eDesk

4,4 (71)
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El único servicio de asistencia de comercio electrónico integrado

Sobre eDesk

xSellco es un servicio de asistencia creado para el comercio electrónico. Centraliza las consultas de asistencia al cliente desde tu tienda web, mercados como Amazon, eBay y tus redes sociales en un solo panel. La información del cliente, los detalles del pedido, las compras anteriores, la información de entrega y el historial de conversaciones se adjuntan automáticamente a cada mensaje entrante para que puedas enviar mensajes rápidos y personalizados con un par de clics. La característica única de traducción automática también te permite expandirte a los mercados internacionales sin la necesidad de contratar un equipo multilingüe.

Diseñado para el comercio electrónico, xSellco te ayuda a vender más con una mejor experiencia del cliente, mientras te permite dedicar tiempo a hacer crecer tu negocio. Con una vista completa de tu cliente y una gran cantidad de funciones que te permiten ahorrar tiempo y crear potentes informes para ayudarte a identificar áreas de mejora, xSellco hace que vender en varios canales sea tan fácil como vender en uno.


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¿Tienes dudas sobre eDesk? Compara con una alternativa popular

eDesk

4,4 (71)
VS.
El más valorado

Precio inicial

US$0,00
mes
US$15,00
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

75
116

Integraciones

25
85

Facilidad de uso

4,4 (71)
4,5 (3.289)

Relación calidad-precio

4,1 (71)
4,4 (3.289)

Atención al cliente

4,4 (71)
4,5 (3.289)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,4 /5
(71)
Relación calidad-precio
4,1/5
Funciones
4,2/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,4/5

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¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 71
Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great chat support

Revisado el 04-02-2022

Puntos a favor

Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.

Puntos en contra

Nothing to mention at present everything works as it should do.

Jerry
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use, effective, effecient

Revisado el 29-08-2023

Utilize for all customer support uses. Saves time and allows for small support team.

Utilize for all customer support uses. Saves time and allows for small support team.

Puntos a favor

Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,

Puntos en contra

Nothings comes to mind as eDesk solves all our needs

Alternativas consideradas

Freshdesk, Gorgias y Zendesk Suite

Razones para elegir eDesk

Better product, easier to use, ability to integrate to all channels natively vs needing assorted plugins which did not work for us

Software anterior

Zendesk Suite

Razones para cambiar a eDesk

Considered eDesk the best all in one solution
Frank
Frank
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

eDesk Review: Poor Communication and Overbilling Issues

Revisado el 19-09-2023

As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based...

As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works.

Puntos a favor

It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically.

Puntos en contra

Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater.

Alternativas consideradas

Zendesk Suite

Respuesta de xSellco

Dear Frank,

We greatly appreciate you taking the time to provide feedback on your experience with eDesk. Your insights are invaluable to us, and we are committed to addressing any concerns you have raised.

Regarding the points you've mentioned in your review:

Plan Selection Clarification: We understand that there may have been some confusion during the plan selection process, and we'd like to provide further clarification. You initially trialed our user-based plan, and when you decided to make a purchase, our system retained your selection of the user-based plan with the optional AI add-on. Upon clicking "Pay with this card," which you registered with us, our system processed the purchase accordingly. It's important to note that customers who try our user-based plans do not have the option to switch to ticket-based plans on the subscription page. Therefore, the selection of both plans simultaneously would not have been possible.

Customer Support Interaction: We apologize for any misunderstanding during your interaction with our customer support team. Providing clear and accurate assistance is a top priority for us, and we genuinely appreciate your feedback. We have conducted an internal review of your case and, aside from the need for improved communication clarity, we could not identify any other issues.

We would like to express our gratitude for your initial response to our Chief Customer Officer. However, we have not received a response from you in the past few days, and we would like to continue our conversation. Your satisfaction is important to us, and we are here to assist you further.

Best,
Eamon

Andrew
Calificación general
  • Sector: Sector textil
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Has saved us time and money

Revisado el 06-12-2021

Puntos a favor

Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.

Puntos en contra

There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.

Norbert
Calificación general
  • Sector: Impresión
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

eDesk review

Revisado el 29-08-2023

I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of...

I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform.

Puntos a favor

I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution.

Puntos en contra

The platform is slightly expensive but offers decent features for managing multiple channels.

Mostrando 5 opiniones de 71 Todas las opiniones

Preguntas frecuentes sobre eDesk

He aquí algunas preguntas frecuentes sobre eDesk.

eDesk ofrece los siguientes planes de precios:

  • A partir de: US$0,00/mes
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de eDesk son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

eDesk admite los siguientes idiomas:

alemán, español, francés, inglés, italiano

eDesk admite los siguientes dispositivos:

eDesk se integra con las siguientes aplicaciones:

Adobe Commerce, AfterShip, Aircall, BigCommerce, Brightpearl, ChannelAdvisor, ChannelEngine, Gmail, Instagram, Linnworks, Meta for Business, Microsoft Outlook, Mirakl, PrestaShop, ShipStation, Shippingbo, Shopify, StoreFeeder, Twitter/X, Veeqo, Volo, WhatsApp, Wix, WooCommerce, Yahoo Mail

eDesk ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para eDesk.