Opiniones de SAP Customer Experience

SAP Customer Experience

Software CRM empresarial

Calificación general

4,2 /5
(243)
Relación calidad-precio
4,0/5
Funciones
4,2/5
Facilidad de uso
3,8/5
Asistencia al cliente
4,1/5

84%
Un ha recomendado esta aplicación
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Opiniones de 243

Iago
Iago
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Todo lo que necesitas para la relación con tus clientes integrado en SAP

Revisado el 07-02-2023

En general, es excelente para realizar seguimiento de las inquietudes, preguntas, pedidos y...

En general, es excelente para realizar seguimiento de las inquietudes, preguntas, pedidos y contactos de los clientes.

Puntos a favor

Muy útil para mantener notas sobre problemas con clientes, pedidos, etc. Se vincula directamente con SAP, y ahora permite obtener especificaciones reales de SAP . Facilita la interacción con el cliente si varias personas tienen que interactuar con un cliente. El flujo de trabajo es realmente su punto fuerte".

Puntos en contra

El elevado precio de cada módulo de SAP pueden provocar que muchas empresas migren a otras soluciones.

daniel alberto
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Organiza Tus ventas con SAP

Revisado el 14-02-2023

La app esta desde mi telefono celular encontar informacion de productos de forma rapida y sencilla,...

La app esta desde mi telefono celular encontar informacion de productos de forma rapida y sencilla, actualizar bases de datos, precios, numero de stock de los productos, poder gestionar reclamos a los clientes realmente agiliza el trabajo

Puntos a favor

En mi caso utilizamos el software en la parte de ventas, seguimiento de clientes, tickes de reclamo, asi mismo como verificar stock de los productos, disponibilidad en otras sucursales, disponibilidad de envíos, modificar stock, inventarios, realizacion de facturas entre otros, la app es muy intuitiva, su interfase muy sencilla de entender, permite descargar al teléfono celular

Puntos en contra

La licencia es un poco costosa, debe ser gestionado por empresas

Almudena
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

La solucón CRM y CX de SAP

Revisado el 25-02-2023

SAP Customer Experience es la mejor solución CRM y CX que puedes instalar si ya tienes alguna de...

SAP Customer Experience es la mejor solución CRM y CX que puedes instalar si ya tienes alguna de las herramientas ERP que ofrece SAP, al ser una integración mucho más sencilla.No ofrece nada nuevo que no tengan el CRM, pero ello no le quita mérito, ya que cualquier empresa cuando alcanza cierto tamaño debería tener uno y esta es una solución muy válida y completa.

Puntos a favor

La principal ventaja de SAP Customer Experience es que es el software CRM y CX de SAP, por lo que si ya tienes el ERP de esta misma compañía la integración es muy sencilla y limpia.Nos permite tener una visión completa de todas las relaciones con los clientes: sus preferencias, históricos , ofertas, pagos, etc. Con esta herramienta podemos recudir los procesos y tareas repetitivas automatizándolas y estándarizándolas, lo que nos permite ahorrar tiempo y dinero.

Puntos en contra

Como todo lo relaciona con SAP es caro y eso hay que tenerlo en cuenta. En caso de necesitar personalizaciones requerirá de un equipo especializado lo que aumentaría todavía mas el precio de una posible implantación.A pesar de que si se integra bien con las herramientas de SAP, en caso de querer conectarlo con otros ERP's puede ser complejo, por lo que si no tienen ya instalado alguno de los ERP's de SAP yo no lo recomendaría.

Neydis
Neydis
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Es una herramienta increíble para conocer el estatus de como esta la empresa.

Revisado el 31-10-2022

Puntos a favor

Que está formado por módulos para poder administrar mejor el orden de una empresa.

Puntos en contra

Los reportes. Que se deben implementar Z

Ravikumar
Ravikumar
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SAP Hybris application is boosting your organization

Revisado el 23-10-2018

I am basically administrative consultant to deployed in the server and configuration of the sap...

I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level

Puntos a favor

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

Puntos en contra

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

Ludmila
Ludmila
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

SAP experience

Revisado el 01-04-2023

I use SAP every day for ordering components in our factory and also parts from external supplier,...

I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company

Puntos a favor

i have big overview about materials in company, possibility have a lot of information on one place

Puntos en contra

adding new roles is all time problem, using correctly transaction is not so easy

Michael
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Cumbersome menus and not enough access to data in one place

Revisado el 12-12-2018

My biggest pet peeve is that when you hit the back button on your browser, it goes back to the...

My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.

Puntos a favor

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Puntos en contra

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...

Revisado el 20-06-2018

The best benefits that I use it for is credit card processing as well as inventory management.

The best benefits that I use it for is credit card processing as well as inventory management.

Puntos a favor

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Puntos en contra

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Ritam
Ritam
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SAP Experience in Enterprise Asset Management

Revisado el 22-09-2022

Puntos a favor

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Puntos en contra

Standard table entries cannot be rectified directly and correction programs need to be build.

Michael
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Make sure it is implemented properly, or it will never be correct

Revisado el 10-07-2019

It is good for issuing and dispatching service techs based on customer requests. Still need ECC to...

It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.

Puntos a favor

The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

Puntos en contra

The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

Stephanie
Stephanie
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

SAP CRM

Revisado el 12-02-2019

I have had a very good experience with this tool because it allows me to leave notes on each of the...

I have had a very good experience with this tool because it allows me to leave notes on each of the tickets and in the future I can use them to validate information and resolve the client's failure more quickly.

The tickets that I create in SAP CRM are to solve glitches in clioentes so I use it daily to be able to do this in a frayed and simple way.

Puntos a favor

I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.

Puntos en contra

In some cases the tool hangs and takes time to update.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

A Powerful CRM

Revisado el 18-03-2019

Puntos a favor

It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.

Puntos en contra

It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

Usuario verificado
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Excellent system for integration of all you business into a single platform

Revisado el 17-07-2019

Purchase requisitions,process flow, and live status of the product and any particular operation can...

Purchase requisitions,process flow, and live status of the product and any particular operation can be done with very ease.

Puntos a favor

The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.

Puntos en contra

This is bit complex to learn, Some training is needed for it's usage.

Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Very Compatible to user

Revisado el 21-12-2020

Very much satisfied.

Very much satisfied.

Puntos a favor

SAP CRM 7 hosted on web. That is most interesting thing.

Puntos en contra

Sometime it run little slow as it is hosed on web so speed should be improved

Isaac
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Providing a clearer and easier experience to customers in a company thanks to SAP Customer...

Revisado el 17-05-2023

As I have said before, as a future network engineer I have had the opportunity to use SAP Customer...

As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it remains to be said that this system has proven to be a comprehensive solution. and powerful to address our business needs, it provided us with a pleasant and pleasant experience when working for our clients, which has significantly improved our ability to provide an improved, personalized and quality service to them. I would definitely use this tool again.

Puntos a favor

As I said in a review I did before, I worked with other SAP systems or similar to this one to improve the experience of the clients we had in a small company, and it must be said that this one, like others, I liked a lot because of its functions in specific areas, such as: marketing, e-commerce, sales and customer service. Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer experience strategies.

Puntos en contra

I must admit that strange as it may seem, I did not find anything negative about this tool.

Dipesh
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Customer focused comprehensive product by SAP

Revisado el 11-06-2017

I would like to recommend this product to the business owners whose revenue is over a million...

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Puntos a favor

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Puntos en contra

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

José Rafael
Calificación general
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a...

Revisado el 24-05-2018

The benefits were economic. By being able to integrate it with an Opensource application of...

The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Puntos a favor

We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Puntos en contra

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Jessica
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Quite ROBUST!

Revisado el 03-10-2017

Puntos a favor

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Puntos en contra

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

Felipe
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Complete CRM, needed for all media and large business

Revisado el 13-11-2019

We use the software to control and manage activities and services. receipt of material, travel...

We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Puntos a favor

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Puntos en contra

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Leo
Calificación general
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

All in one CRM but slow and complicated.

Revisado el 18-02-2019

Overall, this software is for the advanced users only. Not too user friendly and very slow. I would...

Overall, this software is for the advanced users only. Not too user friendly and very slow. I would still recommend it if you have the patience on learning on how the software works.

Puntos a favor

All that you need is there. You can compose an Email, create reports, sync it to your soft phone, data entry and all the information that you need. With just a click on the search button, everything that you need will be there. Great customer support too! Downtime will not take so long before it gets fixed.

Puntos en contra

Sometimes all the clicking is so complicated. The software is super slow. Sometimes it will take forever to load up specially when you open multiple tabs. Crashes most of the time even if you have a fast computer. Very complicated commands that it will take time before you figure them out.

Dana
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Labor intensive data entry system, but gets the job done.

Revisado el 25-04-2018

Puntos a favor

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Puntos en contra

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Usuario verificado
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Convenient and accessible

Revisado el 09-09-2018

Puntos a favor

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Puntos en contra

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Patrick
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Just not a CRM system--it's basically just ECC with the CRM label slapped on

Revisado el 05-10-2016

Massive implementation and our users hate it. Struggle with performance issues and complexity of...

Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.

Puntos a favor

Integrates pretty well with ECC

Puntos en contra

Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

Prabhjyot
Calificación general
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

It has been great experience with SAP CRM. It's a cost effective and easy to use with high...

Revisado el 18-07-2017

It provides information which leads an insight into action, & maintains focus on productive...

It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Puntos a favor

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Puntos en contra

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Usuario verificado
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

SAP CRM

Revisado el 23-02-2019

Puntos a favor

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Puntos en contra

complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.