--- description: Busca información actualizada sobre mHelpDesk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara mHelpDesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: mHelpDesk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de planificación](/directory/233/scheduling/software) > [mHelpDesk](/software/91179/mhelpdesk-field-service-software) # mHelpDesk Canonical: https://www.getapp.cl/software/91179/mhelpdesk-field-service-software Página: 1 de 34\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91179/mhelpdesk-field-service-software?page=2) > Función de seguimiento de trabajos y facturación a través de dispositivos móviles. Acceso instantáneo a la información de tus clientes desde cualquier dispositivo. Incluye herramientas de creación de presupuestos, programación, seguimiento de trabajos, facturación, pagos electrónicos, integración con QuickBooks y una creciente lista de otras funciones. > > Veredicto: 824 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 824 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: mHelpDesk - **Constitución**: 2009 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - API - Acceso móvil - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacen de archivos - Aplicación móvil - Arrastrar y soltar - Auditoría de inventario - Automatización de procesos empresariales - Añadir y editar fotografías - Base de datos de clientes - Base de datos de contactos - Base de datos de costes - Base de datos de empleados - Biblioteca de comentarios - Búsqueda - CRM - Calendario de eventos - Campos personalizables ## Integraciones (en total: 14) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de planificación](https://www.getapp.cl/directory/233/scheduling/software) ## Categorías relacionadas - [Herramientas de planificación](https://www.getapp.cl/directory/233/scheduling/software) - [Software de gestión de los Servicios de Campo](https://www.getapp.cl/directory/255/field-service-management/software) - [Software de gestión de personal](https://www.getapp.cl/directory/267/workforce-management/software) - [Software de gestión de mantenimiento](https://www.getapp.cl/directory/327/maintenance-management/software) - [Software de asignación de personal](https://www.getapp.cl/directory/520/service-dispatch/software) ## Alternativas 1. [Connecteam](https://www.getapp.cl/software/105401/connecteam) — 4.6/5 (5180 reviews) 2. [Jobber](https://www.getapp.cl/software/90723/jobber) — 4.6/5 (1456 reviews) 3. [FieldPulse](https://www.getapp.cl/software/105687/fieldpulse) — 4.6/5 (440 reviews) 4. [Clockify](https://www.getapp.cl/software/111353/clockify) — 4.8/5 (9241 reviews) 5. [Housecall Pro](https://www.getapp.cl/software/101089/housecall-pro) — 4.7/5 (2739 reviews) ## Opiniones ### "Our experience has been extremely positive. No other company would go this far for a customer." — 5.0/5 > **Mark** | *2 de febrero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many. > > **Puntos en contra**: Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class". > > We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly. ----- ### "Property Management user for 5 years" — 4.0/5 > **Casey** | *11 de mayo de 2020* | Propiedad inmobiliaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool. > > **Puntos en contra**: Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak. > > Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function. ----- ### "mHelpDesk/HomeAdvisor" — 2.0/5 > **Ken** | *3 de octubre de 2019* | Construcción | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: 1. The calendar integration with Google worked well and the appointment processing flow was good enough. 2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider. 3. The support team is pretty responsive and helpful when available. 4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature. > > **Puntos en contra**: 1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances. 2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us. 3. Having more than one invoice and/or email template would've been a huge plus. 4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account. 5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited. > > The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation. ----- ### "Quick Response" — 4.0/5 > **Benjamin** | *23 de julio de 2019* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation. > > **Puntos en contra**: I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software. > > The support team was very quick to answer \& respond. Very knowledgeable. ----- ### "Ease of switching" — 5.0/5 > **Ellen** | *8 de agosto de 2019* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips. > > **Puntos en contra**: I wish there were more reports that could be run and easier to print if necessary > > A++. Their customer service team answers and solves issues within minutes \! They definitely know their software and ways to make it fit your needs. ----- Página: 1 de 34\ Siguiente: [Página siguiente](https://www.getapp.cl/software/91179/mhelpdesk-field-service-software?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/91179/mhelpdesk-field-service-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados