iContact

4,5 (604)
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Software de marketing por correo electrónico y redes sociales

Calificación general

4,5 /5
(604)
Relación calidad-precio
4,4/5
Funciones
4,2/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,6/5

91%
Un ha recomendado esta aplicación
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Opiniones de 604

Carla
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Reseña iContact

Revisado el 16-11-2022

Puntos a favor

La facilidad de uso y para realizar marketing

Puntos en contra

Hasta el momento no encuentro contras para el uso que le he dado

Respuesta de iContact

Thank you for the great review. We are glad that you find the platform easy to use!

Marina
Marina
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

The perfect solution to boost my business.

Revisado el 03-08-2023

I have seen a noticeable increase in the effectiveness of my campaigns and in the interaction with...

I have seen a noticeable increase in the effectiveness of my campaigns and in the interaction with my audience that is great.

Puntos a favor

I really like its ease of use and the amount of features it offers me to maximize my email marketing efforts.

Puntos en contra

The platform sometimes becomes a bit slow when loading certain functionalities and workspaces but it doesn't happen often.

Respuesta de iContact

Thank you for the great review!

Adam
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

iContact: Email Marketing Program with an Eye Catching and Intrusive UI/UX

Revisado el 06-02-2024

Puntos a favor

iContact enables us to reach the targeted audience by creating, customizing and sending outbound marketing emails.

Puntos en contra

To create and design websites and landing pages, I mist integrate with external digital experience programs.

Respuesta de iContact

Thank you for the review! We offer the ability to build and publish Landing Pages. If you have questions about this, our support team would be happy to help.

Usuario verificado
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

I've used iContact for the last five years.

Revisado el 05-04-2018

Puntos a favor

iContact is a low cost solution for basic email marketing. You have access to a strategic advisor. My strategic advisor always provides thorough answers and/or solutions when requested. iContact offers automation with workflows that are easy and quick to build. The user interface is easy to understand.

Puntos en contra

The response time to fix API issues can be slow. iContact does not offer a post unsubscribe survey. I'm not able to download user profile information when exporting email send statistics - this is important for me when I want to do a quick analysis on my data.

Respuesta de iContact

Thank you very much for being a long time iContact customer! We are happy to hear that you have been able to quickly and easily design automations with workflows using your iContact Pro account. We like this feature so much we plan to make it available to all iContact accounts. Thank you as well for your feedback, particularly about adding a post unsubscribe survey. This is being shared with our Product Management team so that it can be reviewed for possible updates in a future release.

Jonathan
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Email Marketing Optimization Tool

Revisado el 27-11-2023

Puntos a favor

Traditional marketing strategies are tedious, expensive and time consuming. iContact makes it easy to create, customize, send and manage email deliverability.

Puntos en contra

Unlike alternatives such as Constant Contact, iContact lack website builder tools.

Respuesta de iContact

Thank you for your great review. We will pass along your feedback to our product team to help make iContact better!

Jason
Calificación general
  • Sector: Investigación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I Contact Customers for 24/7 with iContact

Revisado el 28-01-2024

Email marketing optimization has been at breeze with iContact.

Email marketing optimization has been at breeze with iContact.

Puntos a favor

I like that it is easy to create and personalize marketing emails with iContact.

Puntos en contra

iContact has a robust backend integration capability but it lack website builder tools.

Ewa
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

iContact: Email Marketing GURU

Revisado el 10-04-2024

Puntos a favor

It is way too easy to create and customize marketing emails with iContact.

Puntos en contra

I have used iContact for an extended duration now and it barely fail to accomplish my needs.

Chloe
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

A lot of options when creating

Revisado el 27-03-2024

Puntos a favor

I really enjoy being able to make every email it's own through creation. It is also nice to be able to reuse saved work for different emails.

Puntos en contra

Sometimes the tracking can be thrown off when it comes to the analytics

Samuel
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

iContact for Email Marketing Optimization

Revisado el 26-08-2023

iContact enables me to save time by creating marketing emails via drag and drop functionality.

iContact enables me to save time by creating marketing emails via drag and drop functionality.

Puntos a favor

Through iContact, I am able to automatically create, personalize and send high volume outbound marketing emails.Managing email deliverability is another great thing that I like about iContact.

Puntos en contra

It’s been years with iContact and I face zero errors when using it.

Respuesta de iContact

Thank you for the awesome review!

Kelsey
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Why I Contact Prospective and Existing Customers with iContact

Revisado el 30-07-2023

It automate email marketing by sending high volume outbound marketing emails.

It automate email marketing by sending high volume outbound marketing emails.

Puntos a favor

I like how iContact eradicated traditional marketing strategies such as billboards, which were tedious and time consuming.

Puntos en contra

Unfortunately, iContact doesn’t have freemium version.

Respuesta de iContact

Thank you for your review. iContact does have a freemium version. 250 contacts with 500 email sends!

Perez
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

iContact Is a Powerful Email Marketing Tool

Revisado el 09-05-2024

Puntos a favor

This email marketing system is so reliable.
I like the efficient features of iContact.

Puntos en contra

iContact does not have downsides.
iContact is amazing.

Meghann
Calificación general
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

For Small Businesses ONLY

Revisado el 14-07-2022

Overall, I love iContact for small businesses. I would look elsewhere for bigger businesses with...

Overall, I love iContact for small businesses. I would look elsewhere for bigger businesses with more than 10+ on staff. It could be more user friendly, but it gets the job done and works for our law firm.

Puntos a favor

It's extremely easy to deploy automated marketing campaigns, newsletters, quick information to your target audience using this platform. I enjoyed the ease of use in terms of sending out an email. It's nice for small business owners who don't have the time, energy, or resources to allocate to figuring out an email marketing platform.

Puntos en contra

I love this platform, but it's extremely out-of-date compared to other email platforms. For example, it's impossible to edit a template. For it being 2022, I would assume this would be easier from a user-friendly perspective.

Alternativas consideradas

Higher Logic Thrive

Razones para cambiar a iContact

Ultimately the price point is what led our small business to choose iContact

Respuesta de iContact

Meghann, thank you for your review! It is possible to edit a template. If you need assistance, our support team can help.

Pankaj
Calificación general
  • Sector: Materiales de construcción
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wonderful contact management

Revisado el 21-05-2024

Puntos a favor

iContact really helps in maintainin contacts for survey and marketing purposes.

Puntos en contra

I am very happy with all the features of iContact

Deb
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Longtime user

Revisado el 03-06-2023

Easy to use

Easy to use

Puntos a favor

IContact is easy to use. I don’t use templates, but build my emails from scratch. I can see who engages, who engages more than once, and I can target them for a more personalized follow-up

Puntos en contra

I would use templates if there were more of them geared toward nature (stars in the night sky, for example) or low key parties with a cosmic bentAlso - need more fonts!

Respuesta de iContact

Thank you for your review! we will share your product feedback with our team.

Ray
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

iContact Review

Revisado el 30-07-2023

Overall it was positive

Overall it was positive

Puntos a favor

For the most part it was relatively easy to use and manage

Puntos en contra

Competitors are more widely used and seamlessly integrate with other services

Respuesta de iContact

Thank you for your feedback! We will pass along your feedback to help make iContact better.

Victoria
Calificación general
  • Sector: Música
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great for a free service

Revisado el 22-06-2023

Puntos a favor

Icontact has served us well over the past year for our newsletters and promotions. Take your time learning how to use it and watch the tutorials!

Puntos en contra

Took a little while to figure out navigation

Respuesta de iContact

Thank you for your review. We will pass along your feedback about the product navigation.

Henry
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Why I love iContact

Revisado el 14-03-2023

When it comes to email marketing, which is where we see the most success for our company, I trust...

When it comes to email marketing, which is where we see the most success for our company, I trust iContact. Once you get the idea of it, using it is a breeze, and if you need any assistance, the service's customer support is second to none. The email creator is easy to use and the l admin features are unrivaled. The greatest benefit we've seen from using iContact is the assistance we've received from their support staff and I will continue to reach out to the team for advice on refining our marketing strategies.

Puntos a favor

Email Marketing, Landing Page functions, Email Automation, Email & contact management

Puntos en contra

I'm still learning to use all the features that are available. I have not hit a road block at this point and can only comment on my satisfaction with the program.

Respuesta de iContact

Thank you for the awesome review! ����

It means a lot that you took the time to write about using iContact.

Jose
Calificación general
  • Sector: Relaciones públicas y comunicaciones
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Customer Service

Revisado el 04-01-2023

Very good!

Very good!

Puntos a favor

We've used iContact for several years and their Customer Service personnel are wonderful. They go above and beyond, are extremely professional and so helpful always.

Puntos en contra

I wish it were easier to remove contacts and easier to move contacts around to different lists.

Respuesta de iContact

Thank you for your great review. We will share your feedback with our product team.

Here are some articles that might help in regards to working with contacts. You can also contact our support team for help.

https://kb.icontact.com/hc/en-us/articles/360001517252-Remove-Contacts-from-a-list-or-delete-contacts-from-your-Account

https://kb.icontact.com/hc/en-us/articles/360001655651-Move-Contacts-from-One-List-to-Another

Judith
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

IContact is an Essential Tool for Communicating with Our Congregation

Revisado el 18-05-2022

My experience had been very positive. Customer Support, when needed, is very responsive and helpful.

My experience had been very positive. Customer Support, when needed, is very responsive and helpful.

Puntos a favor

I enjoy its ease of use and the ability to use graphics to add interest to our newsletter. The Dashboard is a wonderful tool. I love being able to schedule the publication date and time (with the time zone verification) and the feature that lets me see how the newsletter will appear on a PC and on a smart phone.

Puntos en contra

The unsubscribe button is located on the left top corner of the email. Subscribers who are closing the message have sometimes inadvertently unsubscribed. It is also not obvious to some readers when the message has been clipped. If the reader’s newsletter is clipped and they don’t see the entire message, the Dashboard does not register that as an “open.” The clipped message should be located in a more visible location. It would be great if these issues could be corrected.

Respuesta de iContact

Judith, Thank you for your review! It means a lot to us.

Usuario verificado
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Customer Service out there

Revisado el 27-05-2022

Excellent. But as good as the software is, the customer service is even better. I have a...

Excellent. But as good as the software is, the customer service is even better. I have a dedicated account rep who takes care of all our needs, is just an email or phone call away and is incredibly responsive. You can't ask for more than that.

Puntos a favor

For me it had to be easy. We use iContact not only for our own email marketing but also for dozens of clients who we do newsletters for. That means, we can be managing 50+ accounts at one time. That is a feature that was non negotiable.

We had to make sure that the data wasn't commingled among clients and that each client could have their own account access info and get their own reports, etc. Ease was critical as we have different aged clients with different levels of technology knowledge.

Puntos en contra

I don't have any pet peeves with this product. I've been using it for 10 years so I'm coming up with zero cons.

Respuesta de iContact

Thank you for your kind word and being an iContact customer for 10 years!

Charlie
Charlie
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We use iContact to send out daily event alert emails for a nonprofit - time efficiency is a...

Revisado el 20-12-2017

iContact provides us with an intuitive platform that saves us time. We can create and manage emails...

iContact provides us with an intuitive platform that saves us time. We can create and manage emails efficiently, spending time savings on other needs. The recent upgrade matches intuitive work flow very well.

Puntos a favor

The recent upgrade to the platform matches natural workflow (and spots for quality checks to prevent mistakes). We've saved time creating and managing our emails. We have a dedicated advisor that responds quickly when we have needs or questions. It's much nicer than an anonymous "call center" where you get who you get. I especially like the new upgrades to the platform, which reflect the way I/we work in an increasingly intuitive way.

Puntos en contra

I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature.

Respuesta de iContact

Thanks for the review, Charlie! When we were designing the new interface one of our goals was to make it intuitive, so your feedback is wonderful to hear. With a lot on your plate, we know that saving time is critical to your day-to-day tasks. We¿ll pass your kind feedback to your Strategic Advisor. Our services and support teams love hearing that the work they do makes such a positive impact on your work. We are always looking to enhance our integration offerings, so if you have specific software or extensions in mind please let your advisor know! Thank you again!

