Sobre Deskpro
Deskpro es una aplicación multilingüe de help desk y atención al cliente para negocios de todo tamaño y sector. La aplicación ofrece distintas funciones de gestión de tickets, autoservicio del cliente, chat en vivo y comentarios de los clientes. También incluye capacidades de creación de informes, CRM y colaboración. Deskpro se puede usar para convertir correos electrónicos y formularios web a tickets y organizarlos con campos personalizados, macros, etiquetas, agrupamiento y alertas. La aplicación se puede usar para priorizar y gestionar estos tickets a través de acciones activadas, acciones masivas y respuestas rápidas. El registro de tickets con capacidad de búsqueda realiza un seguimiento de toda la actividad de los tickets. Los agentes pueden dejar notas y archivos adjuntos en los tickets.
Deskpro ofrece colaboración completa de agentes a través de una herramienta de chat y la capacidad de asignar y compartir tareas. El servicio de asistencia se puede personalizar completamente para adaptarse a la marca agregando encabezados, pies de página, esquema de colores y logotipos propios. Deskpro también actúa como CRM con páginas emergentes de perfil de usuario, historial de interacción, grupos de usuarios y vCards descargables. La aplicación incluye informes listos para usar destinados a comprender las tendencias, la satisfacción del cliente y el rendimiento de los agentes. También permite crear informes propios para adecuarse a los KPI.
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Opiniones
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- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
clear interface immediatly made our helpdesk more efficient
Revisado el 18-06-2020
more fun & more efficiency
more fun & more efficiency
Puntos a favor
deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
Puntos en contra
crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Flexible Autos review of Deskpro
Revisado el 02-12-2019
It's a great tool with many resources. We are a multibrand company, we provide services for...
It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.
Puntos a favor
It's a friendly tool for new users /agents with a Good interface.
It's a very stable tool
The sales and Support team is incredible, we really appreciate it.
Good guides and manuals in your site.
Offers different solutions and apps
Puntos en contra
Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way
New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one
Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Powerful admin interface, the user interface leaves a lot to be desired
Revisado el 12-10-2020
Puntos a favor
The admin interface was easy to set up and had all the right things in the right places.
Puntos en contra
The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Seriously The Best, and I Evaluated Just About all of Them!
Revisado el 16-11-2018
Very Very Very Positive
Very Very Very Positive
Puntos a favor
Where to start... The Price is by FAR the best out there, by about half! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well!. --> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS
Puntos en contra
Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great Software, Helped to Streamline Our Support
Revisado el 20-09-2016
We have been using Deskpro for about 8 months now. We previously had one inbox for all of our...
We have been using Deskpro for about 8 months now. We previously had one inbox for all of our support, and one inbox for all of our sales emails. With lots of team members working on it, there was a lot of "treading on toes." We tried a few different helpdesk softwares, but settled on Deskpro because of the sheer number of features (plus their customer service was really friendly and not pushy like the others). Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for. All in all, great piece of software and really happy with the support.
Puntos a favor
The support from the team at Deskpro has been really good. Always kind and patient (unlike some other SaaS support). Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone. Also, good that they have both Android and iOS apps, as our team is on both, so it allows flexibility on the go.
Puntos en contra
There are so many features, which is a good thing, but we don't use them all. Feel like we could make more of the product, but happy with what we do use. Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use.
Preguntas frecuentes sobre Deskpro
He aquí algunas preguntas frecuentes sobre Deskpro.P. ¿Qué tipo de planes de precios ofrece Deskpro?
Deskpro ofrece los siguientes planes de precios:
- A partir de: US$29,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Deskpro?
Los clientes habituales de Deskpro son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Deskpro?
Deskpro admite los siguientes idiomas:
alemán, búlgaro, checo, chino, chino tradicional, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, irlandés, islandés, italiano, japonés, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Portugal, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe
P. ¿Deskpro es compatible con dispositivos móviles?
Deskpro admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra Deskpro?
Deskpro se integra con las siguientes aplicaciones:
Adobe Commerce, Google Analytics 360, Highrise, HipChat, HubSpot CRM, Jira, Okta, OneLogin, Salesforce.org Nonprofit Cloud, Shopify, Shortcut, Trello, Twilio, Xero, Zapier
P. ¿Qué tipo de asistencia ofrece Deskpro?
Deskpro ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
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