Sobre Sharpen

Los agentes felices crean clientes felices. Sharpen brinda al equipo de atención al cliente una forma de simplificar sus interacciones y flujos de trabajo para capacitar a los agentes y ofrecer una experiencia de clientes positiva.

Equipa a los agentes con una plataforma para interactuar con los clientes en cualquier canal y desde una sola interfaz. Con módulos de coaching y microaprendizaje en las colas de agentes para mejorar el crecimiento y el desarrollo. Obtén información detallada del cliente desde un único sistema de creación de informes y fuente de información veraz, a partir de las relaciones con los clientes que desarrolla el equipo. Con Sharpen, convierte cada interacción en una experiencia.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Sharpen

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Australia, Canadá, Alemania, Reino Unido, México , Estados Unidos

Idiomas admitidos

inglés

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Sharpen

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Funciones

Funcionalidades totales de Sharpen: 57

  • API
  • Acciones activadas por evento
  • Actualizaciones en tiempo real
  • Alertas y notificaciones
  • Análisis en tiempo real
  • Archivo y conservación
  • Base de datos de clientes
  • Búsqueda/filtro
  • CRM
  • Campos personalizables
  • Centro de atención telefónica de llamadas entrantes
  • Centro de atención telefónica de llamadas salientes
  • Centro de atención telefónica mixto
  • Chat en tiempo real
  • Chat en vivo
  • Chat y mensajería
  • Comunicación multicanal
  • Creación de informes en tiempo real
  • Creación de informes/análisis
  • Desvío de llamadas
  • Distribución automática de llamadas
  • Enrutamiento de llamadas
  • Entrada de teclado del teléfono
  • Etiquetado de llamadas
  • Gestión de campañas
  • Gestión de centros de atención telefónica
  • Gestión de colas de espera
  • Gestión de contactos
  • Gestión de correo electrónico
  • Gestión de la asistencia técnica
  • Gestión de tickets de soporte
  • Grabación
  • Grabación a demanda
  • Grabación de llamadas
  • Grabación de texto de llamada
  • Grabación programada
  • Herramientas de colaboración
  • Historial de cliente
  • Identificador de llamadas
  • Informes personalizables
  • Integraciones de terceros
  • Integración de redes sociales
  • Integración de telefonía informática
  • Marcación manual
  • Marcador automático
  • Mensaje de voz
  • Mensajería SMS
  • Métricas de rendimiento
  • Personalización de la voz
  • Reconocimiento IVR y de voz
  • Registro de llamadas
  • Seguimiento de interacciones
  • Seguridad SSL
  • Sistema de marcación progresiva
  • Supervisión
  • Supervisión de llamadas
  • Varios scripts

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Call Center Studio

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BeInContact

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LiveAgent

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Opiniones

Calificación general

4,4 /5
(48)
Relación calidad-precio
4,8/5
Funciones
5/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,5/5

¿Ya tienes Sharpen?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 48
Elizabeth
Calificación general
  • Sector: Servicios jurídicos
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Fathom is so much more than a Phone Service Option!

Revisado el 26-08-2015

When I first started my business back in January, a colleague suggested that I sign up for Fathom...

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!

Puntos a favor

1) I am able to set times (9 a.m. - 6 p.m.) during which my phone will ring
2) I can set up my phone to ring to my cell phone if I am out of the office.
3) The customer support staff is amazing! Shelby Weeks, on the front line, is incredibly patient and knowledgeable. Ryan Wharton and Britton Beaumont, in the technical support department, are always eager to help. In the event that any of these amazing people do not know the answer they are always open to doing research for me.
4) When I get a voicemail, it is sent to me as an attachment to an email. I like this because I can listen to my messages even when I am not in my physical office.

Puntos en contra

1) Unlike Google voice that goes everywhere, you cannot take your physical office desk phone everywhere. This is just the nature of having a physical desk phone.
2) Unlike Google voice, Fathom has yet to figure out how to not only receive texts from clients but also send them. At this point, I can receive texts but cannot send them. You can do this with Google Voice. I have shared this concern with the Fathom support team and they are working on it. I am sure that they will find a solution soon!
3) When you get a text message, unlike a voicemail, you do not get an email notification telling you that you have a text. This can be problematic if your clients send you texts. I have told the Fathom Support Team about this and they are working on it! I am sure that they will have a solution soon!

Curtis
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Sharpen a company worth investigating!

Revisado el 06-09-2022

Very satisfying overall they have corrected issues as they came. They bring Solutions to issues you...

Very satisfying overall they have corrected issues as they came. They bring Solutions to issues you didn’t know that you had.

Puntos a favor

Their onboarding process even hit with unforeseen issues is smooth and well thought out. I’m very happy with uptime and call delivery. Support has easily corrected any issues I present.

Puntos en contra

Implementation transition to live was lacking support on the sharpen side showing due to lingering nature of large issue. That’s really it I love everything else for our company it’s as close as we could ask for aside from making our own.

Alternativas consideradas

Five9

Razones para elegir Sharpen

Needed more freedom for our complex business structure

Razones para cambiar a Sharpen

Price and complexity for our operations.
Todd
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Great Value and Support

Revisado el 27-08-2015

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide...

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Puntos a favor

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Puntos en contra

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Brian
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

One stop solution

Revisado el 25-08-2015

We needed a system that could allow our remote teams to painlessly stay connected while providing...

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Puntos a favor

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Puntos en contra

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Christina
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Striving for Sucess

Revisado el 25-09-2015

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better!...

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Mostrando 5 opiniones de 48 Todas las opiniones

Preguntas frecuentes sobre Sharpen

He aquí algunas preguntas frecuentes sobre Sharpen.

Sharpen ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Sharpen son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Sharpen admite los siguientes idiomas:

inglés

Sharpen admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Sharpen se integra con las siguientes aplicaciones:

Desk.com, Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk Suite

Sharpen ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7

Categorías relacionadas

Ver todas las categorías de software encontradas para Sharpen.