Sobre Toast POS

Toast es un software de POS (punto de venta, por sus siglas en inglés) que permite a los propietarios de negocios reducir los costos operativos, aumentar la eficiencia del personal y mejorar la experiencia del cliente. El software solo se puede emparejar con una tablet con Android y no ofrece asistencia para iPad en este momento. El software satisface las necesidades de varios puntos de venta en QSR (restaurantes de servicio rápido, por sus siglas en inglés), restaurantes de exquisita gastronomía, cafeterías, panaderías, cadenas de pizzerías y cervecerías y bares.

Toast POS ofrece funciones de gestión de menús, como configurar todo el menú con todos los grupos y subgrupos y personalizar los menús por separado para los públicos online y offline, además de agregar precios específicos para el menú según la hora, como menús de happy hour. El producto proporciona al restaurante una función para tomar pedidos sobre la marcha, enviar notificaciones automáticas al servidor cuando el pedido está listo y dividir los elementos de menús y facturas entre los clientes. La solución simplifica los pagos para los clientes y los propietarios de negocios al ofrecer características tales como "pagar en la mesa", dar propinas a los servidores directamente desde las tablets, enviar recibos por correo electrónico o imprimirlos a través de la integración con una impresora externa, además de la capacidad para convertir los pagos en puntos de fidelización canjeables en futuras visitas. El producto también realiza un seguimiento de las ventas del menú en tiempo real y proporciona a los usuarios informes detallados de la combinación de productos en todos los menús.

Toast POS funciona con un modelo de precios por suscripción basado en el software principal. Además ofrece módulos complementarios, como pedidos online, programas de fidelización y tarjetas de regalo físicas y digitales. El producto también ofrece hardware en paquete con una opción de precios de una sola vez. Entre algunos de los clientes clave de Toast POS, se incluyen Lakewood Brewing Company, Paris Creperie, Beach Hut Deli y Fresh City.

Precios desde:

US$165,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Toast POS

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$165,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Toast POS

Imágenes

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Funciones

Funcionalidades totales de Toast POS: 70

  • API
  • Acceso móvil
  • Alertas y notificaciones
  • Análisis en tiempo real
  • Automatización de pedidos
  • Contabilidad integrada
  • Control de inventario
  • Controles o permisos de acceso
  • Controles por separado
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creador de menú
  • Cuentas de clientes
  • División de cuentas
  • Estimación de entrega
  • Facturación
  • Firma electrónica
  • Gestión de clientes
  • Gestión de cocinas y de menús
  • Gestión de comercio electrónico
  • Gestión de comisiones
  • Gestión de consejos
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de entrega
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de pedidos
  • Gestión de precios
  • Gestión de promociones
  • Gestión de recibos
  • Gestión de reservas
  • Gestión de tablas
  • Gestión de tarjetas de regalo
  • Gestión de tesorería
  • Historial de transacciones
  • Importación y exportación de datos
  • Informes de ventas
  • Informes personalizables
  • Integraciones de terceros
  • Integración POS
  • Integración contable
  • Lectura de código de barras/tickets
  • Marketing por correo electrónico
  • Mensajería SMS
  • Pagos electrónicos
  • Pagos en línea
  • Pagos móviles
  • Panel de actividades
  • Para panaderías
  • Para restaurantes
  • Pedidos en línea
  • Personalización de páginas web
  • Planificación de pedidos
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programa de fidelización
  • Punto de venta (POS)
  • Punto de venta para bares
  • Punto de venta para restaurantes
  • Registro de pedido
  • Seguimiento de estado
  • Seguimiento de ingresos
  • Seguimiento de inventario
  • Seguimiento de pedidos
  • Supervisión en tiempo real
  • Varias ubicaciones

Alternativas

Revel Systems

3,7
#1 alternativa a Toast POS
Revel es un sistema de punto de venta para iPad, dirigido a restaurantes, bares, comercios minoristas, restaurantes de...

Square Point of Sale

4,7
#2 alternativa a Toast POS
Square Point of Sale es una solución POS para dispositivos Android e iOS que incluye herramientas para gestionar pagos,...

NCR Aloha

3,7
#3 alternativa a Toast POS
Aloha POS es un sistema de POS (punto de venta) para restaurantes multifuncional y con optimización para dispositivos...

Clover

4,0
#4 alternativa a Toast POS
Clover es una plataforma todo en uno diseñada para ayudar a los comercios minoristas online y offline, restaurantes de...

Opiniones

Calificación general

4,2 /5
(288)
Relación calidad-precio
3,9/5
Funciones
4,1/5
Facilidad de uso
4,3/5
Asistencia al cliente
3,9/5

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Mostrando 5 opiniones de 288
Jayelynn W. Jayelynn W.
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Incredibly Efficient!

Revisado el 05-09-2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Puntos a favor

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Puntos en contra

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternativas consideradas

Aloha EPOS

Razones para elegir Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Software anterior

TouchBistro

Razones para cambiar a Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Respuesta de Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Toast--Support when you need it.

Revisado el 16-05-2019

We are still early in the implementation of using Toast, but thus far I have been very impressed...

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Puntos a favor

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Puntos en contra

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Alternativas consideradas

Square for Retail

Razones para cambiar a Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens
Denise G. Denise G.
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Resource for Restaurant Management

Revisado el 06-10-2021

Overall happy with the product and will likely continue to be as they are forever growing,...

Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently.

Puntos a favor

Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use.

Puntos en contra

Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for.

Gonca E. Gonca E.
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Terrible Tech Support And Filled With Bugs

Revisado el 24-10-2019

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Puntos a favor

Affordable
Customer facing customization

Puntos en contra

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.

Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Alternativas consideradas

Clover y Revel Systems

Razones para cambiar a Toast POS

The price was more affordable and they gave us a discount.
Amber C. Amber C.
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing Customer service

Revisado el 16-08-2021

amazing

amazing

Puntos a favor

The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend

Puntos en contra

The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast

Mostrando 5 opiniones de 288 Todas las opiniones

Preguntas frecuentes sobre Toast POS

He aquí algunas preguntas frecuentes sobre Toast POS.

Toast POS ofrece los siguientes planes de precios:

  • A partir de: US$165,00/mes
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Toast POS son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Toast POS admite los siguientes idiomas:

inglés

Toast POS admite los siguientes dispositivos:

Android (móvil)

Toast POS se integra con las siguientes aplicaciones:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7

Categorías relacionadas

Ver todas las categorías de software encontradas para Toast POS.