
When I Work
Sobre When I Work
When I Work ayuda a programar y comunicarse fácilmente con los empleados. Las funciones de When I Work incluyen envío de los horarios al personal mediante mensajes de texto. Los mensajes de texto bidireccionales permiten a los empleados aceptar turnos abiertos y solicitar su horario por mensaje de texto. Activa la asistencia para que los empleados usen el reloj registrador móvil para fichar su tiempo con su smartphone o establece un iPad como terminal. Observa fácilmente desde qué ubicación en el mapa fichan su tiempo los empleados. Después de revisar las hojas de horas, puedes aprobarlas con un clic.
When I Work es una herramienta perfecta para propietarios de pequeñas empresas, gerentes de operaciones, gerentes de recursos humanos o cualquier persona que administre planificaciones horarias.
Precios desde:
US$4,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a When I Work
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Australia, Canadá, Alemania, Reino Unido, Irlanda, Países Bajos, Nueva Zelanda, Singapur, Estados Unidos, Sudáfrica y otros 5
Idiomas admitidos
inglés
Precios desde:
US$4,00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a When I Work
Imágenes














Funciones
Funcionalidades totales de When I Work: 111
Alternativas
Sling

7shifts

Homebase

ADP Workforce Now

Opiniones
¿Ya tienes When I Work?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
¡Escribe una reseña!
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Most handy tool for our variable staff schedules
Revisado el 15-05-2022
Puntos a favor
I like how easy it is to schedule and adjust the schedule of staff, and how they can swap and take time off easily with MINIMAL to no involvement from management.
Puntos en contra
I have no faults for this software. It's amazingly easy to use and I've had little to fault them on after nearly a decade of use.
Respuesta de When I Work
Good afternoon Boyd,
Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you!
We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage your team's shifts and time off. Our goal is to make work less work, and it's always great to hear when we've hit the mark!
Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions!
Best regards,
Cassee
- Sector: Producción de alimentos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
When I work
Revisado el 22-04-2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop...
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Puntos a favor
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Puntos en contra
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
Alternativas consideradas
ADP Workforce NowRazones para cambiar a When I Work
I heard from other stores that have used the software as well as reading reviews online.Respuesta de When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Deceptive billing practices
Revisado el 17-02-2020
The software is okay. The program usually does what it should when it is not glitching. After 3+...
The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.
Puntos a favor
It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.
Puntos en contra
Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.
Respuesta de When I Work
Hello -
Thanks for taking a moment to share some feedback with us.
I'm glad to hear that the software was meeting your needs for your workplace.
I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.
I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.
If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/
Kindly,
Adrianne
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Great software for smaller conpany
Revisado el 15-03-2022
I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to...
I would’ve chosen this app over its competition, if the cost was more competitive. It’s easy to use, it’s intuitive, they focus on their core product which is online scheduling.
Puntos a favor
This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.
Puntos en contra
The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.
Razones para elegir When I Work
Excel was too basic and I had staff tell me they “did not receive their scheudule” or fail to check their email.Software anterior
Microsoft ExcelRazones para cambiar a When I Work
I end up going with 7shifts because it was an overall superior product, and has better value.Respuesta de When I Work
Hi there,
Thank you for taking the time to leave this review and share your feedback with us.
We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service.
I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help!
Warmly,
Chelo
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Has a lot of potential, but isn't quite there yet for our needs.
Revisado el 23-04-2022
Overall, I wanted this to really work, but it's been frustrating.
I do acknowledge that we work...
Overall, I wanted this to really work, but it's been frustrating.
I do acknowledge that we work in a non-traditional industry. I am a team member at an NFT company with world-wide employees who all work from home. We need our community server covered 24/7 and so I need to be able to schedule people 24/7, but in *their* timezone in order to make sure that I have everyone working during normal hours in *their time* (as opposed to 4am their time). I can't make "shift templates" in one time zone and then make shifts in another timezone for the auto scheduler. There is no way for me to denote "Hey, I want my APAC crew to be scheduled these APAC hours, but NOT my US crew".
I've spent many, many, many hours trying to figure out how to "game the system" to make it work for us. I can do it but it's very cumbersome, hands on, and takes a lot of time (which is the opposite of what I was hoping a scheduler would do. I was hoping to SAVE time.)
I reached out to the team at one point to report the bug where the auto scheduler was ignoring unavailable time, and received a followup email letting me know it was fixed, but I still experience the issue every time I go to make a new schedule.
This may be a FANTASTIC piece of software for traditional work-force, but hasn't been what I was hoping thus far for the industry I work in, that requires 24/7 scheduling with employees all over the world.
Puntos a favor
-Allowing for employees to be in different timezones
-Allowing for employees to set their unavailability and their preferred scheduling times
-Allowing employees to shift swap within the software
Puntos en contra
-Software is often buggy. It auto schedules my employees during times they are marked as "unavailable". This may be due to the fact that we have people all over the world and could be a time-zone issue, but the fact remains that they are often scheduled during "unavailable" times, and it has to be adjusted.
-It also doesn't seem to honor the "schedule weekends first" feature correctly when I'm using auto scheduling. One of my employees ends up never being scheduled and I have to adjust. (TBF I have to adjust EVERYONE'S schedule after using the auto scheduler, but the issue with this one employee in particular is consistent and weird.)
-Making shift templates is cumbersome.
-There is no way for me to view someone's schedule in their timezone (and I'm talking about Singapore vs. CST) without switching my OWN timezone preference, which requires me to then immediately refresh the site or it won't show properly.
-There is no "undo" -- If I have a schedule pushed and I need to play around with a swap, the moment I shift someone's shift, it goes into draft mode and if I decide, "Hey, I'm gonna actually just leave them where they are," there is no way to undo the movement without republishing (and sending them a notification) the shift.
-Shift swapping doesn't allow for a FT employee to cover a PT employee's shift if they want, or for a PT employee to cover part of a FT employee's shift. I have to manually do this.
Respuesta de When I Work
Hi Rose,
Thanks for taking the time to share this feedback with us.
We're sorry to hear that When I Work did not best meet your business needs! We can certainly appreciate the importance for your business to access features that do not exist within When I Work.
New enhancement requests are reported to our team and demand is tracked to review the request and determine whether to implement it. We are not able to provide a timeline of when requested features may be implemented, although we do offer updates on new features/releases through announcements in the product updates on our blog and through the Help Center "Product News": https://help.wheniwork.com/article-categories/product-news/.
Thanks again and let us know if there is anything further we can assist with.
Best,
Chelo
Preguntas frecuentes sobre When I Work
He aquí algunas preguntas frecuentes sobre When I Work.P. ¿Qué tipo de planes de precios ofrece When I Work?
When I Work ofrece los siguientes planes de precios:
- A partir de: US$4,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de When I Work?
Los clientes habituales de When I Work son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P. ¿Qué idiomas admite When I Work?
When I Work admite los siguientes idiomas:
inglés
P. ¿When I Work es compatible con dispositivos móviles?
When I Work admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra When I Work?
When I Work se integra con las siguientes aplicaciones:
321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier
P. ¿Qué tipo de asistencia ofrece When I Work?
When I Work ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat
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