--- description: Busca información actualizada sobre LiveChat en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara LiveChat con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.cl/software/8385/livechat Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.cl/software/8385/livechat?page=2) > LiveChat: muy valorado en todo el mundo. Utilizado en más de 27 000 empresas. Brinda respuestas inmediatas a las preguntas de los clientes. Este software de chat en vivo y software de help desk de nivel prémium convierte a los equipos de asistencia en héroes de la atención al cliente. Pruébalo. > > Veredicto: 1723 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 1723 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: US$25,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 203 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de evolución de ventas - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Aplicación móvil - Arrastrar y soltar - Automatización de marketing - Automatización proceso/flujo de trabajo ## Integraciones (en total: 121) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude … y 106 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de chat en directo](https://www.getapp.cl/directory/561/live-chat/software) - [Software de compromiso del cliente](https://www.getapp.cl/directory/650/customer-engagement/software) - [Software CRM online](https://www.getapp.cl/directory/232/online-crm/software) ## Alternativas 1. [Slack](https://www.getapp.cl/software/91563/slack) — 4.7/5 (24103 reviews) 2. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.getapp.cl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "It's simple and fast, so I can contact my teammates right away" — 4.0/5 > **Laura** | *16 de enero de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time. > > **Puntos en contra**: Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report. > > Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27 de marzo de 2025* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Puntos en contra**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 de diciembre de 2024* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The app itself works well. We used it on our site for several years without issue. > > **Puntos en contra**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Great customer support and UI, limited customization" — 4.0/5 > **Usuario verificado** | *13 de febrero de 2026* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing > > **Puntos en contra**: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions ----- ### "Small Company, big service\!" — 5.0/5 > **Mike** | *18 de diciembre de 2024* | Materiales de construcción | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. > > **Puntos en contra**: Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent > > I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. ----- Página: 1 de 70\ Siguiente: [Página siguiente](https://www.getapp.cl/software/8385/livechat?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/8385/livechat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados