Sobre Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Precios desde:

US$59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

Imágenes

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Vídeo de Textline
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Funciones

Funcionalidades totales de Textline: 28

  • Alertas y alzada
  • Base de datos de contactos
  • Captura de clientes potenciales
  • Chat en vivo
  • Comunicación multicanal
  • Creación de informes/análisis
  • Encuestas y comentarios
  • Envío masivo de mensajes de texto
  • Gestión de citas
  • Gestión de colas de espera
  • Gestión de contactos
  • Gestión de flujos de trabajo
  • Gestión de la comunicación
  • Gestión de tickets de soporte
  • Historial de cliente
  • Integraciones de terceros
  • Integración de redes sociales
  • MMS
  • Mensajería
  • Mensajería bidireccional
  • Mensajería planificada
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Para equipos de ventas/organizaciones
  • Participación del cliente
  • Personalización de mensajes
  • Respuestas automáticas
  • Seguimiento/Análisis de uso

Alternativas

TextMagic

4,7
#1 alternativa a Textline
TextMagic es un servicio de mensajería de texto todo en uno para que las empresas envíen notificaciones, alertas,...

Salesmsg

4,7
#2 alternativa a Textline
Salesmsg es un software de mensajes de texto SMS y MMS bidireccionales que permite a las empresas tener conversaciones...

Textedly

4,6
#3 alternativa a Textline
Servicio de mensajes de texto SMS para alertas de marketing, eventos de ventas, cupones, notificaciones y recordatorios...

Zapier

4,7
#4 alternativa a Textline
Zapier proporciona una plataforma de integración basada en la nube para ayudarte a conectar tus aplicaciones y sistemas...

Opiniones

Calificación general

4,9 /5
(150)
Relación calidad-precio
4,7/5
Funciones
4,7/5
Facilidad de uso
4,8/5
Asistencia al cliente
5,0/5

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Mostrando 5 opiniones de 150
Evan K.
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product and Team

Revisado el 17-07-2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Puntos a favor

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Puntos en contra

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared M.
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Revisado el 24-01-2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Puntos a favor

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Puntos en contra

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternativas consideradas

Dialpad

Razones para elegir Textline

Needed a more robust phone and text system for our technical support team

Razones para cambiar a Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Respuesta de Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Max F.
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

The best SMS app for Pipedrive users

Revisado el 06-07-2020

Great customer service and a useful product.

Great customer service and a useful product.

Puntos a favor

Great UI and features for teams needing to SMS their customers.

Puntos en contra

The pricing per SMS is higher than many other available products (particularly in Aus).

Respuesta de Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Casey C.
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Customer Service Is Awesome!

Revisado el 23-03-2022

Puntos a favor

[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.

Puntos en contra

Setting up previous users can be difficult sometimes.

Respuesta de Textline

Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at [email protected]

Sincerely,
Jenny from the Textline Team

Mikaël C.
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use two-way-texting with awesome customer service team

Revisado el 21-10-2020

We needed a two-way-texting solution to add an additional channel to reach our customers and to be...

We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have.

We couldn't be more happier with our choice.

Puntos a favor

1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Puntos en contra

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Alternativas consideradas

Zingle

Razones para elegir Textline

The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials.

Software anterior

VirtualPBX

Razones para cambiar a Textline

Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service.

Respuesta de Textline

Hi Mikael,

Thank you for taking the time to write this review!

I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Mostrando 5 opiniones de 150 Todas las opiniones

Preguntas frecuentes sobre Textline

He aquí algunas preguntas frecuentes sobre Textline.

Textline ofrece los siguientes planes de precios:

  • A partir de: US$59,97/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Los clientes habituales de Textline son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Textline admite los siguientes idiomas:

inglés

Textline admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Textline se integra con las siguientes aplicaciones:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Textline ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Textline.