Opiniones de Kommo

Es un CRM con muchas integraciones y aun precio muy reducido en comparación con sus rivales. Es fácil de utilizar y configurar. Incluye Bots automáticos y conexiones con muchas herramientas y plataformas de captación de leads. Las limitaciones por volumen también son bastante más amplias que otras plataformas y es algo a tener muy en cuenta.

El servicio técnico no es todo lo rápido y resolutivo que debería y las integraciones personalizadas están muy limitadas por la API.

Tiene muy buenas caracterisitcas, bots, envío de mensajes masivos, facil de integrar, el precio...

NO FUNCIONA ninguna característica, por momentos todo va bien pero cada pocos días la plataforma se daña y no me puedo comunicar con mis clientes, la respuesta del CRM es "estamos trabajando en ello" pero pueden pasar meses y siempre le van a decir "estamos trabajando en ello"Es un CRM que NO me permite comunicarme con mis clientes.

Lo veraz y completa en desarrollo de estar cerca del cliente y brindar la seguridad perfecto de nuestro equipo.

La capacidad de almacenamiento debería de estar con más amplitud.

La cantidad de funciones que tiene y la facil integración con whatsapp

LA terrible atención que ofrecen. Mucha lentitud de respuesta 5 días intentnado qeu me solucienen algo que debería ser sencillo. Soy usuario avanzado de este tipo de productos.Van pasando de uno a otros y sin da soluciones, no se preocupan de hacer un followup del problema. El producto, muy bueno, la atención terrible

es bastante completo, tiene todas las funciones q se necesitan

no funciona la mayoria del tiempo, no se si son problemas con el servidor o algo mas

Me encanta que podemos automatizar conversaciones con nuestros leads a partir de bots que hacer el proceso muchísimo más sencillo!

A veces el boy manda un mismo mensaje muchas veces

La facilidad para interactuar con la aplicación

Que falta algunas integraciones, pero las que tiene me han servidor mucho

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Easy to integrate across third party channels

Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients

I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.
We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself.

The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.