Smartsupp Live Chat
Sobre Smartsupp Live Chat
Smartsupp te permite iniciar una conversación personal con tus visitantes y convertirlos en clientes felices.
Es uno de los chat más populares para el comercio electrónico en todo el mundo, con 54 000 clientes activos. Aprovecha las funciones avanzadas como mensajes automáticos, registro de visitantes o estadísticas detalladas.
Tus clientes están visitando tu sitio web ahora mismo. Crea una cuenta GRATIS para siempre y comienza a chatear con ellos hoy.
Precios desde:
US$0,00/mes
- Prueba gratis
- Gratis
- Suscripción
Precios desde:
US$0,00/mes
- Prueba gratis
- Gratis
- Suscripción
Imágenes
Funciones
Características totales de Smartsupp Live Chat: 21
- API
- Acciones activadas por evento
- Análisis en tiempo real
- Análisis visual
- Autenticación
- Biblioteca de preguntas
- Chat
- Creación de informes y estadísticas
- Creación de marca personalizable
- Gestión de la base de conocimiento
- Gestión del diseño
- Historial de cliente
- Integración de aplicaciones
- Integración de comercio electrónico
- Integración de páginas web
- Integración de terceros
- Mensajería instantánea
- Panel de actividades
- Seguimiento de visitantes
- Supervisión en tiempo real
- Valoraciones y reseñas
Alternativas
Zendesk
Zoho Desk
Deskero
Comm100 Live Chat
Opiniones
¿Ya tienes Smartsupp Live Chat?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
¡Escribe una reseña!
- Sector: Muebles
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
GREAT WEB CHAT
Revisado el 04-10-2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Puntos a favor
Low prices, good customer support, video recording on the site.
Puntos en contra
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Respuesta de Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Sector: Fabricación de ferrocarriles
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
3 in 1 program - it's great if it's possible with you
Revisado el 08-09-2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Puntos a favor
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Puntos en contra
Everything is fine and I have no objections to the program and its work.
Respuesta de Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Sector: Ropa y moda
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Glad I found Smartsupp. I love it
Revisado el 18-01-2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Puntos a favor
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Puntos en contra
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
- Sector: Transporte marítimo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Unreliable
Revisado el 28-10-2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Puntos a favor
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Puntos en contra
Unreliable
Rigid and hard to adjust behavior
- Sector: Arquitectura y planificación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Has potential
Revisado el 27-01-2021
It seems easy for the users to use, with some more features would bee greath.
It seems easy for the users to use, with some more features would bee greath.
Puntos a favor
Been able to email if user abandones the chat session helps to give a better service.
Puntos en contra
It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.
Preguntas frecuentes sobre Smartsupp Live Chat
He aquí algunas preguntas frecuentes sobre Smartsupp Live Chat.P. ¿Qué tipo de planes de precios ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece los siguientes planes de precios:
- A partir de: US$0,00/mes
- Modelo de precios: Gratis, Suscripción
- Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Smartsupp Live Chat?
No tenemos información sobre las características de Smartsupp Live Chat
P. ¿Quiénes son los usuarios habituales de Smartsupp Live Chat?
Los clientes habituales de Smartsupp Live Chat son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite Smartsupp Live Chat?
Smartsupp Live Chat admite los siguientes idiomas:
Alemán, Checo, Danés, Español, Francés, Húngaro, Inglés, Italiano, Neerlandés, Polaco, Ruso
P. ¿Smartsupp Live Chat es compatible con dispositivos móviles?
Smartsupp Live Chat admite los siguientes dispositivos:
Android, iPhone, iPad
P. ¿Con qué otras aplicaciones se integra Smartsupp Live Chat?
Smartsupp Live Chat se integra con las siguientes aplicaciones:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
P. ¿Qué tipo de asistencia ofrece Smartsupp Live Chat?
Smartsupp Live Chat ofrece las siguientes opciones de asistencia:
Asistencia en línea, Preguntas frecuentes, Base de conocimientos
Categorías relacionadas
Ver todas las categorías de software encontradas para Smartsupp Live Chat.
