--- description: Busca información actualizada sobre Khoros Communities en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Khoros Communities con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Khoros Communities: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Programas de gestión de comunidades](/directory/585/online-community/software) > [Khoros Communities](/software/106739/khoros-communities) # Khoros Communities Canonical: https://www.getapp.cl/software/106739/khoros-communities Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/106739/khoros-communities?page=2) > Lithium Communities es una plataforma en línea para cultivar comunidades significativas de clientes convirtiendo un sitio web corporativo en una red de comunicación social. > > Veredicto: 10 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 10 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Khoros (formerly Spredfast + Lithium) - **Constitución**: 2008 ## Contexto comercial - **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Estados Unidos, India, México, Reino Unido ## Funciones - API - Búsqueda/filtro - Chat en vivo - Chat y mensajería - Comentarios/notas - Creación de contenidos - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Etiquetado - Gestión de bajas de la suscripción - Gestión de comentarios - Gestión de contenidos - Gestión de grupos - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de páginas web - Ideation ## Integraciones (en total: 3) - SAP Customer Experience - Salesforce Marketing Cloud - Salesforce Sales Cloud ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de gestión de comunidades](https://www.getapp.cl/directory/585/online-community/software) ## Categorías relacionadas - [Programas de gestión de comunidades](https://www.getapp.cl/directory/585/online-community/software) - [Software de compromiso del cliente](https://www.getapp.cl/directory/650/customer-engagement/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.cl/directory/1029/customer-satisfaction/software) ## Alternativas 1. [SurveyMonkey](https://www.getapp.cl/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.getapp.cl/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Survicate](https://www.getapp.cl/software/101401/survicate) — 4.6/5 (99 reviews) ## Opiniones ### "Using Lithium? Consult an expert\!" — 5.0/5 > **Allison** | *16 de agosto de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text \& canonical URLs. > > **Puntos en contra**: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. > > Originally we started out using Lithium Communities, with our prepaid brands Boost \& Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 ----- ### "Too little too late for Khoros Communities" — 4.0/5 > **Usuario verificado** | *20 de octubre de 2020* | Internet | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The metrics dashboard is very impressive and I get so much insights from it. Very well done\! > > **Puntos en contra**: The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. > > Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. ----- ### "Needs HIPAA compliance" — 3.0/5 > **Usuario verificado** | *5 de junio de 2023* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Mobile responsive. Can do many things from your phone > > **Puntos en contra**: Very techy.Slow to deliver AuroraExpensive > > Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included ----- ### "Six years with Lithium Communities" — 4.0/5 > **Usuario verificado** | *12 de septiembre de 2018* | Medios de difusión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. > > **Puntos en contra**: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. > > I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. ----- ### "The power of the web become the best complete community experience" — 5.0/5 > **Karenny** | *28 de febrero de 2018* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. > > **Puntos en contra**: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/106739/khoros-communities?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/106739/khoros-communities) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados