Sobre Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Precios desde:

US$59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

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Funciones

Funcionalidades totales de Textline: 29

  • Alertas y alzada
  • Base de datos de contactos
  • Captura de clientes potenciales
  • Chat en vivo
  • Comunicación multicanal
  • Creación de informes/análisis
  • Encuestas y comentarios
  • Envío masivo de mensajes de texto
  • Gestión de citas
  • Gestión de colas de espera
  • Gestión de contactos
  • Gestión de flujos de trabajo
  • Gestión de la comunicación
  • Gestión de tickets de soporte
  • Historial de cliente
  • Integraciones de terceros
  • Integración de redes sociales
  • MMS
  • Mensajería
  • Mensajería bidireccional
  • Mensajería planificada
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Para equipos de ventas/organizaciones
  • Participación del cliente
  • Personalización de mensajes
  • Respuestas automáticas
  • Seguimiento de interacciones
  • Seguimiento/Análisis de uso

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JustCall

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Salesmsg

4,7
#2 alternativa a Textline
Salesmsg es un software de mensajes de texto SMS y MMS bidireccionales que permite a las empresas tener conversaciones...

EZ Texting

4,3
#3 alternativa a Textline
EZ Texting ofrece las formas más inteligentes, rápidas, fáciles y fiables de conectarse con tu público móvil.

TextP2P

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TextP2P offers texting, email, and ringless voicemail combined in platform for small to medium size businesses in the...

Opiniones

Calificación general

4,9 /5
(156)
Relación calidad-precio
4,7/5
Funciones
4,7/5
Facilidad de uso
4,8/5
Asistencia al cliente
5,0/5

¿Ya tienes Textline?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 156
Jared
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Revisado el 24-01-2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Puntos a favor

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Puntos en contra

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternativas consideradas

Dialpad

Razones para elegir Textline

Needed a more robust phone and text system for our technical support team

Razones para cambiar a Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Respuesta de Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Mikaël
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use two-way-texting with awesome customer service team

Revisado el 21-10-2020

We needed a two-way-texting solution to add an additional channel to reach our customers and to be...

We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have.

We couldn't be more happier with our choice.

Puntos a favor

1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Puntos en contra

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Alternativas consideradas

Zingle

Razones para elegir Textline

The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials.

Software anterior

VirtualPBX

Razones para cambiar a Textline

Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service.

Respuesta de Textline

Hi Mikael,

Thank you for taking the time to write this review!

I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Lynette
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Value and Friendly People

Revisado el 09-03-2020

I think that everyone involved in a business really should add texting as a way to communicate with...

I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Puntos a favor

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Puntos en contra

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

Jennifer
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy, Affordable and Friendly!

Revisado el 23-09-2020

From set-up to on going questions/customer support, everyone that we have encountered has been...

From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Puntos a favor

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Puntos en contra

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Respuesta de Textline

Hi Jennifer,

Thank you for taking the time to write this review!

It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!

We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!

Happy Texting!
Nancy from the Textline Team

Addie
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Skyler is a Super Star!!

Revisado el 27-04-2021

Textline has been a major game changer as we migrate from traditional call and email to sms...

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!

Kudos to Textline a definite value add, and an even better investment!

Puntos a favor

Easy to use
Simple Set up
Great for connecting with customers at ease!

Puntos en contra

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Alternativas consideradas

CloudTalk

Razones para elegir Textline

Lack of Internal SMS functionality.

Software anterior

Freshdesk

Respuesta de Textline

Hi Addie,

Thank you for taking the time to write this review!

Love to hear that Textline is easy to use and is helping you connect with customers!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Mostrando 5 opiniones de 156 Todas las opiniones

Preguntas frecuentes sobre Textline

He aquí algunas preguntas frecuentes sobre Textline.

Textline ofrece los siguientes planes de precios:

  • A partir de: US$59,97/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Los clientes habituales de Textline son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Textline admite los siguientes idiomas:

inglés

Textline admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Textline se integra con las siguientes aplicaciones:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite

Textline ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Textline.