Sobre Salesforce Sales Cloud

Salesforce CRM (Sales Cloud) pone todo lo que necesitas al alcance de tu mano, desde cualquier lugar. Desde cuentas y contactos sociales hasta Mobile, Chatter y Analytics, lograr una colaboración en toda la organización global y realizar tratos con más rapidez no solo es posible, sino que también es fácil.

Precios desde:

N/D

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Salesforce Sales Cloud

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Austria, Australia, Canadá, China, Alemania y otros 6, Reino Unido, Irlanda, India, México, Países Bajos, Estados Unidos

Idiomas admitidos

alemán, español, francés, inglés, italiano, ruso, sueco

Precios desde:

N/D

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Salesforce Sales Cloud

Imágenes

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Funciones

Funcionalidades totales de Salesforce Sales Cloud: 156

  • API
  • Acceso móvil
  • Almacenamiento de documentos
  • Alzada de solicitudes
  • Análisis de atención al cliente
  • Análisis de correlaciones
  • Análisis de evolución de ventas
  • Análisis de la competencia
  • Análisis estadístico
  • Análisis predictivo
  • Aprobación de ventas
  • Arrastrar y soltar
  • Asistencia al cliente
  • Automatización de marketing
  • Base de datos de clientes
  • Base de datos de contactos
  • Búsqueda de clientes potenciales
  • Búsqueda/filtro
  • Campos personalizables
  • Captura de clientes potenciales
  • Catalogación/Categorización
  • Catálogo de productos
  • Chat en vivo
  • Comentarios/notas
  • Comunicación con los pacientes
  • Contactos compartidos
  • Control de procesos de aprobación
  • Control de procesos empresariales
  • Control de respuestas por correo electrónico
  • Control de versiones
  • Controles o permisos de acceso
  • Correspondencia cliente/propiedad
  • Creación de informes ad hoc
  • Creación de informes de excepción
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de paneles de comunicaciones
  • Cualificación de leads
  • Distribución de clientes potenciales
  • ERP (Enterprise Resource Planning)
  • Encuestas de cliente
  • Enrutamiento
  • Entrega de contenidos
  • Escaneado de tarjetas de visita y de identificación
  • Estimaciones
  • Evaluación de clientes potenciales
  • Expediente del historial clínico
  • Flujo de trabajo configurable
  • Generación de clientes potenciales
  • Generación de clientes potenciales
  • Generación de propuestas
  • Gestión de asignaciones
  • Gestión de bandeja de entrada
  • Gestión de campañas
  • Gestión de canales
  • Gestión de centros de atención telefónica
  • Gestión de citas
  • Gestión de clientes potenciales
  • Gestión de comisiones
  • Gestión de compradores
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de contratos o licencias
  • Gestión de correo electrónico
  • Gestión de datos
  • Gestión de documentos
  • Gestión de envíos
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Gestión de la calidad
  • Gestión de la formación
  • Gestión de la seguridad
  • Gestión de listas de llamada
  • Gestión de llamadas
  • Gestión de médicos
  • Gestión de objetivos
  • Gestión de ofertas
  • Gestión de oportunidades
  • Gestión de pacientes
  • Gestión de pedidos
  • Gestión de proyectos
  • Gestión de reuniones
  • Gestión de tareas
  • Gestión de ventas sobre el terreno
  • Gestión de órdenes de compra
  • Gestión del conocimiento
  • Gestión del mantenimiento
  • Gestión del pipeline
  • Gestión del pipeline de ventas
  • Gestión del rendimiento
  • Gestión del territorio
  • Grabación de llamadas
  • Herramientas de colaboración
  • Herramientas de presentación
  • Historial de cliente
  • Implementación basada en web
  • Importación y exportación de datos
  • Informes de ventas
  • Informes del pipeline
  • Integraciones de terceros
  • Integración contable
  • Integración de chat interno
  • Integración de redes sociales
  • MES (Sistemas de Ejecución de Fabricación)
  • Marcador automático
  • Marketing multicanal
  • Marketing por correo electrónico
  • Modelado dinámico
  • Modelado y simulación
  • Métricas de rendimiento
  • Nomenclaturas
  • Notificaciones en tiempo real
  • Optimización de tasas de conversión
  • Panel de actividades
  • Panel de comunicaciones
  • Para dispositivos Mac
  • Para dispositivos iPad
  • Para equipos de ventas/organizaciones
  • Para la industria AEC
  • Para startups
  • Planificación de campañas
  • Planificación de la producción
  • Planificación de requisitos de material
  • Plantillas de correo electrónico
  • Portal de autoservicio
  • Preguntas frecuentes
  • Presentación gráfica de datos
  • Presupuestos y estimaciones
  • Presupuestos/previsiones
  • Previsión
  • Previsión de ventas
  • Procesamiento de lotes
  • Programación
  • Programación de citas
  • Proyecciones
  • Páginas de aterrizaje y formularios web
  • Recordatorios
  • Registro de llamadas
  • Segmentación
  • Segmentación de clientes potenciales
  • Segmentación por público
  • Seguimiento de actividades
  • Seguimiento de clientes
  • Seguimiento de conversión
  • Seguimiento de fuentes
  • Seguimiento de garantías
  • Seguimiento de interacciones
  • Seguimiento de la participación
  • Seguimiento de progreso de tareas
  • Seguimiento de recomendaciones
  • Seguimiento por correo electrónico
  • Sistema de calendarios o recordatorios
  • Varias campañas
  • Varias divisas
  • Visualización de datos
  • XML y RSS

