--- description: Busca información actualizada sobre SolarWinds Service Desk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara SolarWinds Service Desk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SolarWinds Service Desk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [SolarWinds Service Desk](/software/1336/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.getapp.cl/software/1336/solarwinds-service-desk Página: 1 de 24\ Siguiente: [Página siguiente](https://www.getapp.cl/software/1336/solarwinds-service-desk?page=2) > SolarWinds Service Desk es una solución de gestión de activos y centro de atención totalmente integrada que permite a los proveedores de TI y otros servicios gestionar y conectar eficazmente las solicitudes de servicio a los activos de TI. La personalización sin código permite a los clientes implementar una solución ITSM robusta en cuestión de días. > > Veredicto: 577 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 577 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SolarWinds - **Ubicación**: Tulsa, EE. UU. - **Constitución**: 1999 ## Contexto comercial - **Precio inicial**: US$39,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Baréin, Benín, Bolivia, Brasil, Bélgica, Canadá, Chile, China, Colombia, Corea del Sur, Costa Rica, Dinamarca, Ecuador, Emiratos Árabes Unidos, España y 50 más ## Funciones - AI Summarization - API - Acceso móvil - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis - Análisis de gastos - Análisis predictivo - Aplicación móvil - Arrastrar y soltar - Asignación de solicitudes - Asistencia al cliente - Asset Lifecycle Management - Auditoría de problemas - Automatización de la localización - Automatización proceso/flujo de trabajo ## Integraciones (en total: 27) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve … y 12 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.cl/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.cl/directory/325/it-asset-management/software) - [Herramientas de seguimiento de problemas](https://www.getapp.cl/directory/580/issue-tracking/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.getapp.cl/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [JIRA Service Management](https://www.getapp.cl/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [Freshservice](https://www.getapp.cl/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://www.getapp.cl/software/90863/sysaid) — 4.5/5 (511 reviews) 5. [Action1](https://www.getapp.cl/software/2048001/action1-rmm) — 4.9/5 (237 reviews) ## Opiniones ### "The integral IT management tool to keep your company running smoothly." — 5.0/5 > **Alejandro Enrique** | *21 de junio de 2023* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Through the central panel we can see each and every one of the computers that make up our local infrastructure in each of the dependencies (this includes desktops, laptops, printers all in 1, etc.), this means that we can validate their performance and detect when patches or security updates are required in any of them or in the operating system they have, It also allows us to monitor by means of risk management any activity not endorsed by the IT group, such as browsing on websites not authorized by the organization or installing applications within the corporate network, which derives in risk for the security of the equipment and the information contained therein, as well as detecting unlicensed software within the infrastructure, which would be risky for the IT team. > > **Puntos en contra**: Normally the interactions with our IT help desk was a tedious process and in some cases delayed in the attention of incidents or requirements of some areas, SolarWinds SD has adapted within its interface a high degree of intuitiveness that is perceived by each of the users who interact with this tool for the creation of incidents and thus define or assign such requirement to the appropriate personnel in order to achieve a response in the shortest possible time, this ensures maintaining the level of service without any impact and the business process without striking alterations; Solarwinds SD so far has no negative reactions in our organization. > > It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported with a centralized tool such as SolarWinds Service Desk allows the work they perform to be easier, reliable and efficient; This tool is capable of monitoring all of the company's assets and visualizing behaviors, licenses and their use, guaranteeing security within the local corporate network and optimizing periodic maintenance work such as antivirus updates, operating system licenses (a significant point for scheduled audits in the company), which is why Solarwinds SD is an extremely important support for the organization's service desk and for all of us who use this tool. ----- ### "SolarWinds Service Desk" — 5.0/5 > **Jodie** | *15 de octubre de 2020* | Educación superior | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: SolarWinds Service Desk is an intuitive, robust and dependable service management platform. It is cloud based (big plus) and continually has new feature/functionality roll outs. > > **Puntos en contra**: The mobile app could use some work, it is a little cumbersome from a technician's stand point. ----- ### "Cost per year better than most" — 3.0/5 > **Tim** | *17 de noviembre de 2020* | Administración educativa | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The pricing tier after the initial purchase is fair. Client UI is actually really great, unless you're a Client Admin on v.12.7.2. Reporting works, so long as you're ok with slightly off numbers. > > **Puntos en contra**: Reporting doesn't report accurately compared to a custom query, which is odd. A two week report has one total, but running the weeks individually returns a different total, which is really weird. Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group. This makes ticket flow a little difficult to work with. > > Running this for 5 and a half years now at roughly 30k tickets per year currently. It's been largely stable, but of course a few bumps along the road. The biggest complaint I get is that there's no mobile app, or a limited use one at best. That said, the web UI on mobile is mostly friendly. ----- ### "Great Product for Helpdesk, Task Management and Software Inventory" — 5.0/5 > **Matthaniel** | *21 de octubre de 2019* | Restaurantes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: This solution is great for tracking incidents, solutions, problems, etc for company IT departments. It provides an easy to use interface that allows for easy creation of FAQs and a Solutions Database. > > **Puntos en contra**: There are some things bulk items that cannot be imported without the use of the API, which is a tiny bit annoying, and some of their python and Ruby API sample code is out of date or no longer maintained. ----- ### "SWSD Gives my team room to breath" — 5.0/5 > **Athena** | *5 de diciembre de 2019* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Great inventory management, change management, SLA support, Contract management, infrastructure monitoring etc. > > **Puntos en contra**: Data entry updates have to be done using a CSV file > > Very happy and know i made the best decision purchasing this tool for our organization. ----- Página: 1 de 24\ Siguiente: [Página siguiente](https://www.getapp.cl/software/1336/solarwinds-service-desk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/1336/solarwinds-service-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados