Opiniones de When I Work

When I Work
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
Opiniones de 1139

- Sector: Administración educativa
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Buena organización
Revisado el 29-01-2024
La seguiré probando. Por el momento me está gustando.
La seguiré probando. Por el momento me está gustando.
Puntos a favor
Me ha servido para organizarme con una mayor optimización.
Puntos en contra
Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Reseña del software When I Work: Eficiencia en la gestión de horarios laborales
Revisado el 09-02-2023
When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las...
When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.
Puntos a favor
Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.
Puntos en contra
Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.
Respuesta de When I Work
Hi there!
Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work!
Best,
Shanyce

- Sector: Automoción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
When I Work Makes My Scheduling Easy!
Revisado el 15-11-2023
I was first introduced to When I Work when I started working here as a call-center agent five years...
I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Puntos a favor
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Puntos en contra
I honestly can't think of any. I love this product.
Respuesta de When I Work
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Game Changer
Revisado el 06-03-2024
It's been a huge change in scheduling each week. I used to dread it but no it's so much more...
It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.
Puntos a favor
I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.
Puntos en contra
The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.
Alternativas consideradas
Square Point of SaleRazones para elegir When I Work
Too many of our employees were struggling to utilize the availability/time off features with ScheduleFly.Software anterior
ScheduleflyRazones para cambiar a When I Work
Square didn't have an option to put up a shift, only to swap.Respuesta de When I Work
Hi Marilee,
Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work!
If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you.
Thank you for choosing When I Work!
Warmly,
Shab

- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
When I work is going to be late
Revisado el 04-10-2024
I don't think I'd recommend this to anybody else.
I don't think I'd recommend this to anybody else.
Puntos a favor
I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.
Puntos en contra
I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.
Respuesta de When I Work
Hi Jordan,
We are sorry to hear that you experienced issues that caused misunderstandings in your workplace.
We appreciate your feedback and want to make sure we are improving your experience.
If there are specific issues you are experiencing or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Hannah
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Time Tracking Tool
Revisado el 10-11-2024
Puntos a favor
Flexibility for creating different shift types and pay categories by staff.
Puntos en contra
Payroll side isn’t fully there. For example, contractors don’t have a self service side for paystubs, etc.
Alternativas consideradas
GustoRazones para cambiar a When I Work
Flexibility to create different positions and assign per staff member.Respuesta de When I Work
Hi Amber, thank you for leaving such a positive review. We really appreciate your support!
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Simple and effective
Revisado el 06-03-2024
Puntos a favor
Easy to set up time shift templates confirmations
Puntos en contra
Sometimes difficult to confirm shifts for all employees
Respuesta de When I Work
Hi Brett,
Shab here from When I Work. We are delighted by your review - thank you!
If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User and Mobile-friendly Scheduling at a Glance
Revisado el 13-09-2023
My overall experience has been great. Customer service is always generally available or responds in...
My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Puntos a favor
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Puntos en contra
The schedule time input might be a little tricky sometimes.
Respuesta de When I Work
Hi Silvia,
Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work!
Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/
We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!
To keep informed of any future updates, When I Work does provide updates on product releases through the link below!
https://help.wheniwork.com/article-categories/product-updates/
If you have further feedback or other suggestions, please do not hesitate to reach back out!
Warmly,
Lexie
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
When I Work is the go to time tracking solution I recommend to all my accounting clients
Revisado el 25-06-2023
Overall When I Work is a great time tracking solution. It works well, and the report outputs are...
Overall When I Work is a great time tracking solution. It works well, and the report outputs are easy to work with when running payroll. The only thing that could improve is that the sync feature would work with Quickbooks simple start and essentials. Currently the sync function only works with quickbooks plus and above, and not all my clients have a plus level subscription, adding manual entry for payroll.
Puntos a favor
The ability for employees to clock in from their smart phone and the system logging their location is very useful. The chat feature also helps employers to communicate the days tasks quickly.l
Puntos en contra
The pricing structure seems to always be changing and every time I recommend it to a new or existing client, the current pricing is different than what my other clients are on. I need to be constantly checking the newest pricing before I recommended and begin setup for new accounts.
Alternativas consideradas
QuickBooks TimeRazones para cambiar a When I Work
I have tried other time tracking solutions but they all were a little clunky on the admin side when making adjustments. When I work has a spreadsheet like layout that makes it every easy to visualize and make adjustments.Respuesta de When I Work
Hi Luis,
Shab here from When I Work. Thank you for taking the time to write us such an amazing review. Our Customer Care team would be happy to help you out with any questions you may have. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance if needed.
