Puntos en contra**: The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. > > We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de marzo de 2025* | Formación profesional y coaching | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Puntos en contra**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 de marzo de 2026* | Diseño | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Puntos en contra**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Ease of Use" — 5.0/5 > **Marykate** | *29 de abril de 2026* | Hardware informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: LiveAgent makes customer support refreshingly simple and efficient. From the moment we started using LiveAgent, I was impressed by how intuitive the platform feels. The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox. Setting it up was straightforward, and our team was up and running quickly without needing extensive training. New agents can get comfortable with the system in no time thanks to its logical layout and user-friendly design. No more switching between different tools or digging through cluttered menus — everything flows naturally, which has noticeably boosted our team's productivity and response times. What I love most is how effortless it is to manage customer conversations. The ticketing system is simple yet powerful, making it easy to prioritize, tag, and resolve issues without any hassle. The live chat feature integrates seamlessly and feels fast and responsive for both agents and customers. Overall, LiveAgent strikes an excellent balance between being feature-rich and genuinely easy to use. If you're looking for a help desk solution that doesn't come with a steep learning curve, this is a fantastic choice. Highly recommended for teams that want powerful tools without the complexity. > > **Puntos en contra**: While LiveAgent is generally considered user-friendly once you're familiar with it, many users point out a noticeable learning curve — particularly during initial setup and when using advanced features. The platform has a lot of features and options packed in, which can make the interface feel overwhelming or slightly cluttered at first. New agents or non-technical teams often need some time (and sometimes training) to fully understand where everything is and how to configure things like automation rules, workflows, or custom ticket setups effectively. ----- Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91301/liveagent?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91301/liveagent) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados