Opiniones de Mindbody

Hev mejorado en cuestión de coaching atrayendo mas clientes, mejorando mis servicios.

La usé para un cliente que requería una solución de reservas para su negocio, funciono muy bien, aunque fue un poco difícil de aprender

Buena, tiene varias cosas por mejorar pero creo que si siguen así pueden ofrecer una gran solución o ayuda para las empresas o negocios de gimnasia

Es tu poder transmitirle a tus usuarios como llevar una vida saludable, y sus diversidad de programas de entrenamiento

Se decidió comenzar con Mindbody sin haber valorado otras opciones. tiene muchas funciones pero ante un problema de funcionamiento no se responsabilizan, Los costes son elevados teniendo en cuenta la falta de soluciones ante fallos graves de su sistema de reservas online. ESPERANDO UNA RESPUESTA Y SOLUCIÓN A LOS PROBLEMAS QUE NOS SIGUEN SUCEDIENDO , me encuentro escribiendo esta valoración después de MAS DE 2 AÑOS COMO USUARIO. Estamos calculando los costes de migrar todo a otra plataforma, hemos desarrollado con consultoras IT integración en crm Bitrix y hemos invertidos varios Miles de Euros en todo el proceso, Facturamos más de 120.000€ al mes a través de este sistema y no tenemos garantias, su contrato no te protege ante fallos, Mindbody no asume responsabilidad alguna en este sentido. PONER TU NEGOCIO Y TU SISTEMA EN UN SOFTWARE QUE NO TE DA SOLUCIONES PUEDE SER MUY PERJUDICIAL, TAL Y COMO NOS ESTÁ SUCEDIENDO EN ESTOS MOMENTOS.

Overall, I love how this software helps me and our company on our needs.

Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.

MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees who spoke to us never had the same answer. I purchased the license and merchant account in 2012, and always paid the fees through my bank account. They refused to send the 2012 contract. I know the license and merchant account contract states I am the purchaser and owner. However, they dod not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. In preparing to close down the business, MindBody insisted she was the owner even though she was on her way out. This is outrageous and illegal. In addition, last quarter, MIndBody forced our clients to switch to the new app even though many did not want to handle their sign ups and payment on the app. Poor way to treat my customers; we get the blowback for MindBody decisions. They finally now recognize that I am the owner when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account almost impossible and outright improper. Here is a recent example. We were told that we would have 90 days after the termination of the contract to download our information. Now, they are claiming that we have only 24 hours to download all of the information. Some information such as liability waivers had to be obtained on each client separately. We have over 800 waivers. Their solution is that we pay them $500 to download the information and send it to us. Extortion! This is only a few examples of how bad poorly MindBody has treated us. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent, immoral and greedy company. Stay away from them and find a different software.

was really excited at signing up to Mindbody and used every resource they offered me. After a year it was becoming costly. I could only put my own clients through and a few integrations didn't work. For a high-priced product - and they are the best they would be a good 1 stop shop for many. My own situation, it was too expensive for the features on offer.

Have been using Mindbody continuously over the past decade as the payment processing system for our business.

It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible.

Incredible waste of time, energy and money for me and clients. Unbelievably frustrating and exhausting.

My overall experience was not great. Software has issues and add-on services have MAJOR issues. After years of trying to get customer service to remedy issues with add-ons and no resolutions I finally dropped all those services and eventually wound up getting a 3rd party partner to provide the services I needed.

I have now moved away from using Mindbody as a booking platform - found cheaper, and more user friendly alternatives.

While the software design is lovely. Everything about the company, getting your own data from the company, how they run, and how they operate are absolutely horrendous and unethical.

A Disastrous Experience with Mindbody. I strongly caution against engaging with Mindbody for your business needs.

They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Great system overall. Best of all the other scheduling systems

Overall, my experience with Mindbody has been overwhelmingly positive. It has greatly reduced the administrative burden, allowing me to focus more on my clients. Despite a few minor drawbacks, it's a highly recommended tool for wellness professionals looking to enhance their business operations.

Mindbody has been a huge part of all gyms I have worked at with many positives but speed of completing tasks is frustrating

Now that sone other softwares are starting to track package usage, they will need to stay ahead of the race or they may loose me. There is a limit that , when they will have priced themselves out of consideration.

I really liked it in the beginning but I grew less enamored by it as time went on

Used it daily for all fitness scheduling and purchases