Sobre HelpSpace

HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

Precios desde:

US$25,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a HelpSpace

Tamaño de la empresa

P M G

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Alemania

Idiomas admitidos

alemán, español, francés, inglés, italiano, neerlandés, portugués

Precios desde:

US$25,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a HelpSpace

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Funciones

Funcionalidades totales de HelpSpace: 16

  • Alertas y notificaciones
  • Base de datos de clientes
  • Comunicación multicanal
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de correo electrónico
  • Gestión de la asistencia técnica
  • Gestión de la base de conocimiento
  • Gestión de tickets
  • Gestión de tickets de soporte
  • Macros y modelos de respuestas
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets de soporte

Alternativas

Help Scout

4,7
#1 alternativa a HelpSpace
Help Scout es un software de help desk y atención al cliente para empresas de todos los tamaños. Los usuarios pueden...

Freshdesk

4,5
#2 alternativa a HelpSpace
Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los...

Zendesk

4,4
#3 alternativa a HelpSpace
Zendesk es una solución de software de atención al cliente basada en la nube y en la que confían más de 40 000...

Intercom

4,5
#4 alternativa a HelpSpace
Intercom es una plataforma de relaciones conversacionales que permite a las empresas ofrecer experiencias conversacional...

Opiniones

Calificación general

4,8 /5
(23)
Relación calidad-precio
5,0/5
Funciones
4,4/5
Facilidad de uso
4,9/5
Asistencia al cliente
4,9/5

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Mostrando 5 opiniones de 23
Gerardo
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent product, easy to use and bug free

Revisado el 16-02-2022

I highly recommend it if you are looking for a simple ticket system. It has really helped me...

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Puntos a favor

I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.

Puntos en contra

I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.

Usuario verificado
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A beautifully simple customer support system

Revisado el 17-02-2021

Puntos a favor

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each.

As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck.

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Puntos en contra

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Alternativas consideradas

Freshdesk, Help Scout, Intercom y Zendesk

Razones para cambiar a HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.
Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

My Honest Review for HelpSpace

Revisado el 15-07-2022

It works for basic support business

It works for basic support business

Puntos a favor

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Puntos en contra

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Alternativas consideradas

ThriveDesk

Razones para cambiar a HelpSpace

I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.
Max
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

HelpSpace is an excellent all-in-one solution that will handle all of your customer support...

Revisado el 05-05-2022

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help...

HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Puntos a favor

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Puntos en contra

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Mario
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A helpdesk-platform-dream come true

Revisado el 14-01-2021

If you search for a helpdesk platform that is really easy to use and fast and - most importantly...

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great.
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future.

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Puntos a favor

• Multiple channels in one place to filter and guide topic related questions and always keep track.

• Knowledge base and E-Documentation feature

• Fast platform and reliable and efficient workflows

• All you need to kickstart your business without wasting time in learning or clicking

Puntos en contra

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap

• Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed)

• No option to select custom main color (for branding) - but that's not really important

• Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Mostrando 5 opiniones de 23 Todas las opiniones

Preguntas frecuentes sobre HelpSpace

He aquí algunas preguntas frecuentes sobre HelpSpace.

HelpSpace ofrece los siguientes planes de precios:

  • A partir de: US$25,00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Free 15-day trial for all subscription.

Los clientes habituales de HelpSpace son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500

HelpSpace admite los siguientes idiomas:

alemán, español, francés, inglés, italiano, neerlandés, portugués

HelpSpace admite los siguientes dispositivos:

No tenemos información sobre los tipos de integración de HelpSpace

HelpSpace ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para HelpSpace.