--- description: Busca información actualizada sobre LiveAgent en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveAgent con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.cl/software/91301/liveagent Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91301/liveagent?page=2) > LiveAgent es una solución de help desk basada en la web que permite la gestión de tickets de asistencia desde múltiples canales, incluidos el teléfono, el chat en vivo y las redes sociales. Comienza con una prueba gratis de 14 días sin necesidad de ingresar una tarjeta de crédito ni de tomar un contrato. > > Veredicto: 1787 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de LiveAgent ✓ Sin comisión de apertura ✓ Servicio al cliente 24/7 ✓ No se requiere tarjeta de crédito ✓ Cancela en cualquier momento ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1787 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QualityUnit - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: US$15,00 - **Modelo de precios**: (Prueba gratis) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 204 más ## Funciones - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Archivo y conservación - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Automated Attendant - Autoresponders - Autorizaciones basadas en roles - Bandejas de entrada compartidas ## Integraciones (en total: 129) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels … y 114 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de chat en directo](https://www.getapp.cl/directory/561/live-chat/software) - [Software de contact center](https://www.getapp.cl/directory/593/contact-center/software) ## Opiniones ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 de abril de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Puntos en contra**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "A great solution, with a few quick win opportunities to be better\!" — 4.0/5 > **Sam** | *7 de julio de 2025* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The single pane of glass approach to contact center management is great\! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business\! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding\! > > **Puntos en contra**: The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. > > Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before\! With a few minor tweaks, this platform could easily outpace its competitors\! ----- ### "Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention" — 3.0/5 > **Lukáš** | *30 de abril de 2026* | Seguridad e investigaciones | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: LiveAgent offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. > > **Puntos en contra**: Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. > > Overall, LiveAgent is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *29 de abril de 2026* | Electrónica de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Puntos en contra**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Dependable, Smooth Interface, with Room to Refine" — 5.0/5 > **Monica** | *30 de junio de 2025* | Servicios de información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. > > **Puntos en contra**: What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. > > Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. ----- Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91301/liveagent?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91301/liveagent) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados