Housecall Pro

Aplicación de gestión de servicios externos

4,7 /5 (2402 opiniones) ¡Escribe una reseña!

Información general sobre Housecall Pro

¿Qué es Housecall Pro?

Housecall Pro ayuda a los profesionales con todos los aspectos de su flujo de trabajo diario, como programación de trabajos, base de datos de clientes, facturación y procesamiento de pagos, distribución de técnicos y mucho más. También está totalmente integrado y ofrece acceso a la aplicación de reservas para consumidores Housecall.

Housecall Pro es una herramienta de servicio completo que permite a los profesionales de servicios dirigir todo su negocio desde su smartphone y el portal web gratuito. La aplicación se ofrece a un coste bajo y competitivo y es útil para todos los aspectos del flujo de trabajo de los profesionales de servicios, ya que tiene funciones de programación de trabajos, base de datos de clientes, facturación y procesamiento de pagos, distribución de técnicos y mucho más. También está totalmente integrado y ofrece acceso a la aplicación de reservas para consumidores Housecall.

Housecall Pro aporta a las pequeñas empresas herramientas de tecnología avanzada por un precio bajo y competitivo para que puedan competir mejor en el mercado. Es ideal para empresas de 1 a 30 empleados. Ahorra tiempo y dinero con una herramienta de remarketing de clientes que puede conseguir, en promedio, el doble de trabajos para el profesional de servicios. Con más de 30 ofertas verticales para necesidades de servicio a domicilio, Housecall Pro es una forma fácil de controlar y organizar un negocio.

Esta herramienta todo en uno permite que los profesionales ofrezcan a sus clientes lo que sus competidores no pueden. Housecall Pro hace posible que las empresas pasen del lápiz y papel al entorno digital, lo que agiliza el flujo de trabajo y las operaciones. Lo mejor de todo es que es asequible. También ayuda a las pequeñas empresas a transferir e importar fácilmente su base de datos de clientes existente.

Información general sobre Housecall Pro

Precio

A partir de
US$39,00/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de Housecall Pro

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Housecall Pro:
Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro: Captura de pantalla de Housecall Pro:

Opiniones de Housecall Pro

Opiniones de Housecall Pro

Calificación general
4,7
/
5
Excelente
1919

Muy bien
396

Normal
51

Pobre
22

Malo
14

Relación calidad-precio
4,7
Funciones
4,5
Facilidad de uso
4,7
Asistencia al cliente
4,8
96% Un ha recomendado esta aplicación
Paul M.

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.


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Taylor C.

Great functionality!

Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company.


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Paul D.

Marginally useful for scheduling

Extremely disappointing. Huge mistake for us.


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Lisa M.

User friendly

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!


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Tonya M.

An important appendage of our growing company

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.


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Paul M.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great Product!

Software usado A diario durante Más de dos años
Revisado el 01-03-2020
Fuente de la reseña: Capterra

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Puntos a favor

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Puntos en contra

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Taylor C.
Sector: Construcción
Tamaño de la empresa: 13-50 empleados
Traducir a español

Great functionality!

Software usado A diario durante Más de un año
Revisado el 30-06-2020
Fuente de la reseña: Capterra

Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company.

Puntos a favor

The best thing about this program is the simplicity. It takes no time to figure out how to learn something new with this program. The customer support is great to work with and can figure most things out rather quickly. It's is so nice having such a great program with all the essentials built in one.

Puntos en contra

There isn't much to not like. The program is always updating features. They always takes suggestions, which is nice. If you'd like to see something, it's usually there within a few months.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Paul D.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

Marginally useful for scheduling

Software usado A diario durante 6-12 meses
Revisado el 05-09-2019
Fuente de la reseña: Capterra

Extremely disappointing. Huge mistake for us.

Puntos a favor

HCP is marginally useful for scheduling.

Puntos en contra

1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem.
2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice
3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience.
4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability.
5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add.
6) I could go on and on -but I think my time would be better spent

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Respuesta de Housecall Pro

We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software!

Every time a customer approves or declines an estimate it shows up on the estimate details page.

Customers can only receive 5 types of automated notifications:
1. When a job or estimate is scheduled.
2. When you press the "on my way" button
3. When you press the "finish" button
4. When payment is made (they receive a receipt via email)
5. Any re-marketing emails or postcards that you (manually) set up

You control the daily "on my way" and "finish" messages (you do not have to press them).

When you create a new segment try "Copy to new segment" and all attachments will carry over.

Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Lisa M.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

User friendly

Software usado A diario durante Más de un año
Revisado el 01-05-2020
Fuente de la reseña: Capterra

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!

Puntos a favor

This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.

Puntos en contra

In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Tonya M.
Sector: Construcción
Tamaño de la empresa: 2-10 empleados
Traducir a español

An important appendage of our growing company

Software usado A diario durante Más de dos años
Revisado el 20-04-2020
Fuente de la reseña: Capterra

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.

Puntos a favor

The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.

Puntos en contra

As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9,4/10
Basado en 2402 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Housecall Pro

Precios de Housecall Pro

A partir de
US$39,00/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,7/5
Basado en 2402 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Housecall Pro

Funciones de Housecall Pro

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4,5/5
Basado en 2402 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Housecall Pro

Preguntas frecuentes sobre Housecall Pro

He aquí algunas preguntas frecuentes sobre Housecall Pro.

P. ¿Qué tipo de planes de precios ofrece Housecall Pro?

Housecall Pro ofrece los siguientes planes de precios:

A partir de: US$39,00/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Housecall Pro?

No tenemos información sobre las características de Housecall Pro

P. ¿Quiénes son los usuarios habituales de Housecall Pro?

Los clientes habituales de Housecall Pro son:

Trabajadores autónomos, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Housecall Pro?

Housecall Pro admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Housecall Pro?

Housecall Pro cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Housecall Pro es compatible con dispositivos móviles?

Housecall Pro admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Housecall Pro?

Housecall Pro se integra con las siguientes aplicaciones:

Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio

P. ¿Qué tipo de asistencia ofrece Housecall Pro?

Housecall Pro ofrece las siguientes opciones de asistencia:

Foro, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Base de conocimientos