Thank you again for your review!
Warmly,
Shab
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
When I Work is Easy to Use and isn't packed with bloatware
Revisado el 31-10-2024
When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to...
When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to date, and doesn't feel bogged down with a ton of stuff that isn't needed for scheduling purposes like you will find in most of the legacy scheduling softwares.
Puntos a favor
The best part about using When I Work is that people can drop, pickup and reschedule their own shifts. If two people want to swap it's easy for them to do it themselves without having a manager intervene.
Puntos en contra
The part I like least about When I Work is the inability to save my filters or views. We have multiple retail locations and employees switch back and forth between locations so it is nice to be able to open When I Work and be shown the schedules for all locations right away, instead, every time I open the webpage it defaults to only showing me the people that are at the same physical location as myself and I have to go in and manually select the other locations for it to show up. It is at most a minor annoyance and not a deal breaker.
Respuesta de When I Work
Hi Dakota, Thank you so much for leaving such a wonderful review of our app! Your feedback about saving filters is appreciated, as we are always looking for ways to make improvements.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Good for the Basics!
Revisado el 28-10-2024
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience....
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time
Puntos a favor
I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team
Puntos en contra
I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.
Respuesta de When I Work
Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier.
We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services.
We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort.
Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/.
We're always happy to support you in any way we can!
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
When I Work is great
Revisado el 25-11-2024
This app is great. It's the easiest scheduling app there is. Not much to it but employees can...
This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it.
Puntos a favor
I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there.
Puntos en contra
I do not have any cons about When I Work
Respuesta de When I Work
hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Clear work schedule, easily accessible by phone!
Revisado el 18-07-2024
I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the...
I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.
Puntos a favor
Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)
Puntos en contra
The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.
Respuesta de When I Work
Hey Josh,
Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Intuitive Scheduling Software with Mobile App Flaw
Revisado el 06-03-2024
Overall, the experience of investigating the software capabilities with the sales representative to...
Overall, the experience of investigating the software capabilities with the sales representative to fully operationalizing with our team went smoothly.
Puntos a favor
Initial set up of user profiles and templates for shifts is intuitive and quickly completed. The strategy behind setting up multiple schedules and how to incorporate tags vs user roles needed extra training by our sales representative. Once we understood the output of these variables, the set up continued to be admin friendly.
Puntos en contra
There is continued frustration with basic users receiving notifications to their mobile devices. Despite multiple attempts with the online customer service to resolve, some users still do not receive the notifications. This was a high-value variable anticipated by our team that continues to give frustration to some users.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good product for scheduled
Revisado el 17-10-2024
Overall a good product and nice for what we need
Overall a good product and nice for what we need
Puntos a favor
Nice platform and set up. Easy to look at.
Puntos en contra
Constantly signs out employees, so have to log back in frequently
Respuesta de When I Work
Hi Holly,
Shab here from When I Work. Thank you so much for your feedback! We love to see that you and your team are enjoying the app.
Our Customer Care team would be happy to help your employees out! If they can please submit a ticket at https://help.wheniwork.com/submit-a-ticket/, we'd be happy to help!
Thank you!
Warmly,
Shab
- Sector: Entretenimiento
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
When I Work Review
Revisado el 06-02-2024
Puntos a favor
I enjoy the simplicity in a software that is capable of achieving so many different things.
Puntos en contra
The team communication aspect has quite a few bugs that do not seem to ever be fixed. Occasionally, messages and chats will disappear.
Respuesta de When I Work
Hi Amaiah, We are glad to hear that you are enjoying the app. Our Customer Care team will definitely want to take a closer look into what you are experiencing. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
When I Work worked for us!
Revisado el 07-07-2024
This was a very user friendly software for scheduling. It made the supervisor's job easier and...
This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.
Puntos a favor
It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.
Puntos en contra
I really was happy with When I Work. I had no major issues. I would like to switch back.
Respuesta de When I Work
Hi Beverly,
Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.
Take care!
- Sector: Organización de eventos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User Friendly
Revisado el 06-03-2024
Great system! As someone who came from Quickbooks, this is a much more in depth database.
Great system! As someone who came from Quickbooks, this is a much more in depth database.
Puntos a favor
I love how easy it is to navigate the data and schedule employees and track their time.
