--- description: Busca información actualizada sobre CallShaper en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara CallShaper con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallShaper: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/275/call-center/software) > [CallShaper](/software/138615/callshaper) # CallShaper Canonical: https://www.getapp.cl/software/138615/callshaper Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/138615/callshaper?page=2) > CallShaper es un software de centro de atención telefónica diseñado para ayudar a las empresas a supervisar las llamadas entrantes y salientes, realizar un seguimiento del rendimiento de los agentes y administrar clientes potenciales, telemarketing y procesos de ventas. > > Veredicto: 16 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 16 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CallShaper - **Ubicación**: Perry Hall, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: US$75,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Belice, Canadá, Estados Unidos, Filipinas ## Funciones - API - Acciones activadas por evento - Alerts/Escalation - Archivo y conservación - Automatic Outbound Dialer - Base de datos de contactos - CRM - Call Whispering - Captura de clientes potenciales - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat y mensajería - Chatbot - Comunicación multicanal - Conferencias - Conformidad FCC - Conformidad FTC - Creación de informes de llamadas - Creación de informes y estadísticas ## Integraciones (en total: 3) - DNCScrub - OnScript - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de contact center](https://www.getapp.cl/directory/593/contact-center/software) - [Software de marcador predictivo](https://www.getapp.cl/directory/849/predictive-dialer/software) - [Software para llamadas automáticas](https://www.getapp.cl/directory/1067/auto-dialer/software) - [Software de telemarketing](https://www.getapp.cl/directory/1069/telemarketing/software) ## Alternativas 1. [DialedIn CCaaS](https://www.getapp.cl/software/104279/chasedata) — 4.8/5 (314 reviews) 2. [CloudTalk](https://www.getapp.cl/software/114835/cloudtalk) — 4.4/5 (268 reviews) 3. [Five9](https://www.getapp.cl/software/91276/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.getapp.cl/software/127955/ricochet) — 4.8/5 (82 reviews) 5. [VICIdial](https://www.getapp.cl/software/110383/vicidial) — 4.7/5 (264 reviews) ## Opiniones ### "Easy to use" — 5.0/5 > **Jason** | *19 de marzo de 2018* > > **Puntos a favor**: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. > > This program does what it is supposed to. If you need help their customer service team is awesome. ----- ### "Best dialing software ever\!" — 5.0/5 > **Sevin** | *21 de mayo de 2021* | Servicios medioambientales | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software is pack full of features and accessibility for every level of operations on the dialer itself\! > > **Puntos en contra**: It is a process to get it setup and running, but once its configured, it's amazing\! > > I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office\! ----- ### "Feedback About Call Shaper Services" — 4.0/5 > **Shoaib** | *19 de enero de 2017* | Seguridad informática y de redes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: User Friendly and excellent Customer Support. > > **Puntos en contra**: Dial Level options are limited... > > So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... ----- ### "CallShaper Review" — 4.0/5 > **Enrique** | *2 de noviembre de 2016* | Externalización/deslocalización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools. > > **Puntos en contra**: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs. > > I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things. ----- ### "Feature Packed Yet Simple To Use \!" — 5.0/5 > **Kamille** | *2 de febrero de 2017* | Productos farmacéuticos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic\! > > **Puntos en contra**: None that I can think of. > > I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes\! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use\! ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/138615/callshaper?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/138615/callshaper) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados