--- description: Busca información actualizada sobre Document360 en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Document360 con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de base de conocimientos](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.cl/software/120723/document360 Página: 1 de 13\ Siguiente: [Página siguiente](https://www.getapp.cl/software/120723/document360?page=2) > Document360 es una plataforma de base de conocimiento con IA que permite a los usuarios crear y publicar bases de conocimiento de autoservicio, manuales de productos y documentos de API usando documentación, categorización, edición y funciones de marca como compatibilidad con Markdown, gestión de versiones, reversión y más. > > Veredicto: 292 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 292 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kovai Limited - **Ubicación**: Sidcup, EE. UU. - **Constitución**: 2017 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: español, francés, inglés, portugués - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - API - Alertas de correo electrónico - Alertas y notificaciones - Almacenamiento de documentos - Arrastrar y soltar - Biblioteca de conocimientos - Biblioteca de contenidos - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Comentarios/notas - Control de versiones - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Edición de texto - Editor WYSIWYG ## Integraciones (en total: 15) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - Twilio Segment - Zapier - Zoho Desk - Zoho PageSense ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de base de conocimientos](https://www.getapp.cl/directory/2823/knowledge-base/software) ## Categorías relacionadas - [Software de base de conocimientos](https://www.getapp.cl/directory/2823/knowledge-base/software) - [Software de gestión de API](https://www.getapp.cl/directory/559/api-management/software) - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Software de documentación de TI](https://www.getapp.cl/directory/3860/it-documentation/software) ## Alternativas 1. [Guru](https://www.getapp.cl/software/123167/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.getapp.cl/software/105401/connecteam) — 4.6/5 (5322 reviews) 3. [Confluence](https://www.getapp.cl/software/90949/confluence) — 4.5/5 (3726 reviews) 4. [Freshservice](https://www.getapp.cl/software/91351/freshservice) — 4.5/5 (805 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (19024 reviews) ## Opiniones ### "Great Tool Amazing Customer Support" — 4.0/5 > **David Andre** | *24 de julio de 2023* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support > > **Puntos en contra**: 1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11 de diciembre de 2025* | Ropa y moda | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Puntos en contra**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 de agosto de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Puntos en contra**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 de octubre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Puntos en contra**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25 de septiembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Puntos en contra**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.getapp.cl/software/120723/document360?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/120723/document360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados