Opiniones de Userlike

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

- Easy to use
- Top support
- Working without problems
- Clean interface

- Some special features are missing, e.g. prioritising chat partners

I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.

I need a special chatroom for every client. For example I create chatroom and share just link.
And special good price for freelancers.

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)

The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

easy to use and a great interface, i like the modern look and feels and the ajax integration on my website

a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great

It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.

It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.

I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it!

modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features

No parallel usage of chat panel and configuration panel with admin account (same as one of the operators)

Usability is really good and very easy. The time for Setup and Integration of userlike is short time.

From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice

Like that is allows us to stay connected to potential prospects.

Nothing really bad to say about it, overall satisfied.

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

The number of interactions with the visitors on my website increase after the installation of chat.
It works fine and it is easy to understand. Recommended

I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.

Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.

The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.

Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.

Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.

Easy site integration. Professional look/feel with lots of add-on capabilities.
Useful audio & visual cue notifications.

Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.