Alternativas

Zoho CRM

4,2
#1 alternativa a Salesforce Sales Cloud
Zoho CRM es un software de gestión de relaciones con los clientes basado en la nube que ayuda a empresas de todos los...

monday.com

4,6
#2 alternativa a Salesforce Sales Cloud
monday.com es un sistema operativo de trabajo en la nube, donde los equipos crean aplicaciones de flujo de trabajo en...

Pipedrive

4,5
#3 alternativa a Salesforce Sales Cloud
Pipedrive es una herramienta de gestión de canales y CRM para equipos de ventas de tamaño pequeño y mediano que ayuda a...

amoCRM

4,4
#4 alternativa a Salesforce Sales Cloud
amoCRM es un valorado sistema de CRM basado en mensajería. Ofrece procesos de ventas personalizables, seguimiento de...

Opiniones

Calificación general

4,4 /5
(16.260)
Relación calidad-precio
4,0/5
Funciones
4,4/5
Facilidad de uso
3,9/5
Asistencia al cliente
4,1/5

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Mostrando 5 opiniones de 16.260
Huw W.
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Salesforce CRM Review - Daily user

Revisado el 06-11-2019

My overall experience using Salesforce has been good. I've used the application for 19 months and...

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Puntos a favor

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.

Puntos en contra

-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Alternativas consideradas

Dynamics 365 Business Central

Razones para elegir Salesforce Sales Cloud

Due to employment change when I moved companies.

Software anterior

Dynamics 365 Business Central
Eric r B.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Salesforce is the best CRM if money is no issue and you customize it to your needs

Revisado el 11-05-2021

SFS was a great solution for a company I worked for because I was able to spend the time to...

SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.

Puntos a favor

SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Puntos en contra

The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

Alternativas consideradas

Zoho CRM, Basecamp, Sage CRM, SAP Business One y NetSuite

Razones para cambiar a Salesforce Sales Cloud

Our [SENSITIVE CONTENT HIDDEN] liked the power of Salesforce and felt that a weak sales pipeline would hurt us. So, we focused on optimizing, getting many module solutions to add to Salesforce, and it was working well. The sheer mass of options in the Salesforce Marketplace was also impressive and led to us thinking this was the right solution for people not afraid of paying for the premium option.
Utkarsh S.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One shot solution for Business to maintain Sales and Leads

Revisado el 26-09-2021

Experience with salesforce is amazing as it is a place where you get to implement all the out of...

Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Puntos a favor

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.

Puntos en contra

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.

Alternativas consideradas

SAP Concur y Microsoft Azure

Razones para cambiar a Salesforce Sales Cloud

Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.
Sal T.
Calificación general
  • Sector: Producción audiovisual
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Salesforce: Helps Improve Internal Communications/External Customer X

Revisado el 21-09-2016

Puntos a favor

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Puntos en contra

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Kara F.
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Near Flawless Software

Revisado el 26-07-2021

I love this product and what it offers to your sales team and your venue for tracking (current and...

I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!

Puntos a favor

I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.

Puntos en contra

However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.

Alternativas consideradas

Caterease

Razones para elegir Salesforce Sales Cloud

Initial motivation was software was moving online only. After additional research into other products, the need for the software to do more than Reserve was capable of doing was immensely important in order to streamline internal processes and procedures.

Razones para cambiar a Salesforce Sales Cloud

Salesforce is a superior product when compared to most softwares.
Mostrando 5 opiniones de 16.260 Todas las opiniones

Preguntas frecuentes sobre Salesforce Sales Cloud

He aquí algunas preguntas frecuentes sobre Salesforce Sales Cloud.

Salesforce Sales Cloud ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Salesforce Sales Cloud son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Salesforce Sales Cloud admite los siguientes idiomas:

alemán, español, francés, inglés, italiano, ruso, sueco

Salesforce Sales Cloud admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Salesforce Sales Cloud se integra con las siguientes aplicaciones:

8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoToMeeting, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier

Salesforce Sales Cloud ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Salesforce Sales Cloud.