--- description: Busca información actualizada sobre Inbenta en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Inbenta con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Inbenta: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Inbenta](/software/106065/inbenta) # Inbenta Canonical: https://www.getapp.cl/software/106065/inbenta Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/106065/inbenta?page=2) > La plataforma de IA conversacional de Inbenta entiende las necesidades de los clientes y ayuda a reducir las solicitudes de soporte entrantes, ofreciendo un índice de autoservicio de hasta el 90%. Con la tecnología PLN de vanguardia que impulsa sus 4 módulos, las marcas pueden ofrecer experiencias conversacionales en todos sus canales y mejorar el rendimiento de sus empleados de atención al cliente. > > Veredicto: 13 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 13 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Inbenta - **Ubicación**: Foster City, EE. UU. - **Constitución**: 2005 ## Contexto comercial - **Precio inicial**: US$4.000,00 - **Modelo de precios**: (Prueba gratis) - **Detalles de precios**: Dependiendo del número de sesiones o búsquedas en el sitio de soporte del cliente. - **Público objetivo**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, chino tradicional, coreano, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, noruego, portugués, ruso, sueco, turco - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, Francia, Japón, México, Reino Unido ## Funciones - AI Copilot - API - Alerts/Escalation - Análisis de atención al cliente - Análisis de sentimientos - Análisis visual - Asistente virtual personal - Automatización proceso/flujo de trabajo - Búsqueda de lenguaje natural - Búsqueda de texto completo - Búsqueda/filtro - CRM - Captura de clientes potenciales - Catalog Management - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot ## Integraciones (en total: 5) - CXone Mpower - Meta for Business - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Plataformas de comercio electrónico](https://www.getapp.cl/directory/744/ecommerce/software) - [Software de chat en directo](https://www.getapp.cl/directory/561/live-chat/software) - [Software de inteligencia artificial](https://www.getapp.cl/directory/1397/artificial-intelligence/software) - [Plataformas de IA conversacional](https://www.getapp.cl/directory/1647/conversational-ai-platform/software) ## Alternativas 1. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.getapp.cl/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Bitrix24](https://www.getapp.cl/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.getapp.cl/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Opiniones ### "I like it because it's very easy to use" — 5.0/5 > **Usuario verificado** | *11 de enero de 2023* | Servicios | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like the ease of use and without many difficulties > > **Puntos en contra**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *9 de diciembre de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **Puntos en contra**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *2 de diciembre de 2021* | Ocio, viajes y turismo | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **Puntos en contra**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *3 de diciembre de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **Puntos en contra**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *30 de octubre de 2020* | Alimentación y bebidas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Integration into our system was seamless, and ease of use - easy to train staff > > **Puntos en contra**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/106065/inbenta?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/106065/inbenta) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados