Sobre Cin7 Omni

Cin7 es una plataforma automatizada de gestión de inventarios para marcas cuyos ingresos superan el millón de dólares. Cin7 sincroniza las existencias con las ventas y pedidos en todos los canales de ventas, físicos y online, automatizando los procesos de pedido para lograr una mayor eficiencia. Cin7 no es adecuado para el tipo de empresas de alquileres o gestión de activos. Las marcas que venden o distribuyen productos utilizan Cin7 para reducir los costes, aumentar los márgenes y el flujo de efectivo y mantener un nivel adecuado de existencias.


Imágenes

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Vídeo de Cin7 Omni
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Cin7 Omni

4,3 (586)
VS.
El más valorado

Precio inicial

US$325,00
mes
No se han encontrado precios

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

139
372

Integraciones

44
14

Facilidad de uso

4,2 (586)
4,0 (798)

Relación calidad-precio

4,1 (586)
4,0 (798)

Atención al cliente

4,1 (586)
3,7 (798)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,3 /5
(586)
Relación calidad-precio
4,1/5
Funciones
4,2/5
Facilidad de uso
4,2/5
Asistencia al cliente
4,1/5

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Mostrando 5 opiniones de 586
David
David
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Cin7 has transformed our small business - We absolutely love Cin7.

Revisado el 23-11-2017

Puntos a favor

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.

The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.

In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Puntos en contra

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Respuesta de Cin7

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

Ben
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best all in one platform (trialled others) and service

Revisado el 28-07-2020

Integration was seamless, having a dedicated client manager on call with professional expertise...

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch.

+1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Puntos a favor

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Puntos en contra

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Alternativas consideradas

Cin7 Core

Razones para elegir Cin7 Omni

They have many pros, but some areas are completely left out, with multiple platforms not being able to cross talk. Shopify integration isn't real CIN7 has all the pros.

Software anterior

QuickBooks eCommerce

Razones para cambiar a Cin7 Omni

Seeing first hand through acquaintances have nonlogical issues with inadequate support, couldn't ship orders for 48 hours

Respuesta de Cin7

Hello Ben,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business.

Sincerely,
The Cin7 Team

Daniel
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Not recommended for retail omnichannel

Revisado el 06-02-2019

Very disappointed. All in one system was too good to be true.

Very disappointed. All in one system was too good to be true.

Puntos a favor

Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons)

Puntos en contra

Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work.
POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary.
Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues.
Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent.
Price was raised by 30% this year with no added improvements

Respuesta de Cin7

We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS. Thank you for taking the time to give us your feedback.

Kellen
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Solid, basic, self-serve ERP with horrible customer service

Revisado el 14-07-2020

Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but...

Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.

Puntos a favor

Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs.

The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull.

The promise of the system itself is huge. You just have to get it there.

Puntos en contra

Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls.

There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process.

Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this.

The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.

Respuesta de Cin7

Hi Kellen,
We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

Madison
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Product & Stellar Customer Service

Revisado el 27-05-2020

Before using Cin7, we could not accurately get the big picture look at our inventory due to our...

Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles.

The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free.

Puntos a favor

As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows.

The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers.

Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify.

The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place.

Puntos en contra

The thing we like least about this software is its tricky compatibility with Authorize.net.

Alternativas consideradas

Adobe Commerce, Shopify POS, SKULabs, Toast POS y Shopify

Razones para cambiar a Cin7 Omni

We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process.

Respuesta de Cin7

Hi Madison,
Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations.

Mostrando 5 opiniones de 586 Todas las opiniones

Preguntas frecuentes sobre Cin7 Omni

He aquí algunas preguntas frecuentes sobre Cin7 Omni.

Cin7 Omni ofrece los siguientes planes de precios:

  • A partir de: US$325,00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Cin7 Omni son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Cin7 Omni admite los siguientes idiomas:

inglés

Cin7 Omni admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Cin7 Omni se integra con las siguientes aplicaciones:

3PL Warehouse Manager, Adobe Commerce, Afterpay, BigCommerce, Capsule, EVO Payments, Google Drive, Inventory Planner, JAS 7.6, JOOR, Mailchimp, Maropost Commerce Cloud, Marsello, Microsoft Excel, NuORDER, OFX USForex, Online Auction System, PayPal, Payability, Prospect CRM, QuickBooks Online, QuickBooks Online Advanced, Salesforce Sales Cloud, Senter, ShipBob, ShipHero, ShipStation, Shipedge, Shipfusion, Shippit, Shiptheory, Shipwire, Shopify, Starshipit, StockTrim, Streamline, Stripe, SyncHub, TransferMate, Windcave, WooCommerce, Wufoo, Xero, authorize.net

Cin7 Omni ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Cin7 Omni.