
Sobre Sharpen
Los agentes felices crean clientes felices. Sharpen brinda al equipo de atención al cliente una forma de simplificar sus interacciones y flujos de trabajo para capacitar a los agentes y ofrecer una experiencia de clientes positiva.
Equipa a los agentes con una plataforma para interactuar con los clientes en cualquier canal y desde una sola interfaz. Con módulos de coaching y microaprendizaje en las colas de agentes para mejorar el crecimiento y el desarrollo. Obtén información detallada del cliente desde un único sistema de creación de informes y fuente de información veraz, a partir de las relaciones con los clientes que desarrolla el equipo. Con Sharpen, convierte cada interacción en una experiencia.
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Sharpen
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Australia, Canadá, Alemania, Reino Unido, México, Estados Unidos y otros 1
Idiomas admitidos
inglés
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a Sharpen
Imágenes






Funciones
Funcionalidades totales de Sharpen: 57
Alternativas
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Talkdesk

Opiniones
¿Ya tienes Sharpen?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
¡Escribe una reseña!- Sector: Seguros
- Tamaño de la empresa: 2-10 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Great Value and Support
Revisado el 27-08-2015
Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide...
Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!
Puntos a favor
Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.
Puntos en contra
It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
One stop solution
Revisado el 25-08-2015
We needed a system that could allow our remote teams to painlessly stay connected while providing...
We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.
Puntos a favor
Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.
Puntos en contra
No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Mediocre
Revisado el 24-09-2015
Overall: This system offers nothing outside of the norm of any other VOIP business phone system. ...
Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.
Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.
Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
Striving for Sucess
Revisado el 25-09-2015
It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better!...
It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.
Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.
I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).
We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Very easy to use
Revisado el 26-08-2015
I find that Fathom is very user friendly and easy to navigate. At they company I work for we have...
I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.
Puntos a favor
I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.
Preguntas frecuentes sobre Sharpen
He aquí algunas preguntas frecuentes sobre Sharpen.P. ¿Qué tipo de planes de precios ofrece Sharpen?
Sharpen ofrece los siguientes planes de precios:
- A partir de:
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de Sharpen?
Los clientes habituales de Sharpen son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Sharpen?
Sharpen admite los siguientes idiomas:
inglés
P. ¿Sharpen es compatible con dispositivos móviles?
Sharpen admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Sharpen?
Sharpen se integra con las siguientes aplicaciones:
Desk.com, Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk
P. ¿Qué tipo de asistencia ofrece Sharpen?
Sharpen ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7
Categorías relacionadas
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