--- description: Busca información actualizada sobre Hiver en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Hiver con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hiver: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Hiver](/software/20502/hiver) # Hiver Canonical: https://www.getapp.cl/software/20502/hiver Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.cl/software/20502/hiver?page=2) > Hiver es una solución de help desk basada en Gmail para equipos orientados al cliente. Ayuda a los equipos a colaborar en bandejas de entrada compartidas, como "servicios@", "pedidos@" o "asistencia@" y ofrecer una atención al cliente de nivel excepcional. > > Veredicto: 147 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 147 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Hiver - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$55,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - @menciones - AI Copilot - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de atención al cliente - Análisis de campañas - Aplicación móvil - Asistencia al cliente - Automatización de procesos empresariales - Automatización proceso/flujo de trabajo - Autoresponders - Autorizaciones basadas en roles - Bandejas de entrada compartidas - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - Chat en tiempo real ## Integraciones (en total: 8) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de correo electrónico](https://www.getapp.cl/directory/306/email-management/software) - [Software de gestión de quejas](https://www.getapp.cl/directory/841/complaint-management/software) - [Herramientas de colaboración](https://www.getapp.cl/directory/335/web-collaboration/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) ## Alternativas 1. [Bitrix24](https://www.getapp.cl/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Zoho Desk](https://www.getapp.cl/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 3. [Google Workspace](https://www.getapp.cl/software/90761/google-apps-for-business) — 4.7/5 (17559 reviews) 4. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [Front](https://www.getapp.cl/software/102177/front) — 4.5/5 (286 reviews) ## Opiniones ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10 de septiembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Puntos en contra**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Hiver is cool and user friendly :D" — 5.0/5 > **Priscila** | *22 de marzo de 2023* | Logística y cadena de suministro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We jumped into it without warm up. We had a really sour experience with a bulky software that was overwhelming with their tab system and it was refreshing not to struggle with basic communication functions. The change was painless and really quick. I like we are working with the same features we know from gmail but enhanced. > > **Puntos en contra**: The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my search as I haven't found a way to filter in which inbox I'm looking for the information. > > Overall pretty great\! It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to explain it to us and I don't think we have comunicated this efficiently in a while. Thanks Hiver\! ----- ### "Product ok, but be prepared for whacky price changes (last one 60%+ increase)" — 2.0/5 > **Usuario verificado** | *26 de junio de 2022* | Muebles | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. > > **Puntos en contra**: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen. > > It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while. ----- ### "Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%." — 5.0/5 > **Nick** | *29 de junio de 2020* | Traducción y localización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver\! > > **Puntos en contra**: Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great. > > We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business. ----- ### "Great Issue / Email management App with Good Analytics" — 5.0/5 > **Lokesh** | *7 de abril de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Using Hiver for more than a year \& the best thing is it doesn't slow down your Gmail experiance along with a great tagging \& assignment of emails/ issue. > > **Puntos en contra**: Could not find any issue related to the product and their support till now but the pricing can be a bit more competetive. > > The overall experiance is great as now we can have a great analytics of each issue on user basis which help us for feedback in future. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.getapp.cl/software/20502/hiver?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/20502/hiver) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados