--- description: Busca información actualizada sobre Freshdesk en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Freshdesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.cl/software/10317/freshdesk Página: 1 de 140\ Siguiente: [Página siguiente](https://www.getapp.cl/software/10317/freshdesk?page=2) > Freshdesk es un software de servicio al cliente omnicanal, basado en la nube y diseñado para empresas de todos los tamaños. Incluye soluciones que aumentan la productividad de los agentes y mejoran la satisfacción del cliente. > > Veredicto: 3470 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3470 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$19,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, serbio, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Albania, Alemania, Arabia Saudita, Argelia, Argentina, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Benín, Bielorrusia, Bosnia y Herzegovina, Brasil, Brunéi, Bulgaria, Burkina Faso y 100 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de sentimientos - Análisis predictivo - Aplicación móvil - Archivo y conservación - Arrastrar y soltar - Asistencia al cliente - Auditoría de problemas - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro ## Integraciones (en total: 78) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 … y 63 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.cl/directory/257/knowledge-management/software) - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Herramientas de seguimiento de problemas](https://www.getapp.cl/directory/580/issue-tracking/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.cl/software/10036/zoho-desk) — 4.5/5 (2214 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.cl/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.cl/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julio de 2025* | Instituciones religiosas | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Puntos en contra**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Overall a good Simple Ticketing System" — 4.0/5 > **Jenis** | *20 de mayo de 2026* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses. > > **Puntos en contra**: More advanced features are in a higher tier which sometimes makes you want to weight other options for the price point. > > It’s not the most advanced tool on the market, but for teams that need a dependable, scalable, and affordable way to manage customer conversations, Freshdesk is a very strong contender. ----- ### "Our email inbox finally stopped feeling chaotic" — 4.0/5 > **Prasad** | *29 de junio de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Before moving to Freshdesk, customer emails were scattered across shared inboxes, making it difficult to track ownership and follow-ups. The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks. It also made internal collaboration much easier whenever multiple teams needed to work on the same issue. > > **Puntos en contra**: As our ticket categories expanded, organizing workflows required more planning than we initially expected. Some administrative tasks, like managing ticket fields and automation rules, became increasingly complex over time. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de noviembre de 2025* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Puntos en contra**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 de mayo de 2026* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Puntos en contra**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Página: 1 de 140\ Siguiente: [Página siguiente](https://www.getapp.cl/software/10317/freshdesk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/10317/freshdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados