
Sobre mHelpDesk
mHelpDesk ha sido diseñado con la rapidez y la sencillez en mente. Esta solución ofrece formación diaria gratuita y un equipo de bienvenida para que puedas capacitarte y comenzar a usar el software cuanto antes.
Este valorado software de servicio externo es increíblemente potente y admite una amplia variedad de flujos de trabajo, tanto programados como no programados, con citas únicas y recurrentes. Con el calendario de programación de mHelpDesk, todos los miembros del equipo pueden asignarse a los trabajos de manera óptima y distribuirse eficientemente con la vista de mapa.
El sistema de facturación de mHelpDesk está totalmente integrado con su sencilla plataforma de programación, que permite crear facturas con un solo clic, supervisar los trabajos y crear informes para garantizar el pago rápido y puntual. Los clientes de mHelpDesk acaban con el trabajo duplicado gracias a la integración con sistemas de contabilidad de terceros, como QuickBooks.
mHelpDesk mantiene un registro de todas las interacciones de los clientes para que tú y el equipo siempre tengan la información que necesitan. Los campos personalizados facilitan el seguimiento de información específica y única de cada negocio. Por supuesto, tú y tu equipo pueden ver todo esto en tiempo real desde dispositivos móviles en el campo o dondequiera que estén.
El valorado sistema empresarial mHelpDesk, basado en la nube y diseñado para empresas de servicios externos, es un excelente socio para el éxito ahora y en el futuro. La solución añade funciones y realiza mejoras con mucha frecuencia para mantener la satisfacción de sus clientes de por vida. Descubre todas sus funciones.
Precios desde:
US$169,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a mHelpDesk
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
inglés
Precios desde:
US$169,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a mHelpDesk
Imágenes







Funciones
Funcionalidades totales de mHelpDesk: 153
Alternativas
Housecall Pro

QuickBooks Desktop Enterprise

Autotask PSA

ServiceMax

Opiniones
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- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Our experience has been extremely positive. No other company would go this far for a customer.
Revisado el 02-02-2018
We are completely cloud-based, completely mobile, our response time has decreased and profits have...
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Puntos a favor
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Puntos en contra
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Respuesta de mHelpDesk
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Field Service Software for any Business to Stay Organized
Revisado el 09-10-2020
Overall I have had a really good experience, anytime I have ran into a problem which is not very...
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
Puntos a favor
You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.
Puntos en contra
When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.
Alternativas consideradas
Housecall ProRazones para cambiar a mHelpDesk
I really liked the customer support when I called to get information about the functions and features of their software before making a choice. I felt more serviced as a customer by working with M Helpdesk Staff.- Sector: Petróleo y energía
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Great helpdesk application
Revisado el 27-07-2022
Puntos a favor
It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.
Puntos en contra
There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Update to previous review after 3 years
Revisado el 24-07-2019
Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right...
Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list.
It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.
Puntos a favor
We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.
Puntos en contra
Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none.
If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one.
There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example.
You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.
Alternativas consideradas
ServiceNow Customer Service Management, ConnectWise Control, SysAid, Zoho Desk, SolarWinds Service Desk, ServiceMax y Autotask PSARazones para elegir mHelpDesk
Previous product was not really a help desk/PSA solution. It was a CRM with a minimal service ticketing system.Software anterior
ServiceNow Customer Service Management, ConnectWise Control, SysAid, Zoho Desk, SolarWinds Service Desk, ServiceMax y Autotask PSARazones para cambiar a mHelpDesk
At the time it was the best price (not most expensive, not cheapest) for features balance we could find. They sales support was exceptionally accommodating and helpful.Respuesta de mHelpDesk
Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
With mHelpDesk, My Workflow is Always Save.
Revisado el 29-07-2022
I have well satisfactory experience using mHelpDesk software.
I have well satisfactory experience using mHelpDesk software.
Puntos a favor
I like the offline version which always keeps my work saved and secure.
Puntos en contra
This software has not given me any issues so far.
Preguntas frecuentes sobre mHelpDesk
He aquí algunas preguntas frecuentes sobre mHelpDesk.P. ¿Qué tipo de planes de precios ofrece mHelpDesk?
mHelpDesk ofrece los siguientes planes de precios:
- A partir de: US$169,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de mHelpDesk?
Los clientes habituales de mHelpDesk son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite mHelpDesk?
mHelpDesk admite los siguientes idiomas:
inglés
P. ¿mHelpDesk es compatible con dispositivos móviles?
mHelpDesk admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra mHelpDesk?
mHelpDesk se integra con las siguientes aplicaciones:
Authorize.Net, Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online Advanced, Quickbooks Online, Stripe, Twilio, WordPress
P. ¿Qué tipo de asistencia ofrece mHelpDesk?
mHelpDesk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
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