
Sobre TOPdesk
TOPdesk es un software de gestión de servicios alineado con ITIL con paneles de indicadores clave del rendimiento diseñados para
mesas de ayuda de TI, gestión de instalaciones y recursos humanos con el fin de brindar asistencia en las comunicaciones. Con el objetivo de ayudar a las empresas a mejorar la gestión de sus servicios, TOPdesk proporciona funciones como la gestión de cambios y lanzamientos, la gestión de instalaciones, la gestión de activos, la gestión de incidentes y problemas, un portal de autoservicio, control de operaciones, gestión de conocimientos y mucho más.
TOPdesk proporciona módulos y herramientas tanto para la gestión de servicios de TI (ITSM) como para la gestión de instalaciones asistida por computadora (CAFM) para la administración de empleados y usuarios, así como para activos e instalaciones. Las herramientas de ITSM se pueden usar para automatizar procesos, como la creación de informes sobre tiempos de resolución de incidentes, procesamiento de quejas o solicitudes, gestión y programación de la carga de trabajo de los empleados y más. Los clientes o los empleados pueden enviar problemas o solicitudes de TI a través del portal de autoservicio y el módulo de administración de incidentes permite a los técnicos abrir tarjetas de incidentes, asignar tareas, realizar un seguimiento del progreso y notificar al solicitante cuando se resuelve el incidente.
Desde los módulos CAFM, los usuarios pueden realizar tareas relacionadas con las instalaciones, como registrar y rastrear los activos de la empresa, enviar y procesar órdenes de trabajo, planificar y programar el mantenimiento, registrar propiedades, supervisar visitantes y administrar reservas. Con el fin de alentar a los clientes o empleados a ser más autosuficientes, las empresas pueden crear su propio portal de autoservicio personalizado con una base de conocimientos, un taller web y un centro de atención para que los usuarios puedan buscar sus propias soluciones.
Imágenes








¿Tienes dudas sobre TOPdesk?
Compara con una alternativa popular
Precio inicial
Opciones de precios
Funciones
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
Alternativas
Freshdesk

EcholoN

Vivantio

Salesforce Service Cloud

Opiniones
¿Ya tienes TOPdesk?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

- Sector: Educación superior
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
From early engagement to beyond our successful full implementation, a thoroughly positive...
Revisado el 16-03-2018
It has overall been a really exceptional and rewarding engagement of a software supplier and...
It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
Puntos a favor
Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Puntos en contra
Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
Respuesta de TOPdesk
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Service Management built from the ground up requires a solid software base - This is it !
Revisado el 08-02-2018
Puntos a favor
The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.
Puntos en contra
There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
Respuesta de TOPdesk
Thanks Dave for sharing this elaborate review. We really appreciate it!
- Sector: Seguros
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
TopDesk is a ticket system that has very basic functionality.
Revisado el 10-07-2018
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the...
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
Puntos a favor
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
Puntos en contra
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
Respuesta de TOPdesk
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.
By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Top Marks
Revisado el 01-03-2019
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites...
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.
Puntos a favor
Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.
Puntos en contra
I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.
Respuesta de TOPdesk
Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!
- Sector: Administración gubernamental
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Service excellence experts - supplier as a business partner
Revisado el 14-06-2019
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could...
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.
Puntos a favor
Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.
Puntos en contra
Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.
Respuesta de TOPdesk
Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!
Preguntas frecuentes sobre TOPdesk
He aquí algunas preguntas frecuentes sobre TOPdesk.P. ¿Qué tipo de planes de precios ofrece TOPdesk?
TOPdesk ofrece los siguientes planes de precios:
- A partir de: US$66,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de TOPdesk?
Los clientes habituales de TOPdesk son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite TOPdesk?
TOPdesk admite los siguientes idiomas:
alemán, danés, español, finés, francés, húngaro, inglés, italiano, neerlandés, noruego, polaco, portugués, sueco
P. ¿TOPdesk es compatible con dispositivos móviles?
TOPdesk admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra TOPdesk?
TOPdesk se integra con las siguientes aplicaciones:
AFAS Software, Azure DevOps Server, BeyondTrust Remote Support, Freshdesk, HubSpot CRM, Insocial, Jira, MessageBird, Microsoft Outlook, Microsoft Power BI, Office App, Okta, OneLogin, Outsmart, Qlik Sense, QlikView, ServiceNow, SharePoint Azure AD Connect, SnapEngage, Snow License Manager, Splunk Enterprise, TeamViewer, Trello, WISH, Zapier, Zendesk Suite
P. ¿Qué tipo de asistencia ofrece TOPdesk?
TOPdesk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para TOPdesk.
- Software de help desk
- Software de ITSM
- Software para servicios informáticos
- Software de gestión de mantenimiento
- Software para instalaciones
- Herramientas de seguimiento de problemas
- Software de gestión de incidentes
- Software para CMDB
- Software de gestión de activos informáticos
- Software de gestión del conocimiento
- Software de gestión de quejas
- Software de servicio al cliente
- Software de soporte al cliente
- Software de service desk
- Software de base de conocimientos