Opiniones de athenaOne

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted to build a practice customizable EMR, they missed the mark gravely. Changes happened in November to the UDS reporting capability. Reports for clinical data were a mess, unreasonable, and horribly incorrect. They need much help with writing the logic in their reporting criteria.

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Overall, very good EMR. Great price. Poor support and improvements on hospital platform

The EMR is ok to work with. I think combining with the RCM has really made the experience terrible. Please do not use their RCM or their billing service, you will lose money, miss deadlines for timely filing. They don't notify the practice if there is a large patient balance so you can't collect on time. They are so slow in updating patient and insurance payments so you don't know on time if your claims are denied early enough to take corrective action. This has been more frustrating. Once I took up the billing myself, life was so much easier. They also said you could downgrade at anytime, well there are stipulations to that, DO NOT BELIEVE WHAT THEY TELL YOU. They say you'll have CSM (customer service manager) to help make sure your billing is going well; well, that's if you ever get one to speak to you. They were supposed to reach out monthly to ensure you are getting all the money due to be paid to you, no one reached out to me. 3 months in, I started wondering so I reached out, then they switched me to someone else who was trying to sell me more products. I would not recommend their billing services or RCM at all. Just get your own biller.

Some good, but everything is too automated and what's important easily falls through the digital cracks.

overall outstanding and continues to improve- very smart people!

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative.

Easy access to clinical providers through Athena Secure Messaging for almost instantaneous responses.

Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.

Due to the number of posting errors, frequent changes of account service managers and the need for additional staff to handle the many issues that come up daily, I would never be able to recommend this product to any office.

Overall, my experience has been very positive with Athena.

On 7/14, I was notified by a member of our clinical staff that the entire practice would need to go through this training, that it wasn't only for the nurses and physicians. I called Athena for verification and was told that only nurses and physicians needed to follow the training guides.; that it would not affect Billing or any other department. When I pulled the individual within my practice who pointed this out to me to discuss the issue with the Athena rep on the phone, we pointed out that there was special training specifically for the Front Desk Receptionists. It was also mentioned that the Classic view would go away, leaving a Non-Clinician and Clinician view. These affect the entire practice. The rep changed his answer to it may be beneficial to let your receptionists know of this training, but no one else needs it. I went home that even and sat through all of the training. Out entire staff did need to review this information, clinical staff needed Clinical information while clerical staff needed the Front Desk piece because it touched on many things that everyone uses: how to find documents, how to find tasks, how to change views, etc. Friday I sent all clerical staff an e-mail letting them know that training needed to be completed by Monday evening as we had been mislead by Athena, that it wasn't just clinical staff that needed this training, that this new rollout would affect everyone. 7/19 was chaotic because the print margins were reset on many computers to enable shrink to fit with this update, which was not selected before. All of our forms were printing miniaturized until this was figured out. Formatting changes made prior reports read as garbled nonsense. Diagnosis codes were taken away from an area we reference on a daily basis. Instead of going to the chart and clicking on something we want to print (two clicks), it now takes at least 5 clicks (Chart>Visits>Date>Double Arrow>Full Encounter>Print). Half of the time, this does not even print and I have to open up Google Chrome to which it prints a few words and the top two lines of the dictation on page one and the rest of the dictation is on page two. Instead of being able to print 1 page (old facesheet) that has the demographics, insurance, and upcoming appt. on it for our facilities to load our patients into their system for injections, it is no longer an option. When you try to print similar page, the text overlaps and prints on top of each other. Summary: many useful features removed.

Everything was fine when they had their old Legacy system, but they'd rather go with a "modern" -read: all white and runs together- look instead of improving upon a schedule that already worked. Genuinely, I would NEVER recommend them to anyone, and if I were in charge of switching our practice's interface, I'd ditch Athena so fast.

My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others.

When we first signed on with Athena almost 5 years ago things were OK. It seemed like they provided us with the onboarding help we needed, but, in the last year, it has been beyond terrible. You probably won't believe what I am about to say, but it is 100% true. 2 years into using Athena, we decided to change our practice name and speciality, and essentially needed to start another 'company' with all new tax ID etc. It required us to essentially onboard and become credentialed from the beginning again. I was assigned to someone named [SENSITIVE CONTENT] to work with this. We were about 7-8 months into the process when I started having the feeling that something was wrong, because no one was asking us for any information. I kept emailing and calling [SENSITIVE CONTENT] for reassurance that everything was going according to plan because our go live date was coming up. We had put out a lot of messaging to our patients that this big change was coming etc. I must have asked at least 6 or 7 times for clarification and he kept responding that everything was good to go. We 2 days before our go live date my rep called and apologized as she told me that actually, nothing had happened. The implementation of the new practice had been started or gotten off the ground. Apparently it had not 'gotten assigned to anyone in the right department'. Of course I was livid and just essentially dropped the process because Covid was happening and there was too much other stuff going on at the time.

We have been with Athena now for about 5 years. This is the first and only EMR I or my staff have experience with so we have nothing to compare it to. As with anything, Athena has its pros and cons. When you call customer service, hold times are typically short and you speak to helpful people. When we first started, and up until recently, Athena was very easy to use, intuitive, and everything was at the tips of your fingers, as far as the chart and scheduling, until they implemented what they call Streamlined. It's not streamlined, at all. It's terrible. It is very difficult to use, to find documents, and it's not easy to use or intuitive. And they force you to label documents which are very time consuming and our office doesn't benefit from it. Streamlined has slowed down everyone from the doctors to the administrative staff. It has added an additional 5-8 minutes to tasks. When referring patients to other doctors it was extremely simple until streamlined. Now it is extremely difficult. Check in takes way to long with the many many clicks you must do. They have changed the insurance packages and combined many that shouldn't be and it makes it very difficult for claim follow up and to run reports. The billing aspect is a bit more difficult, always has been. You must watch the posting team of Athena. They make many mistakes, such as billing the contractual write off to the patient, double posting payments, repeatedly asking for information like the log in info after its already been provided, not posting remits that were sent to them, posting to the wrong accounts, writing off balances that are payable without you knowing. You get the picture.

5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

We've been using Athenahealth since 10/2010. The first year of transition took some preparation each evening before seeing the next day of patients BUT entering the notes was my pre-visit preparation and I really got to know my patients! We designed our templates, I write and use templated notes for results - my patients get their results within hours after I receive them, and their PCP gets a copy of my note after each visit. No more calls/postage - and I have documentation that our patient opened my note and received her result!
Patients appreciate our getting things "right" and enjoy have access to their chart through the portal. Since 10/11, I walk out of the office 5 minutes after my last patient leaves; all the bills are dropped as patients leave. I do about 15-20 minutes of online charting and calling on days I'm not in the office - from the airport, on vacation, etc. Minor issues are handled by email. The last of our paper charts is scheduled for shredding soon!

The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.

As a smaller local hospital we did not utilize Athena for our hospital ERM however our physicians network did. The system utilized by the hospital and Athena utilized by the physicians network did not communicate therefore information would need to be manually obtained for a patient who had a primary care physician within our own network that had been admitted to our hospital. Confusing for both nursing staff and the patient who was having to give a complete history and physical all over again. I was granted access to the Athena to act a liaison between hospital and physician. I found while utilizing Athena that it provided a valuable quick overview of patient demographics, medical history, medications, etc. However, while reviewing things such as medications I found that the system allowed not only for duplications but for entries to be saved as "free text" or saved while incomplete (missing drug strength, frequency, etc.). I was also disappointed to find that while I had access to this information, there was no quick way to share the information with other providers other than to print and fax or hand carry to patient chart on the hospital floor. A positive thing about Athena was that is was very easy to navigate so when a patient was admitted to our facility there was no digging through the last 12 months of patient follow-up visits to locate what they were last seen for, what medications they were prescribed, etc. Ease of use was certainly not the issue.

Had a previous EMR from 2008-2014 that was much more pediatric-specific and pediatric-friendly. Had to make a switch when Meaningful Use happened, and Athena seemed the best of the options. It is not nearly as peds-friendly, and there is MUCH more clicking every day, every hour, every encounter. Whereas moving from paper to EMR originally sped up my work, moving from our first EMR to Athena did not speed things up and seems overall to slow things down in fact.