--- description: Busca información actualizada sobre HelpDesk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HelpDesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.cl/software/116767/helpdesk Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.cl/software/116767/helpdesk?page=2) > HelpDesk es un sistema de ticketing online que simplifica el trabajo de atención al cliente. Deleita a tus clientes con una asistencia excelente y resuelve los tickets más rápido. Los mensajes personalizados aumentarán la satisfacción del cliente. > > Veredicto: 180 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 180 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Text - **Ubicación**: Boston, EE. UU. - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: US$29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento seguro de datos - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis predictivo - Análisis visual - Asistencia por vídeo - Auditoría de problemas - Automatización proceso/flujo de trabajo - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda/filtro - CRM ## Integraciones (en total: 11) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.cl/directory/580/issue-tracking/software) - [Software de gestión de quejas](https://www.getapp.cl/directory/841/complaint-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.cl/directory/1029/customer-satisfaction/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.getapp.cl/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 de enero de 2021* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Puntos en contra**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2 de octubre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Puntos en contra**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Scam company" — 1.0/5 > **Neel** | *18 de marzo de 2026* | Juegos de ordenador | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Puntos en contra**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16 de febrero de 2026* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Puntos en contra**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19 de agosto de 2025* | Juegos de azar y casinos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Puntos en contra**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.getapp.cl/software/116767/helpdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/116767/helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados