HelpCrunch
Sobre HelpCrunch
HelpCrunch ofrece una plataforma de comunicación con los clientes para la atención al cliente, las ventas y el crecimiento rápido del negocio. La plataforma incluye un chat en vivo, mensajería en la aplicación, automatización del correo electrónico y un centro de ayuda en una sola solución. HelpCrunch permite a los usuarios cambiar sin problemas entre múltiples canales, almacenando todas las comunicaciones en el mismo hilo. Todos los sitios web corporativos y aplicaciones (iOS/Android) se pueden agregar a una sola cuenta, lo que garantiza una gestión centralizada de todas las comunicaciones con los clientes en diferentes productos.
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Andorra, Albania, Armenia, Austria, Australia, Bosnia y Herzegovina, Bélgica, Bulgaria, Brasil, Bielorrusia, Canadá, Suiza, Chipre, Chequia, Alemania, Dinamarca, Estonia, España, Finlandia, Francia, Reino Unido, Guernesey, Grecia, Croacia, Hungría, Irlanda, Isla de Man, India, Islandia, Italia, Japón, Liechtenstein, Lituania, Luxemburgo, Letonia, Mónaco, Moldavia, Montenegro, Macedonia del Norte, Malta, México, Países Bajos, Noruega, Nueva Zelanda, Rumanía, Serbia, Rusia, Suecia, Eslovenia, Eslovaquia, San Marino, Turquía, Ucrania, Estados Unidos y otros 49
Idiomas admitidos
alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano y otros 5
Imágenes
Funciones
Funcionalidades totales de HelpCrunch: 76
Alternativas
Intercom
Zendesk
Crisp
LiveChat
Opiniones
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¡Escribe una reseña!- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Software con multitud de funcionalidades fáciles de manejar
Revisado el 01-04-2020
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito...
Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito software's como ActiveCampaign, etc... También knowledge docs...
Puntos a favor
Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando.
Puntos en contra
Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial.
La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve.
- Sector: Internet
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The software that really helps
Revisado el 23-08-2019
HelpCruch has everything we need to automate the process of catching leads, providing necessary...
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Puntos a favor
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Puntos en contra
There is nothing I can list here :) Like... really nothing :)
Software anterior
DriftRazones para cambiar a HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Respuesta de HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent value-for-money Software for our SaaS business
Revisado el 07-01-2020
While we were only looking for a chat solution, and had two bad experiences with competitors who...
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Puntos a favor
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Puntos en contra
- No Drip email marketing implemented (well, not yet as of 12/2019)
Razones para elegir HelpCrunch
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Software anterior
CustomerlyRespuesta de HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Web software ok. Mobile app non-functional. Service non-existent
Revisado el 23-07-2020
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Puntos a favor
It was reasonably easy to install, although took a while to configure.
Puntos en contra
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Respuesta de HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Sales Acquisition and Retention With HelpCrunch
Revisado el 20-08-2019
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Puntos a favor
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Puntos en contra
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Alternativas consideradas
IntercomRazones para cambiar a HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Respuesta de HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
Preguntas frecuentes sobre HelpCrunch
He aquí algunas preguntas frecuentes sobre HelpCrunch.P. ¿Qué tipo de planes de precios ofrece HelpCrunch?
HelpCrunch ofrece los siguientes planes de precios:
- A partir de: US$15,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de HelpCrunch?
Los clientes habituales de HelpCrunch son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite HelpCrunch?
HelpCrunch admite los siguientes idiomas:
alemán, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, ucraniano
P. ¿HelpCrunch es compatible con dispositivos móviles?
HelpCrunch admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra HelpCrunch?
HelpCrunch se integra con las siguientes aplicaciones:
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
P. ¿Qué tipo de asistencia ofrece HelpCrunch?
HelpCrunch ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para HelpCrunch.