Usuario verificado
Calificación general
  • Sector: Arquitectura y planificación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My experience working with iContact has been extremely positive!

Revisado el 31-03-2018

Puntos a favor

Building workflows is incredibly easy. They take the mystery out of building comprehensive automated workflows that make a marketer's life easier. And the support is amazing. My company's Strategic Advisor is helpful and eager to answer any questions she can. If she doesn't have the answer, she always takes the time to think it through and get back to me with solutions.

Puntos en contra

We're having some issues with open/click discrepancies, which is frustrating, but Strategic Advisor assures me the support team is working on a solution. I'd like access to more comprehensive analytics. Strategic Advisor pulls monthly reports for me, but I'd love the ability to pull these reports myself.

Respuesta de iContact

Thank you for taking time to leave a review. We're happy to hear that your overall experience has been extremely positive. It's also exciting to hear that your Strategic Advisor has been meeting or exceeding your expectations. Thank you for your reporting feedback and suggestions, as well. We're actively working on a new reporting experience and will keep your comments in mind as we're making enhancements. Thank you for being a loyal customer!

Usuario verificado
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

iContact is easy enough to use for our mass email needs, but I feel that it could be better.

Revisado el 05-04-2018

Puntos a favor

The new email templates are nice and easy to use once you get the hang of it. The analytics and insights are helpful in gauging how many people are seeing our messages. I also like the ease with which we can add and remove contacts.

Puntos en contra

The new templates are easier to use than the original email layout, but there are an awful lot of steps in the formatting. I feel like that process could be streamlined. Also, I understand that our account doesn't allow for tons of file storage, but it would be nice if the individual file/asset upload size was a bit bigger. I also think that there could be a more user-friendly way to re-verify contacts. We have over 8,000 contacts we email regularly but the process to re-verify contacts to keep our lists healthy is really confusing.

Respuesta de iContact

Thank you so much for taking the time to write this review! We are glad to hear that you have been able to easily add and remove contacts from your account. We understand the importance of being able to manage your contacts with ease, which is why we really appreciate your feedback regarding re-verifying contacts. We respect your desire to maintain a current and healthy list. All of your feedback has been passed along to our Product Management team so that it can be reviewed for possible updates in a future release.

Nicole
Nicole
Calificación general
  • Sector: Organización cívica y social
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

iContact has been a valuable tool for growing and improving my organization's email marketing.

Revisado el 20-12-2017

It helped us take our email marketing to the next level and helps facilitate more strategic...

It helped us take our email marketing to the next level and helps facilitate more strategic approaches to our email marketing and digital fundraising. With icontact we recently implemented a new digital fundraising program that has been highly successful.

Puntos a favor

It is quite user-friendly, allowing us to create high-quality, professional emails with strategic segmentation. Their support team is excellent. Our "Strategic Adviser" is always pushing us toward the latest industry best-practices and keeping us at the cutting edge. Their support team is also quick to respond to any challenges we have and readily offers solutions.

Puntos en contra

Sometimes it can be glitchy and the format/design that you create doesn't always comet through exactly on different email platforms. Also, it would be ideal if it offered e-commerce tracking.

Respuesta de iContact

Hi Nicole! We're glad that you've found iContact so valuable for your organization! We'll be sure to let our Strategic Advisors and Support hear your kind words. And we know what you mean: Getting an email to display correctly across all platforms is a great frustration to all email marketers, which is why we are constantly testing our themes and layouts in order to minimize those glitches as much as possible. We'll also send your suggestion about e-commerce tracking to our dev team. Thanks for your response!

Courtney
Courtney
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

iContact Streamlines Email Marketing and Automation

Revisado el 16-04-2022

Sending outbound emails and managing emails deliverability.

Sending outbound emails and managing emails deliverability.

Puntos a favor

Ability to create and customize marketing emails.

I like that it has a simple email editor functionality.

Puntos en contra

iContact is a perfect tool that I have not yet discovered it’s flaws.

Respuesta de iContact

Thank you for providing your thoughts on our platform and for being a customer!