--- description: Busca información actualizada sobre Helpshift en GetApp Chile. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Helpshift con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Helpshift: precios, funciones y opiniones | GetApp Chile 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Helpshift](/software/102163/helpshift) # Helpshift Canonical: https://www.getapp.cl/software/102163/helpshift Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/102163/helpshift?page=2) > Helpshift brinda asistencia al cliente escalable para aplicaciones web y móviles. El paquete incluye un sistema de soporte técnico, preguntas frecuentes nativas, chat en la aplicación, campañas de inserción y más. > > Veredicto: 29 usuarios lo han valorado con **3.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.9/5** | 29 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.8/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Helpshift - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - AI Copilot - API - Acceso móvil - Acceso sin conexión - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis de atención al cliente - Análisis de sentimientos - Análisis visual - Aplicación móvil - Autoresponders - Base de datos de clientes - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - CRM - Campos personalizables - Chat en tiempo real ## Integraciones (en total: 12) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.cl/directory/231/customer-service/software) - [Software para call center](https://www.getapp.cl/directory/275/call-center/software) - [Software de help desk](https://www.getapp.cl/directory/287/help-desk-ticketing/software) - [Soluciones MDM](https://www.getapp.cl/directory/290/mobile/software) - [Software de chat en directo](https://www.getapp.cl/directory/561/live-chat/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.cl/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [LiveAgent](https://www.getapp.cl/software/91301/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.getapp.cl/software/9448/zendesk) — 4.4/5 (4076 reviews) 4. [Freshdesk](https://www.getapp.cl/software/10317/freshdesk) — 4.5/5 (3412 reviews) 5. [Bitrix24](https://www.getapp.cl/software/90602/bitrix24) — 4.2/5 (987 reviews) ## Opiniones ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *20 de febrero de 2020* | Externalización/deslocalización | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **Puntos en contra**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *20 de agosto de 2021* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **Puntos en contra**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *16 de octubre de 2018* | Internet | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **Puntos en contra**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *6 de septiembre de 2018* | Entretenimiento | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **Puntos en contra**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *27 de marzo de 2017* | Juegos de ordenador | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **Puntos en contra**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.cl/software/102163/helpshift?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.cl/software/102163/helpshift) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados