
LiveAgent
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Opiniones de 1329

- Sector: Internet
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Agente en Vivo
Revisado el 19-11-2022
En general ha sido buena, esperemos que en próximas actualizaciones siga mejorando este producto.
Puntos a favor
Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web
Puntos en contra
Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.
Respuesta de QualityUnit
Hi Orlando,
Thank you for your feedback. We are glad to see that you have been satisfied with the benefits LiveAgent brings to chatting with your clients. Our team works hard every day to further improve the system so stay tuned for more awesome updates coming your way!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
LiveAgent la app que nos ayuda a mejor en la calidad con los clientes
Revisado el 21-12-2022
Aumentado mis clientes, a mejorado la comunicación de los clientes con la empresa es una excelente herramienta
Puntos a favor
Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes
Puntos en contra
Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo
Respuesta de QualityUnit
Hello Geovanny! Thank you for your review! t's always great to see our tools make a positive impact for our customers. If you have any additional feedback or suggestions for how we can improve, we'd love to hear it. Thanks again for your review. :)
- LiveAgent Team
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Chat clientes
Revisado el 28-01-2023
Puntos a favor
La función de poder grabar y almacenar las llamadas recibidas de los clientes es la mas importante, me ha permitido dar una mejor asistencia a la resolución de las incidencias.
Puntos en contra
Es un software muy completo hasta el momento se adapta bien a a las necesidades.
Respuesta de QualityUnit
Hi Carlos! Thank you for your awesome review!
Glad to have you with us! :)
- LiveAgent Team
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Mensajeria instantanea
Revisado el 01-12-2022
Puntos a favor
Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.
Puntos en contra
No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.
Respuesta de QualityUnit
Hello There! :) Thank you for your kind words about LiveAgent! We are delighted to hear that you appreciate the 24-hour support and LiveAgent's tools to make your work easier. We strive to make sure that our product not only offers great features, but also a pleasant interface for our users. We appreciate your feedback and we look forward to continuing to provide you with a great experience :)
- LiveAgent Team
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excelente programa
Revisado el 17-11-2022
Puntos a favor
Es acceso fácil y rápido entendimiento solución a lo que se necesita
Puntos en contra
Todo bien, al principio sí algo difícil para entender pero ya después todo fácil
Respuesta de QualityUnit
Thank you so much for your kind words, Rolando! We're happy to hear that you've found our platform easy to understand and use after a short time. We're constantly striving to make our products and services as user-friendly as possible, so we really appreciate your feedback.
- LiveAgent Team
- Sector: Consultoría de gestión
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Chats para negocios pyme
Revisado el 07-11-2022
Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada
Puntos a favor
Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos
Puntos en contra
Cuando se cae la conexión y el.proceso de implementacion para negocio
Respuesta de QualityUnit
Hello Luis! Thank you for your review of LiveAgent. We're glad you appreciate the chat functionality and find it practical for talking with clients and contacts. We're sorry to hear that you experienced dropped connections and difficulties with implementation. In case that happens, please reach out to our 24/7 customer service via chats or email to resolve this issue.
- LiveAgent Team
- Sector: Diseño gráfico
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excelente app para mantener mi dia a dia en orden
Revisado el 14-02-2023
Gracias a LiveAgent estoy dando solución a muchas áreas de mi negocio como principal la atención al cliente de manera oportuna y hábil, gracias a su función de grabar llamadas así mido la calidad de cada llamada.
Puntos a favor
Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.
Puntos en contra
Se me dificulta un poco la función de crear tickets.
Respuesta de QualityUnit
Hi Erendira! :) Thank you for your awesome review! We're glad to hear that LiveAgent is helping your business to handle inbound calls.
Let us know if you uneed any help with creating tickets. Our customer success team will be happy to help.
- LiveAgent Team
- Sector: Externalización/deslocalización
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Evaluación LiveAgent
Revisado el 28-11-2022
Puntos a favor
Es excelente para resolver cualquier inquietud
Puntos en contra
Por el momento ha cumplido con mis requerimientos
Respuesta de QualityUnit
Hello there! Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you are finding our help desk software to be so helpful.
- LiveAgent Team
- Sector: Ropa y moda
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Muy buen software
Revisado el 01-12-2022
Puntos a favor
Es un software muy intuitivo y fácil de usar
Puntos en contra
Nada todo es muy sencillo y rápido apostaría por seguir usandolo
Respuesta de QualityUnit
Hello Antonio! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you find our software intuitive and easy to use. If you ever have any questions or need help with anything, please don't hesitate to reach out to us 24/7.
- LiveAgent Team
- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Buenos agentes
Revisado el 07-12-2022
Puntos a favor
Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave
Puntos en contra
Hay publicidad deberia haber menos publicidad
Respuesta de QualityUnit
Hello Christian. Thank you for your review. We want to assure you that our app does not contain any advertisements.
- LiveAgent Team
- Sector: Telecomunicaciones
- Tamaño de la empresa: 201-500 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Atención al cliente
Revisado el 28-01-2023
Puntos a favor
LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.
Puntos en contra
En ocasiones deja que desear algunas funcionalidades
Respuesta de QualityUnit
Hello Miguel. Thank you for your feedback. Happy to see that you enjoy the wide range of features that LiveAgent offers. If there are any particular ones that you are missing, please let us know at [email protected]
- LiveAgent Team

- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
B2B portfolio management
Revisado el 31-03-2020
I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.
Puntos a favor
What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale.
All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone.
The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage.
We can set up our own ticket and contact fields, so we can manage the software as we need to.
Finally, the biggest beneficiary is our client, who receives a better service.
Puntos en contra
I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.
Respuesta de QualityUnit Traducir a Español
Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
LiveAgent is professional for agent and customer
Revisado el 19-06-2022
It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.
Puntos a favor
Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.
Puntos en contra
It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.
Respuesta de QualityUnit Traducir a Español
Hello Sarah, thank you very much for your amazing review! We appreciate you sharing your feedback with us and we are thrilled to see you satisfied with our solution not planning to switch to any other provider. Feel free to send us more details about how exactly you imagine the feature of setting an away status via chats on our website and we will be happy to report it to our developers for our future improvement. Until then, you can put yourself on pause at any time so that no chats/calls would ring to you and your colleagues could also see that you are currently on a pause. You can also reach us via email at [email protected] at any time! :)
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
LiveAgent Review
Revisado el 26-01-2023
Overall, I'm really impressed with LiveAgent. It's been a great investment for our customer service team and has definitely helped us improve our customer experience. The 14-day free trial was also really helpful in getting us started with the platform. I highly recommend it.
Puntos a favor
it's been a lifesaver for our customer service team. The shared inbox feature makes it so much easier to manage all of our communications in one place and the social media integration is a huge plus. The call recordings and unlimited ticket history also make it easy to keep track of customer interactions. Overall, it's a really user-friendly platform that's made our customer service operations so much more efficient.
Puntos en contra
One downside I've found is that the reporting feature could use some improvement. It's a bit difficult to get the data I need in the format I want, but it's not a deal breaker by any means.
Respuesta de QualityUnit Traducir a Español
Thanks for the positive feedback, André! We're thrilled to hear that LiveAgent has been a great investment for your customer service team. It's always great to hear that our platform is making a positive impact on our customers' businesses.
- LiveAgent Team
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Mediocre lifecycle management
Revisado el 23-11-2021
It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
Puntos a favor
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
Puntos en contra
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots.
This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
Razones para cambiar a LiveAgent
price affordable and worthy featuresRespuesta de QualityUnit Traducir a Español
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience.
We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term.
All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
LiveAgent is a great help to our support
Revisado el 11-01-2023
We can use this to develop an exciting new approach to interacting with our audience. Insightful tracking of site visitors allows you to pick the brains of your customers and potential buyers.
Puntos a favor
LiveAgent provides a full set of features to facilitate live chat functions on your site. I really like that you can track a user's position and send them a chat invitation automatically while they're on your site.
Puntos en contra
The only real drawback I've found is that you have to log in somewhat often to keep your account from going dormant. Not having to worry about losing access to my account because I forgot to set a login reminder is a huge relief.
Respuesta de QualityUnit Traducir a Español
Hi Alyssa! Thank you for reviewing LiveAgent! We are thrilled to hear that our platform is helping you to interact with your audience and gaining valuable insights into your customers needs. It's always gratifying to know that our tool is helping companies like yours grow and succeed. Keep up the great work! :)
- LiveAgent Team
- Sector: Bienes de consumo
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Surpassing,superlative and startling Help Desk software.
Revisado el 23-01-2023
Enahnce great process of lead generation.LiveAgent increases customer satisfaction.This tool streamlines and accelerates sales process.
Puntos a favor
LiveAgent is a very intuitive,user-friendly and easy to understand and use Help Desk software.This tool ensures that we can seamlessly interact and engage with our customers in real-time and thanks goes to LiveAgent Live Chat feature.This tool also integrate better with other Third-party applications.LiveAgent automate customer support process making it fast for customers to receive fast replies to their queries.
Puntos en contra
I don't experience anything that challenges me while using this amazing Customer Service and Help Desk software because it meets and satisfies all our needs.
Respuesta de QualityUnit Traducir a Español
Hey there! Thanks so much for taking the time to leave a review about LiveAgent. We're thrilled to hear that it's been a great tool for lead generation. Streamlining and accelerating the sales process is exactly what we aim to do with our software, so it's great to hear that it's working for you. Keep up the good work and let us know if there's anything else we can do to enhance your experience with LiveAgent. Thanks for choosing our tool!
- LiveAgent Team
- Sector: Contabilidad
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Customer Service at its best
Revisado el 16-02-2023
I have been able to respond to my clients questions and hence i now know my company's weaknesses an strengths
Puntos a favor
Firstly, it is so cheap to deploy and maintain. I have been able to keep track of the chat history of my clients. I like its simple user-friendly interface. I highly recommend this tool
Puntos en contra
Sometimes it lags, you can try work on that. Everything else works well with me. thank you so much
Respuesta de QualityUnit Traducir a Español
Thank you for your review Paul! We're glad to hear that you find LiveAgent cheap to deploy and maintain.
Regarding the lagging issue you mentioned, it's possible that there could be a variety of factors that could be contributing to this, such as internet connectivity or other technical issues. However, if you continue to experience this problem, it may be worth reaching out to our support team to see if they can provide any assistance or troubleshooting tips.
Thank you again for sharing your feedback on LiveAgent, and I hope that it continues to serve your needs well.
- LiveAgent Team
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Customer Care
Revisado el 19-02-2023
I can now respond to my customer messages in time and hence i have increased my sales
Puntos a favor
It is so simple to use and maintain. Also, it is cheap to deploy and maintain. Requires less training
Puntos en contra
Sometime the systems becomes too slow; maybe you can work on that
Respuesta de QualityUnit Traducir a Español
Hello Carol! Thank you for taking the time to review LiveAgent! We strive to make LiveAgent as user-friendly as possible, and we're glad to hear that our efforts have paid off.
Regarding your feedback on the system occasionally becoming slow. Our team is constantly working to optimize performance and ensure that the software runs smoothly, but we understand that there may be occasional issues caused by network or incorrect settings. If you ever experience any further problems, please don't hesitate to reach out to our support team for assistance.
- LiveAgent Team
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Saves resources in a great way.
Revisado el 12-02-2023
Solving problems of engaging teams , colleagues and customers all in one place. Lively meetings on very clear video conferencing.
Puntos a favor
Most impacted us on telephony it is so easy in managing calls from any department.Holding live meetings on cloud which enhance flexibility.Helped in solving customer issues as a service desk.
Puntos en contra
The pop up updates are tiring since they appear while using the application and more so while on the customer Service desk part.
Respuesta de QualityUnit Traducir a Español
Hello Marylyn! :) Thank you for your awesome review! We are thrilled to hear that you are finding LiveAgent's telephony function beneficial to your needs and we hope it continues to meet your expectations. Please don't hesitate to reach out to us 24/7 if you have any questions or further feedback.
- LiveAgent Team
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Best Software in The Market for Live Chat & Help Desk in your website
Revisado el 15-02-2023
Puntos a favor
Live Agent is the Best available Software in the Market for all kind of Live Chat , ticketing features & Help Desk in your website for better user engagement & user experience. It has best features & modules for live chat & instant messaging.
Puntos en contra
The User interface of the software need to be improved
Respuesta de QualityUnit Traducir a Español
Hello There! Thank you for your review! :) The UI is being impoved with almost every iteration / update. If you have any feedback or see any particular areas for improvements, feel free to drop us a message via chats or email. We are thankful for any information that will help us to improve LiveAgent for our customers.
- LiveAgent Team
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The software that has changed our relationship with customers
Revisado el 18-03-2020
LiveAgent has been a major change in our company. We have tried other solutions before, including some free ones, but none has been as good as LiveAgent. Not everything is perfect, but the positive is a lot. Clients have congratulated us on the technical support and consultation service, and clients are the most important thing to us. I think that LiveAgent has managed to improve our image and has achieved a better opinion of our brand and our company
Puntos a favor
The positive points are many but the main ones are
- Excellent technical attention (they attend quickly to any consultation)
- Easy to manage
- Supports multiple languages
- Quite configurable
- Complete options for technical support
- We have managed to integrate some other services
- Everything is customizable: emails, answers, FAQs, etc
- The email response system is almost instantaneous and works perfectly
Puntos en contra
Some negative points or points that need improvement:
- Some customization options are missing
- The database of frequently asked questions needs to be improved
- We've never managed to use live chat
- When you answer a ticket or message, you are not allowed to record the screen to automatically attach a video or audio explanation (this would be a great feature). We have to record it with other software and attach it there
- The aesthetics of dashboarding are still a little old
- A web widget is missing (not wordpress)
- The configuration of the emails is not very intuitive
Alternativas consideradas
Zendesk SuiteRazones para elegir LiveAgent
We changed because there were failures. Sometimes the emails never arrived, or our responses were spammed. Other times, it was a problem of limited functionalityRazones para cambiar a LiveAgent
The prices are very expensive because to the base price you have to add a lot of complements that add up and add up, raising the price a lot. It seems to be a good platform but, besides, it has never answered several queries we made before paying (it seems that trial users are not served but we can't risk not being served either when we pay)Respuesta de QualityUnit Traducir a Español
Hi Francisco,
Thank you very much for your honest feedback. We are glad to hear LiveAgent has been able to make your day-to-day work life a little easier. That said, we are aware no software is ever truly perfect - our team works hard every single day to further enhance and improve the software to truly match every need on the market. Don't hesitate to send us an email at [email protected] should you need any help at all and stay tuned for more updates!
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great all in one solution.
Revisado el 18-03-2020
Overall, we have one product for web, email, chat, and phone support.
Puntos a favor
It was easy to get started and provides an all in one solution for helpdesk and support. The fact that it can connect to our website and provide chat as well as a knowledge base was great... but adding the capability of Phone Support through VOIP connections gives it an edge over almost everything out there.
It's very customizable and we haven't found any issues with making it do what we need it to do.
The support folk are good and answered all questions we had, but frankly we didn't really need them too much when we got started.
They have continued to fix bugs and add features, so it's an active and live product that keeps getting better.
Puntos en contra
The UI could be a lot better. It's not bad, but it's not super great either. It takes a while to learn how to use the interface as some aspects aren't obvious. Once you know them, it's not bad, but it should be more obvious how to use it.
Razones para elegir LiveAgent
We found the package of features more substantial and the price was excellent.Software anterior
CrispRespuesta de QualityUnit Traducir a Español
Hi Christopher, thank you for your honest feedback! I am very glad to hear that you have managed to set everything up according to your needs as LiveAgent was developed in a way that each customer can custom the whole automation part and other features to their needs as we understand that business can be different from one to another :) Feel free to shoot us an email at [email protected] with suggestions on improving the UI or any other suggestions you might have! We would be more than happy to pass that on our developers :)
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Excellent Customer Service & Support and a Tried and Tested System
Revisado el 19-03-2020
I'm really impressed with the capability and options available in live agent, without having to pay an arm and a leg. They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
Puntos a favor
I really love the quick, responsive and helpful customer service given by LiveAgent. They have always gone above and beyond in answering questions, without leaving you waiting hours or days trying to DIY it yourself.
The system itself is thorough and has everything most small businesses need to offer Help Desk Services for their clients.
Puntos en contra
I found the software is a bit dated, and required some round-about measures to do what I want, however it's very stable, and fulfills my needs.
Razones para cambiar a LiveAgent
Cost, all-in-one solution without needing to pay additional for what should be included services. Features. Their reputation and experience in the industry. They are a well known platform that has been around for a long time.Respuesta de QualityUnit Traducir a Español
Hi Vanessa! Thank you for your generous review. LiveAgent team is always here for you in case you need any help - that is why we have active online support which is trying to make your life a little by easier. We believe that there is no point leaving you without the needed assistance :) In case you would like to give us some suggestion regarding the part where you are mentioning "I found the software is a bit dated" feel free to evaluate and send us your perspective at [email protected] - we are always open to ideas.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Huge platform with many possibilties.
Revisado el 16-04-2021
I have been using LiveAgent for a couple years and find it an excellent choice, you will be able to easily keep tabs on clients. If you work with a team it brings many gamification badges and all kinds of professional ticket routing features. It also includes many reporting features which are important to keep tabs on how your team and clients are working. LiveAgent also includes many automation possibilities through both no-code SaaS such as Zapier and their own API/Webhooks and Rules automations.
Puntos a favor
I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-channel helpdesk platform. LiveAgent will let you pick and choose which features you use. For example, you can use their live-chat widgets, or you can connect a voice ip line to take calls. It can even handle contact forms. In any case, client information will be readily available for a better support experience.
Puntos en contra
As functional as the web platform is, they are a bit stagnant on modern working life. For example, logging into two browsers will close the session on one side, and their mobile App on iOS doesn't send notifications if you are AFK on your computer. The app is not very friendly. Knowledge base pricing seems a bit high for what I believe is a very simple feature.
Respuesta de QualityUnit Traducir a Español
Hi Alfredo :) thanks a lot for your kind and honest feedback! We are thrilled to have you with us. We want to be the best on the market and our team is taking notes of any suggestions for improvement via chats on our website or via email at [email protected]