Peek Pro
Peek Pro
Sobre Peek Pro
Peek Pro es un sistema de reservas construido con y para operadores turísticos. Todos los pasos del proceso de reserva de cara al cliente se optimizan para generar conversiones e ingresos en línea. Los widgets se pueden personalizar e integrar directamente en el sitio web de las empresas. También puedes habilitar reservas en vivo directamente a través de una página de Facebook de la empresa. Las funciones de backend incluyen creaciones de informes, acceso rápido a manifiestos de clientes, acceso por niveles a guías y agentes, correos electrónicos automáticos y mucho más. El backend de Peek Pro incluye integración con aplicaciones móviles líderes en el mercado para gestionar reservas, firmar exenciones y realizar pagos sobre la marcha.
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Opiniones
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- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Pésimo servicio a cliente
Revisado el 26-08-2020
La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme...
La experiencia mientras todo funcionó fue muy buena. A raíz del COVID-19 Peek dejó de transferirme el dinero de mis ventas y ha retenido mi dinero por más de 4 meses.
El personal de atención no resuelve nada y solamente dicen que lo van a revisar.
Puntos a favor
El software funciona bien, las reservas se hacen facilmente y todo lo técnico funciona.
Puntos en contra
Definitivamente la atención a partners es pésima; no resuelven los problemas y se comportan de manera muy sospechosa. Definitivamente no recomendaría este software por esa parte.
- Sector: Bellas artes
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great value, amazing support!
Revisado el 08-11-2017
Peek Pro streamlines our booking process and allows us to focus on running a business while also...
Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.
Puntos a favor
I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.
The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.
The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.
Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.
Puntos en contra
The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.
There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).
Respuesta de Peek Travel
Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.
- Sector: Servicios e instalaciones recreativas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Software that Streamlines our Front Desk Procedures
Revisado el 12-03-2021
We appreciate how this integrates with our website, and allows customers and employees to complete...
We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations.
Puntos a favor
Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.
Puntos en contra
The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.
Respuesta de Peek Travel
Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.
- Sector: Entretenimiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...
Revisado el 15-02-2022
I had been a client for about 5 years. In September 2021, a random representative started to text...
I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.
I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.
I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.
Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.
I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.
They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).
I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.
Puntos a favor
Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.
Puntos en contra
I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.
However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Exactly what I was looking for in a booking system for a tour company.
Revisado el 31-08-2019
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of...
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.
Puntos a favor
Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...
Puntos en contra
Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.
Razones para cambiar a Peek Pro
The right mix of functionality and simplicity to be able to quickly and easily support myself. They also waived certain fees due to my level of software experience, they knew they were not going to have to hold my hand.Respuesta de Peek Travel
Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)
Preguntas frecuentes sobre Peek Pro
He aquí algunas preguntas frecuentes sobre Peek Pro.P. ¿Qué tipo de planes de precios ofrece Peek Pro?
Peek Pro ofrece los siguientes planes de precios:
- Modelo de precios: Versión gratuita
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Peek Pro?
Los clientes habituales de Peek Pro son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Peek Pro?
Peek Pro admite los siguientes idiomas:
español, inglés
P. ¿Peek Pro es compatible con dispositivos móviles?
Peek Pro admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Peek Pro?
Peek Pro se integra con las siguientes aplicaciones:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
P. ¿Qué tipo de asistencia ofrece Peek Pro?
Peek Pro ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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