--- description: Busca información actualizada sobre Mojo Helpdesk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Mojo Helpdesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mojo Helpdesk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [Mojo Helpdesk](/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) # Mojo Helpdesk Canonical: https://www.getapp.cl/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.cl/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) > Mojo Helpdesk es uno de los líderes en software de centro de ayuda y sistema de tickets para escuelas y organizaciones de todos los tamaños. Mojo Helpdesk se integra con Google G-Suite y Azure Active Directory. > > Veredicto: 74 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 74 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Metadot - **Constitución**: 2006 ## Contexto comercial - **Precio inicial**: US$29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, francés, inglés, polaco, portugués, turco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Aplicación móvil - Campos personalizables - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de tickets ## Integraciones (en total: 5) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de gestión de activos informáticos](https://www.getapp.cl/directory/325/it-asset-management/software) - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (18777 reviews) 2. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.getapp.cl/software/8385/livechat) — 4.6/5 (1721 reviews) 4. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1777 reviews) 5. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3414 reviews) ## Opiniones ### "A great tool for managing customer support work" — 5.0/5 > **Usuario verificado** | *30 de marzo de 2018* | Alimentación y bebidas > > **Puntos a favor**: This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc. > > **Puntos en contra**: I do feel there is something in this which i do not like. The product works well and is very affordable. ----- ### "We've been exceptionally happy with Mojo. Our staff uses it with ease\!" — 5.0/5 > **Juli** | *12 de diciembre de 2017* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to onboard and use\! We've found Mojo to be exceptionally simple for all members of our staff to use\! We had a simple transition to this system\! > > **Puntos en contra**: Nothing, I'm very happy\! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important. > > This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task. ----- ### "Easy to use" — 3.0/5 > **danielle** | *16 de julio de 2019* | Alimentación y bebidas | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Very easy to use, extremely straightforward > > **Puntos en contra**: interface could use some 'bedazzling" quite lackluster but does not affect functionality so not really a con ----- ### "I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs." — 5.0/5 > **Rocky** | *11 de diciembre de 2017* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available. > > **Puntos en contra**: It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent. > > Organization and ease of reporting the quantity of work being completed on a regular basis. ----- ### "A review of Mojo Helpdesk" — 4.0/5 > **Dan** | *19 de noviembre de 2014* > > We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.cl/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados