Opiniones de ServiceNow

ServiceNow es la herramienta ITSM líder del mercado. Ofrece una amplia gama de funciones y capacidades que pueden satisfacer cualquier necesidad empresarial. Se actualiza constantemente con nuevas versiones que aportan más innovación y valor a sus clientes.

ServiceNow no es una opción barata cuando se trata de herramientas ITSM. Puede suponer un gasto importante para las organizaciones que tienen presupuestos limitados y necesitan resultados rápidos. ServiceNow requiere un largo proceso de implementación que implica múltiples etapas y personalizaciones. También exige un miembro del personal dedicado a mantener y gestionar la herramienta con eficacia.

Es estupendo ver lo fácilmente escalable que puede llegar a ser y que de primeras tenga todas las funcionalidades que uno necesita.Puedes hacer seguimiento de todas las tareas incluso ver el porcentaje de realización de las mismas, eso está guay

La generación de informes la veo un tanto floja así como la interfaz gráfica, mejorarla para modificar la gestión de recursos de manera más gráfica como se puede encontrar en otro tipo de software al uso.

Dashboard and Reporting
Ticket Management
Customisation
I am in the process of setting up automated ticket creations based on application alerts which will be fantastic.

It takes a little time to get your head around the reporting element if you have multiple status's. You have to play with the data to get it spot on, but its fairly easy and you will get the hang of it quickly.

The flexibility to customize and automate processes.

There is nothing I Don't not like about ServiceNow

I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.

So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

I most like the search and filter functions of the ServiceNow GRC tool.

I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer.

Unified IT service management tool with support for customizations and scalability. Used since more than 5 years for Incident management and lifecycle of incidents.

ServiceNow is bit expensive for smaller organizations or those with limited budgets. Also customizing for specific enterprises is bit time consuming.

It was very easy to handle the incidents and task.

Service now SLA timing track more complexity.

●ServiceNow can be customized as per the business needs.
●It can be integrated with other systems & workflows. Along with ticketing system, it is used to keep a track of IT equipments.
● Great automation features & in-built tools.

● May need integration with other products for complete business solution.
●ServiceNow can be expensive for organizations with limited budget.

I liked that it integrated with the other systems we use like Salesforce and apparently Quick Base. Also, I liked seeing the tracking of comments made, updates to the ticket, questions, etc.. It provided a sequence of events and allowed for document attachment.

I had no real complaints; it worked as intended and is better than other "ticketing" tools that I have used.

1. Easy ticket management , creating and tracking with servicedesk.
2. Can easily connect with JIRA as well to take updates related to development as well.
3. Interface is upto the mark with stability in platform.

1. There is nothing much for customization according to us.
2. Initially a proper training a timeperiod is needed to get the actual overview of product.

The most I like about ServiceNow, is that it is easy to use and easy to understand

The least I like about ServiceNow is that sometimes it takes more time to load, but I guess that is because of my PC

For our industry, keeping the lights on is important. Using service now as a front door to operations management was a big improvement over spreadsheets and loose paper. Taking an approach of automation and routing first to improve our customer Service improved stakeholder relationships dramatically.

Cost, it is not equitable for small businesses. It is cost prohibative at times but we are trying to make it work.

Easy to use and integration with other app is seamless

The ability to integrate it with PagerDuty to send out Priority One alerts as they are raised by the customer is amazing.

In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure! Great reporting abilities, easy to use dashboards keep my work organized which helps me keep my performance on high level to provide best support!

Service Now can be quite complex for someone who is at the begining of using it however the deeper You go the easier it is for You to learn and use Service Now features to improve Your work

It has all you need for managing IT services, Tickets and incident management

License fees are high. Naturally to match the advanced features and good stability of the tool.

Vast product with so many helpfull features/

AI integration is still not the best. Also the whole UI could look better

It's an easy platform for me to use as an end-user to raise my service requests, and to know these are being logged sufficiently and adequately and will be transferred to the correct department - and I feel assured I'll get a speedy response, with a solid mechanism for following up on my request should I need to.

None, I've yet to have any negative experience with the Service Now platform.

It is easy to navigate the system as an end user requesting IT support

Sometimes it is hard to find the category I am looking for support with, but that likely has to do with our build

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.