Quiq
Sobre Quiq
La herramienta de mensajería empresarial Quiq está diseñada para empresas que desean atender mejor a sus clientes y mejorar las formas en que operan sus equipos de atención al cliente. Quiq permite a las organizaciones comunicarse sobre los canales que sus clientes ya utilizan, especialmente SMS/texto, así como Facebook Messenger, Kik y chat.
Si bien los clientes eligen el canal de mensajería que mejor se adapte a sus preferencias, Quiq facilita que los agentes de atención al cliente manejen todos los mensajes entrantes en una plataforma consolidada. Quiq ayuda a las empresas a atender mejor a sus clientes mediante el manejo de múltiples consultas simultáneamente con mensajes asíncronos. El temporizador de respuesta adaptativa de Quiq prioriza automáticamente los mensajes más urgentes y garantiza que los agentes siempre manejen las conversaciones a la velocidad con la que se comunican sus clientes.
El servicio es un factor de diferenciación y Quiq entiende que la mensajería es una parte integral de brindar una experiencia superior al cliente.
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Opiniones
¿Ya tienes Quiq?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best chat portal!
Revisado el 08-04-2019
I have a five star experience with this software, this the best and so far.
I have a five star experience with this software, this the best and so far.
Puntos a favor
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
Puntos en contra
So far, I can't see any down part on this software. I can say that this was developed perfectly.
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Cyprus Text Implementation
Revisado el 13-08-2019
At our institution we did not have a texting or chat solution and we knew that it was something...
At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Puntos a favor
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
Puntos en contra
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
A child could report metrics better than Quiq
Revisado el 04-12-2020
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
Puntos a favor
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
Puntos en contra
Reporting is inaccurate and timing is not counted properly.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Quick Quiqs and Messages
Revisado el 21-05-2019
We use this for both customers and our field technicians. Along with the leads that generate from...
We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Puntos a favor
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
Puntos en contra
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Club Med
Revisado el 12-08-2019
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Puntos a favor
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
Puntos en contra
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
Preguntas frecuentes sobre Quiq
He aquí algunas preguntas frecuentes sobre Quiq.P. ¿Qué tipo de planes de precios ofrece Quiq?
Quiq ofrece los siguientes planes de precios:
- A partir de: US$6.000,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Quiq?
Los clientes habituales de Quiq son:
201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Quiq?
Quiq admite los siguientes idiomas:
alemán, chino, español, francés, hindi, inglés, italiano, japonés, portugués, ruso, sueco, tailandés, turco, ucraniano, vietnamita, árabe
P. ¿Quiq es compatible con dispositivos móviles?
Quiq admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Quiq?
Quiq se integra con las siguientes aplicaciones:
NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk Suite
P. ¿Qué tipo de asistencia ofrece Quiq?
Quiq ofrece las siguientes opciones de asistencia:
Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Quiq.
- Software de chat en directo
- Software para envío de SMS
- Software de compromiso del cliente
- Software de servicio al cliente
- Software para call center
- Software de contact center
- Herramientas de marketing conversacional
- Soluciones de comunicación basadas en la nube
- Plataformas de IA conversacional
- Software de gestión de experiencia del cliente
- Software de gestión de comunicaciones con los clientes
- Software de soporte al cliente
- Software para chatbots