Puntos en contra
On the mobile app, you can't find the clock in button, at least with mine you can't.
Respuesta de When I Work
Hi Becky,
Shab here from When I Work. We're happy to see that you are enjoying the app!
If there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Thank you.
Warmly,
Shab
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
When I Work Shifts Usage
Revisado el 24-07-2024
Puntos a favor
When I Work is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel.
Puntos en contra
When I Work can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses.
Respuesta de When I Work
Hi Asha,
Shab here from When I Work. We appreciate you taking the time to write wonderful feedback about our app, and we love to see that you are enjoying When I Work! We also appreciate the feedback on the cost and love hearing from customers on their experiences. Thank you for writing in!
Warmly,
Shab
- Sector: Ingeniería civil
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Easy to Use!
Revisado el 22-05-2024
Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.
Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.
Puntos a favor
It is very easy to clock in & out, as well as request time off. A very easy & straightforward app to use.
Puntos en contra
Many times I find that my clock in or clock out submission does not go through - it's like the app glitches & doesn't allow me to do anything, so I have to reach out to my supervisor to fix my timesheet. But you can't tell that it glitched until you go back to the app to clock in or clock out again.
Respuesta de When I Work
Hi Taylor, thank you for leaving us a review! If you experience this behavior please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.
- Sector: Arte y artesanía
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Restrictive, Burdensome Software
Revisado el 04-10-2023
Puntos a favor
we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.
Puntos en contra
I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.
Respuesta de When I Work
Hi Justin,
Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that.
Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
Thank you again for taking the time out of your day to provide us with your valuable feedback.
Warmly,
Shab
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Critical Business Tool For The win
Revisado el 07-03-2024
Solid. We continue to use this product and have not investigated other options.
Solid. We continue to use this product and have not investigated other options.
Puntos a favor
It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.
Puntos en contra
I do wish customer service was easier to engage vs a series of links being sent my way.
Respuesta de When I Work
Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
When I Work Tells Me When I Work
Revisado el 31-08-2023
Our employees enjoy being able to see the schedule for the entire organization, as well as breaking...
Our employees enjoy being able to see the schedule for the entire organization, as well as breaking down the view into their specific location when needed. They are also notified in real time of any changes that are made, and have the ability to trade shifts with other employees through the app.
Puntos a favor
When I Work allows us to schedule for all of our locations in one place. We love that we can color code each location and positio, making it easy to break the schedule down into various views.
Puntos en contra
We once attempted to integrate When I Work's time tracking feature, but there were several issues that could not be corrected for our needs.
Respuesta de When I Work
Hi there Ashley,
Sarah here from the team at When I Work.
Thank you for taking the time to review the When I Work app. We are thrilled to hear that you love it as much as we do!
I appreciate your feedback regarding the Time & Attendance features not quite meeting your business needs. We are always looking for ways to improve the app and features, and user feedback is the most important factor in those improvements.
Please don't hesitate to reach out to our Care Team, or direct your team to, by visiting https://help.wheniwork.com/submit-a-ticket/. We are always happy to help!
Again, thank you for this review and feedback. Have a lovely day!
Best,
Sarah
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I love the perks
Revisado el 03-05-2024
I really like this app and I will use it again. on my nect job that offers it.
I really like this app and I will use it again. on my nect job that offers it.
Puntos a favor
What is there not to like about the app, you get to see everything and all the days that you work and the days that you dont work.
Puntos en contra
I wish that therer w ++++
I wish that there was an part where you could request the time to take off from the job or the day that you have up there.
Respuesta de When I Work
Hi Jasmine,
Shab here from When I Work. Thank you for your wonderful feedback! We love to see that you are enjoying the app and it's many features. Regarding Time Off requests, our team would be happy to walk you through how they work! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance.
Thank you again for your wonderful review and have a great week!
Warmly,
Shab
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
One of the best
Revisado el 09-05-2024
Overall I have had a great experience with When I Work.
Overall I have had a great experience with When I Work.
Puntos a favor
I love how you can request time off and switch shifts on this program and that I receive all of the notifications. I also love the ability to run reports to tell me who worked which shift and it puts it right onto an excel spreadsheet.
Puntos en contra
It's not really with When I Work but the way that our shifts are named and the times, it makes it a little confusing but that's on our end. Everything about the program is really easy.
Respuesta de When I Work
Hi Katie! We appreciate your nice feedback and love hearing from you!