--- description: Busca información actualizada sobre HappyFox Help Desk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HappyFox Help Desk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.cl/software/90516/happyfox Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.cl/software/90516/happyfox?page=2) > HappyFox es un software de help desk y asistencia al cliente todo en uno basado en la nube. El sistema de tickets de HappyFox permite resolver rápidamente los problemas de los clientes mediante un eficiente flujo de trabajo de asistencia al cliente. La plataforma también ofrece una base de conocimiento integrada, un foro comunitario y un portal de asistencia al usuario final. > > Veredicto: 93 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 93 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HappyFox - **Ubicación**: Irvine, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: US$24,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: albanés, alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, croata, danés, esloveno, español, euskera, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, letón, lituano, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Bangladés, Brasil, Bélgica, Canadá, Chequia, Chile, Colombia, Corea del Sur, Dinamarca, Egipto, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia y 25 más ## Funciones - @menciones - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Acceso móvil - Advanced Search - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Aplicación móvil - Asset Lifecycle Management - Attachments/Screencasts - Auditoría de problemas - Automated response ## Integraciones (en total: 38) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Jira - JustCall … y 23 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.cl/directory/292/it-service-management-itsm/software) - [Software para gestión de reseñas](https://www.getapp.cl/directory/575/feedback-and-reviews-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3487 reviews) 3. [Freshservice](https://www.getapp.cl/software/91351/freshservice) — 4.6/5 (803 reviews) 4. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.cl/software/132287/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *29 de diciembre de 2014* | Fabricación de productos eléctricos/electrónicos > > **Puntos a favor**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Puntos en contra**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Power User - HAPPY FOX, has allowed us to scale fast\!" — 5.0/5 > **Kevin** | *14 de octubre de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use, scalability, price, support, integrations, and tools which make sense. > > **Puntos en contra**: There is nothing I do not like about Happy Fox. > > I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. \[SENSITIVE CONTENT\] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. \[SENSITIVE CONTENT\] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up\! ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 de abril de 2018* | Software informático | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Puntos en contra**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *3 de octubre de 2016* | Ropa y moda | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: This is very easy and simple to use set up automated responses is quite easy > > **Puntos en contra**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Usuario verificado** | *8 de diciembre de 2017* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Puntos en contra**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.cl/software/90516/happyfox?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/90516/happyfox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados