Sobre Agorapulse

Con Agorapulse, las empresas pueden gestionar sus mensajes de redes sociales, programar y publicar contenido, identificar marcadores de influencia claves, supervisar canales sociales y crear reveladores informes. Esta plataforma se integra con Facebook, Twitter, Instagram, YouTube, LinkedIn y Google+ para publicar en diferentes plataformas. Agorapulse ofrece un sistema de bandeja de entrada social único que ayuda a los gestores de redes sociales a priorizar y responder a todas las consultas, comunicaciones y quejas de los seguidores o clientes.

Agorapulse tiene como objetivo ayudar a los equipos de marketing a ahorrar tiempo al publicar contenido gracias a un sistema avanzado de colas que permite reutilizar contenido automáticamente. Esta plataforma califica a seguidores para ayudar a las empresas a identificar posibles embajadores y marcadores de influencia para centrar la atención en ellos y considerarlos como oportunidades.

Las principales características de Agorapulse incluyen una bandeja de entrada de redes sociales para cada cuenta que rastrea los mensajes entrantes, programación y puesta en cola, reposicionamiento en la cola y vista previa de contenido avanzado, captura de comentarios de Facebook e Instagram, informes ilimitados, reglas de moderación automática personalizables para evitar el correo no deseado, identificación de marcadores de influencia y mucho más.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos, Canadá, Reino Unido, Australia, China y otros 4, India, Japón, Alemania, México

Idiomas admitidos

Español, Francés, Inglés

Imágenes

Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Keep conversation history and add internal notes on your fans, followers, and detractors.
Our downloadable reports allow you to easily customize, share, and learn from your social media activity.
Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.
Ver 5 más
Vídeo de Agorapulse
Captura de pantalla de Agorapulse: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Captura de pantalla de Agorapulse: Keep conversation history and add internal notes on your fans, followers, and detractors. Captura de pantalla de Agorapulse: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Captura de pantalla de Agorapulse: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Funciones

Características totales de Agorapulse: 69

  • @menciones
  • Actualizaciones en tiempo real
  • Alertas de móvil
  • Análisis de atención al cliente
  • Análisis de campaña
  • Análisis de participación
  • Análisis de tendencias
  • Análisis visual
  • Asignación de solicitudes
  • Asistencia por vídeo
  • Autorizaciones basadas en roles
  • Benchmarking
  • Calendario de comunicaciones
  • Categorización
  • Comunicación multicanal
  • Control de procesos de aprobación
  • Creación de informes de actividad del cliente
  • Creación de informes y estadísticas
  • Distribución multicanal
  • Editor WYSIWYG
  • Enrutamiento de solicitudes
  • Etiquetado
  • Fotos de usuario
  • Funcionalidad de búsqueda
  • Función de vista previa
  • Generación de clientes potenciales
  • Geolocación
  • Gestión de asignaciones
  • Gestión de bandeja de entrada
  • Gestión de calendarios
  • Gestión de contenidos
  • Gestión de descuentos
  • Gestión de la comunicación
  • Gestión de oportunidades
  • Gestión de permisos
  • Gestión de promociones
  • Gestión de rendimiento social
  • Gestión de usuarios
  • Gestión multicanal
  • Gestor de colas de espera
  • Herramientas de colaboración
  • Informes de rendimiento
  • Integración de redes sociales
  • Integración móvil
  • Ludificación
  • Mapa térmico
  • Marketing de redes sociales
  • Marketing multicanal
  • Métricas de redes sociales
  • Notificaciones automáticas
  • Notificaciones de correo electrónico
  • Panel de actividades
  • Personalización de URL
  • Planificación estratégica
  • Programación automatizada
  • Programación de campañas
  • Programación de eventos
  • Publicación basada en reglas
  • Segmentación de clientes
  • Seguimiento de actividades
  • Seguimiento de clics
  • Seguimiento de palabras claves
  • Sincronización de datos
  • Supervisión
  • Supervisión en tiempo real
  • Varias cuentas de usuario
  • Varios idiomas
  • Vistas filtradas
  • Visualización de datos

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Opiniones

Calificación general

4,6 /5
(514)
Relación calidad-precio
4,5/5
Funciones
4,3/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,8/5

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Mostrando 5 opiniones de 514
Matt T.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Recommending AgoraPulse for Social Media Management Platform

Revisado el 27-08-2019

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature...

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Puntos a favor

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Puntos en contra

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

Respuesta de AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Tanisha H.
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 1001-5000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

So far, so good

Revisado el 26-01-2021

Overall I have had a good experience.

