Aircall

Sistema telefónico para equipos de asistencia y ventas.

4,2 /5 (155 opiniones) ¡Escribe una reseña!

Información general sobre Aircall

¿Qué es Aircall?

Aircall es el sistema de teléfono basado en la nube elegido por las marcas modernas. Mediante una integración perfecta con las herramientas más populares de CRM y Helpdesk, contribuye a que los equipos de ventas y asistencia se comuniquen de manera clara y eficiente. Los administradores pueden agregar números instantáneamente de más de 100 países, ampliar y reducir sus equipos según la estacionalidad y obtener información detallada a través de las analíticas en tiempo real. Debido a la capacidad de acceder por medio de una aplicación móvil y de escritorio, más de 3000 compañías en todo el mundo confían en Aircall. Comienza una prueba gratis sin riesgo para ver Aircall en acción.

Haz y atiende llamadas en cualquier lugar, obtén números de teléfono instantáneamente en más de 100 países y maneja las llamadas sobre la marcha con las aplicaciones móviles y de escritorio de Aircall. Encamina llamadas de manera automática y eficiente de acuerdo con la selección de IVR, habilidades del agente, zona horaria y otros detalles, incluido un panel intuitivo. Realiza un seguimiento del rendimiento y recibe analíticas avanzadas sobre la productividad de los agentes y del equipo. Supervisa la actividad del equipo en tiempo real en la transmisión en vivo y los datos de referencia cruzada con un CRM y un servicio de asistencia existentes para lograr una mejor comprensión de los procesos.

Información general sobre Aircall

Precio

A partir de
US$30,00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Aircall

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Inglés, Francés, Alemán, Portugués, Español

Capturas de pantalla

Captura de pantalla de Aircall: Aircall App
Captura de pantalla de Aircall: Aircall App Captura de pantalla de Aircall: Activity Feed Captura de pantalla de Aircall: Analytics Captura de pantalla de Aircall: Aircall Live Feed Captura de pantalla de Aircall: Power Dialer Captura de pantalla de Aircall: Power Dialer Captura de pantalla de Aircall: Captura de pantalla de Aircall: Captura de pantalla de Aircall: Captura de pantalla de Aircall:

Opiniones de Aircall

Opiniones de Aircall

Calificación general
4,2
/
5
Excelente
78

Muy bien
51

Normal
16

Pobre
3

Malo
7

Relación calidad-precio
4
Funciones
3,9
Facilidad de uso
4,4
Asistencia al cliente
4,3
83% Un ha recomendado esta aplicación
Nicholas S.

Aircall for Student Media Creator Support

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.


Traducir con Google
Usuario verificado

Aircall has great features!


Traducir con Google
Jeffrey H.

Great Product - Horrible Customer Service

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.


Traducir con Google
Ian P.

Not Terrible, but Not Gamechanging

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.


Traducir con Google
Hitesh S.

Great Product & Onboarding

AIrcall from the demo , trial and implementation was super! They were so patient


Traducir con Google
Nicholas S.
Sector: Educación superior
Tamaño de la empresa: 10.001+ empleados
Traducir a español

Aircall for Student Media Creator Support

Software usado A diario durante 6-12 meses
Revisado el 10-04-2017
Fuente de la reseña: GetApp

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Puntos a favor

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Puntos en contra

The mobile app is a bit rough around the edges, but that's minor compared to the above.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Música
Tamaño de la empresa: 2-10 empleados
Traducir a español

Aircall has great features!

Software usado A diario durante 1-5 meses
Revisado el 08-06-2019
Fuente de la reseña: Capterra

Puntos a favor

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Puntos en contra

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jeffrey H.
Sector: Administración gubernamental
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great Product - Horrible Customer Service

Software usado A diario durante 1-5 meses
Revisado el 11-06-2020
Fuente de la reseña: Capterra

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Puntos a favor

Easy to use. Great features like Activity log and stats

Puntos en contra

Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Ian P.
Sector: Seguridad e investigaciones
Tamaño de la empresa: 13-50 empleados
Traducir a español

Not Terrible, but Not Gamechanging

Software usado A diario durante 6-12 meses
Revisado el 23-10-2019
Fuente de la reseña: Capterra

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Puntos a favor

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Puntos en contra

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Hitesh S.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great Product & Onboarding

Software usado A diario durante 6-12 meses
Revisado el 12-12-2019
Fuente de la reseña: Capterra

AIrcall from the demo , trial and implementation was super! They were so patient

Puntos a favor

Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Puntos en contra

Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
8/10
Basado en 155 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Aircall

Precios de Aircall

A partir de
US$30,00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 155 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Aircall

Funciones de Aircall

API
Chat
Conferencias
Creación de informes en tiempo real
Creación de informes y estadísticas
Creación de marca personalizable
Desvío de llamadas
Enrutamiento de llamadas
Gestión de contactos
Gestión de la comunicación
Grabación de llamadas
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión de llamadas
Videoconferencia
Funciones
3,9/5
Basado en 155 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Aircall

Preguntas frecuentes sobre Aircall

He aquí algunas preguntas frecuentes sobre Aircall.

P. ¿Qué tipo de planes de precios ofrece Aircall?

Aircall ofrece los siguientes planes de precios:

A partir de: US$30,00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Aircall?

No tenemos información sobre las características de Aircall

P. ¿Quiénes son los usuarios habituales de Aircall?

Los clientes habituales de Aircall son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Aircall?

Aircall admite los siguientes idiomas:

Inglés, Francés, Alemán, Portugués, Español

P. ¿Qué tipo de planes de precios ofrece Aircall?

Aircall cuenta con los siguientes planes de precios:

Suscripción

P. ¿Aircall es compatible con dispositivos móviles?

Aircall admite los siguientes dispositivos:

Android, iPhone

P. ¿Con qué otras aplicaciones se integra Aircall?

Aircall se integra con las siguientes aplicaciones:

Freshdesk, Front, Google Drive, Help Scout, HubSpot CRM, HubSpot Marketing, Intercom, Pipedrive, Slack, Vision Helpdesk

P. ¿Qué tipo de asistencia ofrece Aircall?

Aircall ofrece las siguientes opciones de asistencia:

Asistencia en línea, Asistencia telefónica, Preguntas frecuentes, Base de conocimientos, Tutoriales en vídeo