
Tripleseat
Sobre Tripleseat
Tripleseat SmartSuite es una solución de gestión de eventos y ventas basada en la nube para hoteles, restaurantes y otros recintos. Ha sido diseñada para agilizar el proceso de planificación de eventos. El paquete de software incluye SmartDocs, para generar y administrar propuestas de eventos, pedidos y facturas; SmartLeads, para capturar clientes potenciales a través de múltiples canales; y SmartChat, para la comunicación entre gestores de eventos y clientes. Tripleseat también ofrece un calendario de reserva de eventos, procesamiento de pagos online, herramientas de gestión de contactos, informes financieros y de ventas y mucho más.
SmartDocs de Tripleseat permite a los usuarios generar contratos, pedidos, propuestas y facturas de eventos personalizados con control sobre la marca, los colores, las fuentes y otros aspectos de los documentos. Los documentos se almacenan online, se pueden compartir con el personal y los clientes y se pueden ver en cualquier dispositivo. Permite crear menús dinámicos online para los pedidos de eventos de banquetes. Los usuarios pueden paquetes de eventos estándar y personalizados. SmartLeads permite la captura de clientes potenciales desde sitios web de lugares, páginas de Facebook y a través del directorio de lugares de Tripleseat. Los detalles del cliente potencial se rellenan automáticamente en la base de datos de contactos. SmartChat conecta las comunicaciones con los detalles del evento del cliente y genera tareas automáticas para administrar los pasos de los eventos, los seguimientos, los recordatorios de los invitados y más.
El calendario de reservas de Tripleseat almacena detalles de todos los eventos en múltiples lugares. Los usuarios pueden filtrar su vista por lugar, sala o estado del evento. Es posible acceder a los detalles completos de la reserva en una única ubicación; los usuarios pueden agregar campos personalizados para capturar toda la información requerida. Las notas, tareas y documentos relacionados también se pueden rastrear junto con los detalles de quién solicitó el evento. Las tarjetas de crédito de los clientes pueden cargarse online a través del portal de pago conforme a PCI, lo que permite que los usuarios pueden cobren depósitos o saldos de eventos completos durante el proceso de reserva.
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Tripleseat
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
inglés
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Tripleseat
Imágenes




Funciones
Funcionalidades totales de Tripleseat: 93
Alternativas
Caterease

Tripleseat

Gather

Microsoft Excel

Opiniones
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- Sector: Restaurantes
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The system every Private Dining Sales person has been waiting for!
Revisado el 17-10-2018
I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously...
I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.
Puntos a favor
My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.
Puntos en contra
My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Gather is the ONLY program for me!
Revisado el 30-07-2019
I am saving so much time using this software with clients. Half the time it used to take me to send...
I am saving so much time using this software with clients. Half the time it used to take me to send contracts.
Puntos a favor
Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.
Puntos en contra
This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.
- Sector: Hostelería
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Event Software
Revisado el 29-04-2022
EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to...
EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information.
Puntos a favor
Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!
Puntos en contra
It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
Extremely bad customer service, buggy software
Revisado el 20-08-2017
Even though we gave them notice of cancellation after about 9 months they have twice charged our...
Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.
Puntos a favor
Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required
Puntos en contra
Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:
Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
LOVE Tripleseat!
Revisado el 03-06-2019
Tripleseat helped me almost double my sales in one year, just from taking me a way from my...
Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!
Puntos a favor
I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!
Puntos en contra
There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!
Razones para cambiar a Tripleseat
We liked the interface better and thought the systems they used were more in tune with what we needed.Preguntas frecuentes sobre Tripleseat
He aquí algunas preguntas frecuentes sobre Tripleseat.P. ¿Qué tipo de planes de precios ofrece Tripleseat?
Tripleseat ofrece los siguientes planes de precios:
- A partir de:
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Tripleseat?
Los clientes habituales de Tripleseat son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Tripleseat?
Tripleseat admite los siguientes idiomas:
inglés
P. ¿Tripleseat es compatible con dispositivos móviles?
Tripleseat admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Tripleseat?
Tripleseat se integra con las siguientes aplicaciones:
AllSeated, CardConnect Mobile, Constant Contact, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, SevenRooms, Social Tables, StayNTouch Cloud PMS, Tock, WebRezPro
P. ¿Qué tipo de asistencia ofrece Tripleseat?
Tripleseat ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Tripleseat.
- Software de gestión de eventos
- Software de gestión de recintos
- Software para empresas de catering
- Software para restaurantes
- Software para cervecerías
- Software para bodegas
- Software de eventos y reservas
- Software de gestión de canales para hoteles
- Software CRM online
- Herramientas de administración de leads
- Software de análisis predictivo de leads
- Software para reuniones
- Sistemas de reservas de salas
- Software de eventos híbridos