Overall I have had a good experience.

Puntos a favor

I like the abliltiy to plan ahead and repeat posts without having to recreate them everytime. I also like that my team can proof posts before we send them out.

Puntos en contra

I do not like that I have to jump through hoops to go back and make an edit in Facebook, and I hate that the reports are not included in the huge price that we already pay. Reports should not be an add on feature.

Respuesta de Agorapulse

Hi Tanisha,
Thank you for your review!
Unlimited reports are included with every Agorapulse subscription. We did release a new add-on a few months back that allows you to build customized reports with data from multiple social profiles.
However, unlimited individual reports (and exports) are and will remain included with every plan.
We are currently working on new publishing options that will help you schedule (and edit) your content faster.
We hope that you'll like them!
Again, thank you so much for your comments!

Alexa B.
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Review

Revisado el 20-10-2020

Generally easy to use but not as advanced as we would like.

Generally easy to use but not as advanced as we would like.

Puntos a favor

The listening tool is easy, including the IG API.

Puntos en contra

That you cannot separate facebook comments from ad comments.

Respuesta de Agorapulse

Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them.

Lisa at Agorapulse

Adam H.
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The Best I Have Used, But Always Room To Grow

Revisado el 02-11-2020

Very, very positive. The couple of times that I have needed help with something the staff was there...

Very, very positive. The couple of times that I have needed help with something the staff was there immediately and helped.

Also, when COVID first hit Agora was more than willing to forego a month's payment until we knew what was going to happen to our company. Zero pushback, zero arguing. That speaks VOLUMES of the kind of company you are.

Puntos a favor

What I like most about Agorapulse is it the LEAST finicky social media scheduler that I have used. I have tried others (if you can publish the names of other companies: Hootsuite, Buffer. If you can't, just delete this line) and with those I was CONSTANTLY having to fix something.

You can tell immediately that Agorapulse is in a different league than other social media schedulers. It is meant for managing multiple different accounts and to scale to use with teams.

I recently brought someone on to help with some basic scheduling and I just had to simply add them, give them privileges, they scheduled the content, sent it to me to review and I could review and accept quickly across all of the socials. Easy, breezy, lemon-squeezy.

Puntos en contra

The only large con I can find about the software currently is not being able to easily adjust a post when it is scheduled across multiple different accounts.

Example: I have a company that is in several different countries and as such different time zones. If I want to adjust some wording in one of those countries profiles I have to duplicate the original post and then schedule just that countries post.

I realize I am probably in the extreme minority that has this problem but just wanted it known.

The only other gripe is it's integration with Instagram, but that is NOT Agorapulse's fault. Instagram is a such a diva software to work with and it hates any sort of efficiency or outside API integration. It could honestly leave tomorrow and I would care less.

Respuesta de Agorapulse

Hi Adam,

Thanks so much for this review. It's fantastic that you've found our publishing scheduler to be next-level.

As far as the Instagram API goes -- oy, don't get me started :) I also hear what you're saying about editing for different time zones. I'll talk to my product team about this one.

Warm regards,
Lisa Kalner Williams
Product Marketing Director
Agorapulse

Amy M.
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Most robust with client approval process

Revisado el 23-11-2020

We have loved the support team, taking advantage of Social Media Manager School with our annual...

We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.

Puntos a favor

Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

Puntos en contra

We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

Respuesta de Agorapulse

Thanks for sharing your experience with us!
I am so glad to hear that you've enjoyed working with our Shared Calendars.
I've just added your vote to the suggestion to add a "pause all content" button.
Again, thank you for sharing that suggestion with us!

Mostrando 5 opiniones de 514 Todas las opiniones

Preguntas frecuentes sobre Agorapulse

He aquí algunas preguntas frecuentes sobre Agorapulse.

Agorapulse ofrece los siguientes planes de precios:

  • A partir de: US$99,00/mes
  • Modelo de precios: Gratis, Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de Agorapulse

Los clientes habituales de Agorapulse son:

Empresas pequeñas, Empresas Grandes, Sin ánimo de lucro, Empresas medianas

Agorapulse admite los siguientes idiomas:

Español, Francés, Inglés

Agorapulse admite los siguientes dispositivos:

Android, iPhone, iPad

Agorapulse se integra con las siguientes aplicaciones:

Facebook, Frazer, Instagram, LinkedIn, Shift, Twitter

Agorapulse ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo

Categorías relacionadas

Ver todas las categorías de software encontradas para Agorapulse.